• Point of contact for stakeholders within the client’s organization, including the IT Director, CFO, CEO, and Line of Business leaders as well as technological professionals.• Perform weekly meeting calls with Voyager clients to discuss projects in aim of clients plans.• Provide high level troubleshooting and problem-solving issues for client.• Assist clients with Implementing Voyager, ancillary products, and product analysis.• Support software product customization based on client requirements.• Provide leadership and coaching for new team members by assisting with cases and providing accurate and detailed feedback.• Take proactive steps to generate results, by using data and other inputs to make decisions, and take accountability for work using strong organizational and analytical skills.• Create and upload SQL packages in a timely manner, to resolve data issues within a client’s database.• Assist clients with financial issues related to balancing accounts, tracking gross potential rent, monthly bank reconciliation, budget and forecasting, and financial reporting.• Complete technical procedures based on client needs, such as plugin upgrades, updating schema, creating automated tasks, and setting up third party interfaces and ILS feeds.• Collaborate with team members across the U.S., India, Canada to help resolve issues.

• Top performer in daily case closures with over 900 cases solved • Maintained a 5 star satisfaction rating from clients• Acquired a thorough understanding of both fundamental accounting and SQL queries.• Transitioned to the Voyager Client Success team where I took on a multitude of different case types for clients

• Providing technical support for malfunctioning and broken technology• Supervising for 10+ employees to ensure maximum job efficiency • Working 1 on 1 with faculty and students to resolve technical hardware & software issues

• Provided technical support for malfunctioning and broken technology• Proctored entry-level computer proficiency exams for business students• Ensured asset management of computers and other college-owned property

• Engaged with many customers in a friendly manner to obtain higher sales• Provided custom tailored solutions to customers to achieve better customer service• Handled over two thousand dollars a night in closing