Donald Dickson Email and Phone Number

NMLS# 497126

• Responsible for selling first mortgage products utilizing multiple outbound/inbound lead sources. Focused on purchases and refinances utilizing Conventional, FHA/VA, and Streamline products • Acted as main point of contact for the customer while gathering documentation, explaining underwriting conditions and acting as a liaison between underwriter, processer and closer• Identified the needs of the customer and determined best mortgage product while keeping a gage on daily rate and guideline changes• Proactively convert inbound and outbound leads into mortgage loan applications• Recommend optimum product rate program combinations to customers with consistent follow through• Ensure compliance with applicable statutes and procedures while providing feedback on lead quality• Assisted in the training and mentoring of teammates and acted as a leader in maintaining a positive moral• Due to performance, chosen to sell new products and work on multiple special projects • Exceeded required sales performance for pre-established funded loan volume goal throughout tenure, consistently funded in the top 20% of mortgage bankers company-wide• Act as subject matter expert for new products and company wide rollouts to streamline processes prior to being introduced on the sales floor.

• Performed data entry for new automobile and home loans • Cross-sold optimal insurance to customers while handling outbound/inbound customer service escalations• Communicated with third parties to research information and ensure all necessary processes were completed before deadlines