Monitored and troubleshot network connection issues on nation's first high-speed 4G mobile broadband network servicing 130M+ customers in 70+ cities nationwide. Diagnosed and resolved hardware / software faults, LEC/IXC provider outages, interference to microwave radio signals, and other issues involving WiMax customer RF Access points and microwave radio backhaul to company sites. Performed microwave analysis and network device configurations. Adjusted network topologies and rerouted network traffic to ensure rapid restoration during service affecting outages. Communicated outage and resolution status to field technicians and carrier reps; created and tracked trouble incidents and documented issues thoroughly. Provided Tier 2 support for offshore technicians located in Mexico City. Traveled was required to various locations within the United States as well as internationally to provide support for multiple Ericsson Managed Services customers.

Managed the daily operations of the Clearwire Network Operations Center responsible for monitoring and troubleshooting network connectivity issues on nation's first high-speed 4G mobile broadband network servicing 130M+ customers in 70+ cities nationwide. Provided escalation and technical expertise for lesser experienced staff members related to diagnosing and resolving complex network outages. Provided communications related to outage and resolution information to customers and executives. Ensured training of new technicians.

Supervise Daily Operations of the Network Control Center for Clearwire to ensure the stability of the nations largest Wimax 4G network. Provide advanced troubleshooting for multiple microwave platforms including, but not limited to Dragonwave, Motorola, Redline, Redback, and Ebands. Troubleshoot configuration and performance issues for Cisco, Cienna, Foundry, Jumiper networking equipment. Complete network engineering changes to optimize network traffic. Provide technical support for Samsung, Motorola, Huaweii data access equipment.

Monitored and troubleshot WAN issues impacting 6M customers, through 17 national affiliates, and worldwide merchants and maintained health and functionality of 50K+ banking centers and ATM devices. Received trouble calls for network connectivity, payment processing, and ATM malfunctions; troubleshot service level hardware or dispatched vendor technicians to perform onsite repairs when necessary. Interfaced with local and long distance telephone companies and network groups onsite at customer locations to coordinate investigation and repair of network circuit faults.

Monitored network, hardware, and software performance for 250+ stores, offices, and distribution centers; received trouble calls from customers at all company levels, and worked closely with end users and programmers to resolve issues quickly. Manipulated complex production database environment, administered support applications, and communicated alerts and notifications to affected personnel. Trained users on PC applications, and assisted junior team members in resolving problems with legacy technologies.