Direct 30 warehouse employees to maximize productivity and service excellence in local Coca Cola warehouse, efficiently and cost-effectively managing operations toward continued profitability.Manage operational budget, identifying opportunities to contain labor costs / reduce overtime while maintaining highest levels of productivity and service.Employ a lead-by-example management style, creating a positive, high-energy work environment with 15% reduction in turnover and high job satisfaction through:- improved communications: listening to employees with an open door policy- introduction of incentives / recognition program, which built moraleDeveloped / wrote employee SOPs with correlating training, which subsequently increased productivity 12%, while significantly improving safety.Prepare daily / weekly statistical reports used to track production costs, monitor inventory levels and facilitate planning and forecasting.Maximize use of SAP system, offering ongoing training for lead personnel to increase overall operational efficiency and contribute to higher productivity.Implemented continuous process and quality improvements to optimize production operations, effecting a better flow of product and eliminating shortages.Serve as co-chair of the Coca Cola Warehouse Certification Steering Committee, ensuring consistency of operations and compliance with corporate standards.

Oversaw and route 50 drivers to ensure on-time, accurate delivery for total customer satisfaction and retention, always striving for continuous improvement.Reduced "bring backs" 30% over previous years through efficient and conscientious scheduling, prioritization and oversight.Interviewed, hired, trained and coached new hires with focus on high productivity and customer service excellence.Used Roadnet computer system to develop routes / track trends and facilitate planning / forecasting.

Work closely with clients on tax preparation and general bookkeeping, building solid, long-term business relationships contributing to business expansion and growth.Researched complex tax issues, compiled information and developed resources, communicating extensively with federal agencies and other accountants.

Directed and controlled all in-store operations to include sales, customer service, purchasing, bookkeeping and product merchandising.Increased traffic to double revenues within first two years; studied area demographics and customer preferences to meet their diverse service needs.Developed and grew business through unique marketing strategies and optimum service, creating an extremely customer-friendly environment.

Oversaw sales and production for a successful screen printing operation, offering quality work and value-added customer service in marketing to local schools and organizations.Increased business revenues 20% each year, consistently meeting and exceeding customer expectations to generate a strong referral base and a 75-80% customer retention rate.

Policy oriented internship with responsibilities that included assisting staff with legislative research, drafting correspondence, administrative duties, preparing hearing materials, attending briefings, and assisting with special projects.