Donald Eagle Email & Phone Number

Greater St. Louis Area

• Client Network Provisioning
• Client Hosting Provisioning
• Internal Network Provisioning
• Internal Hosting Provisioning
• Client Network and Hosting Deletions and Terminations
• Network Changes for Changes/Upgrades/Downgrades/Moves/Hot-Cuts

Contract ended on July 1st.

Supported the Store Manager, the Assistant Store Managers and Department Managers as part of the management team. Responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities included staffing, training, scheduling, inventory control.

Responsible for leading the implementation process for Small Client Accounts as assigned. Effectively establish and develop successful client relationships while coordinating the success of all implementation projects. Participate in conference calls as needed to kick off implementation processes. Interface proactively with both internal and external.

Performed highly complex troubleshooting and resolution of telephone customer care issues reported for customers and for internal IP network (e.g. provisioning issues, switch related issues, and network related issues). Also, contributed to the Company's vision of being the industry leader in customer service through quality, commitment, courtesy and.

Handled 1st level escalations from internal and external customers. Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Provisioner

Provided accurate order information to vendors and provide installation coordination with internal staff and telecommunication vendors. Provide vendor and internal staff escalation support in order to meet required delivery dates. Ensure proper level of approval is provided by validating corporate titles and their spending limits. Maintain up to date.