Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.Supervised a team of 12 split between Carrier Sales & Driver RecruitingManaged and reported on KPIs to help drive consistent growthTripled size of our private, dedicated fleet since taking over as SupervisorContinued to increase margins and carrier utilization throughout the pandemicDeveloped and continuously improved brand-new processes and policiesInterview, hire, train and coach new team membersSupervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Oversaw carrier compliance and identify carrier capabilitiesUpdated company CRM and TMS with carrier and equipment availabilityIncreased carrier utilization and collaborationNegotiated rates to maximize profitabilityEstablished and maintained relationships with carriers to expand capacity opportunitiesEstablished and maintained relationships with ArcBest personnel to expand business with carriersNegotiated pricing and contract agreements with carriers and customersRequired extensive knowledge of all ArcBest products: TL, Expedite, Dedicated, LTL, Etc.Completed 70 O/B cold calls per day on average

Continuously prospect and maintain growing sales funnel using multiple methods including cold callingUnderstood, customized, and executed complex sales process to acquire and grow new accountsMet and exceeded growth goals and quotas set by Bear senior managementLearned and developed knowledge of the transportation industryManaged multiple projects simultaneously with a sense of urgencyPromoted to Contract Carrier Sales Specialist in November 2017

Develop and maintain new relations with previous clients who haven't purchased in over six monthsDevelop and maintain new customers on a monthly basis Responsible for meeting monthly sales and new customer totalsProvide tech support for all products including networking and troubleshootingHandled both domestic and international clientsTrained new employeesCompiling quotes and estimates for productsImlement and develop marketing strategy: Facebook, Twitter, Website, Weekly Specials, & NewslettersUse Adobe Photoshop and Illustrator to create monthly Price Sheet & Product CatalogueDevelop and maintain customer databaseHandled domestic and foreign clientsPromoted three weeks into employment and after 90-day review

Managed total store operations Responsible for submitting weekly, monthly and yearly inventory reportAccountable for all weekend financial reports, tracking and employee performanceCoordinated inventory control and receivingEstablished and goal-oriented rewards program for our employees

On Air ExperienceRecorded, edited and published the Dudley and Bob Show and the Green Horn ShowOperated the studio sound boardWorked with Adobe Audition to produce audio for the Dudley and Bob Show and the Green Horn ShowScreened phone calls and handled contestsBlogged, tweeted and updated the website for the Dudley and Bob ShowPulled news stories from the AP Exchange and other sources for the Dudley and Bob Show and the Charlie Hodge Halftime ShowActed as the liaison to the comedians and famous guests of the showPulled on-air commercials and ran advertisement verificationsWorked on and attended promotional for KLBJ's public events

Excelled at the ability to multitask in a stressful work environmentDealt with and pacified upset customersProvided top-notch customer service in the front counter and drive thruHelped train new employeesManaged inventoryPromoted to Shift Leader after 30 days of employment

Top performing sales representative from March through SeptemberActed as store manager for two weeks and received excellent reviews from the Store and District ManagersOrganized and lead weekly store meetingsHandled inventory managementHelped create and implement action plans to improve employee performances for all employees in the regionTrained new hires on POS, eROES (Online POS), and store proceduresOur store consistently lead the Austin/San Antonio District in weekly and monthly salesAchieved top tier commission goals every month

Selected by the owner to help open, run and manage TOPS 3 Consistently led sales team in total salesHandled creating and implementing sales and inventory procedures at the new locationResponsible for floor, phone and off-site salesManaged on and off-site purchasingOrganized and managed merchandise pricing systemAccountable for warehouse worker time management and responsibilitiesGrossed over $1,000,000 in sales during the first year of businessConsistently achieved top tier commission statusRegularly negotiated and closed five and six figure sales