Donald Doyle Email and Phone Number

Accomplished professional with extensive experience supporting flagship products at major companies. Possess clear understanding of diverse software and technologies. Support enterprise-level customers and major corporate clients. Resolve complex escalated bugs and technical issues for many different types of technical products. Analyze root causes of issues, replicate issues in customer environments, and develop detailed plans to resolve bugs. Identify creative and successful solutions and manage issues from initiation to resolution. Advocate for customers, product quality, supporting process improvements. Collaborate closely with sales, marketing, and engineering departments, as well as senior executives, to ensure high-quality product releases. Author technical documentation and external articles to expand product knowledge base. Self-motivated leader known for an outstanding work ethic, integrity, rapid response to issues, and commitment to providing customers with the highest level of support possible. • Strong customer advocate• Routinely interact with engineering/development• Very experienced in debugging Linux from the CLI (command line interface)• Strong understanding of network switches and networking in general• Routinely manage high pressure customer escalations from small to enterprise customers• Very well experienced in all installation, configuration, administration and issue resolution for all of today's most prominent operating systems (Windows, Linux, OS X) and related services (NTP, DHCP, DNS, LDAP, TCP/IP, etc)• Huge proponent for product supportability which includes tools, product documentation and searchable knowledgebase.