Help Desk Specialist with experience in Data Entry. Job responsibilities were to manage each solid track-record of completed assignments in timely and precise manor. • Proficient in demonstrating the ability to meet deadlines and exceed goals. Inaugurate professionalism to maintain confidentiality of data. • Accomplished a lot of duties while inputting information such as police reports into the computer in order to organize National Park Service (NPS). • Answered 30/40 phone calls per day using great customer service. • Typing speed 50 WPM. • Efficient in Fast pace environment Verbal and Written skills.• Expert in environments with high call volumes (30/40 phone calls per day).• Manage new and update customer information

Delivered historical information about, The United States Botanic Garden Museum. Point of Contact for visitors by pointing out features of interest and answering questions. • Ensured safety of the visiting public while waiting on tour, or in assigned exhibits.• Assisted in various small issues and escalated problems to the supervisor as necessary. • Responsible to informed guests of museum events, answering general questions regarding museum experience, and layout.• Maintained cleanliness of assigned exhibit area, performing light cleaning (picking up scraps, paper, etc.), and informing supervisor of need for additional cleaning.

Help desk technician with responsibilities with Implementing shared calendar/contact/email solutions with secure remote access; assisting Doctors and Nurses with troubleshooting their laptops and Blackberry mobile devices. • Administer Active Directory User Accounts including creating and closing individual accounts, administering rights, and deactivating user accounts/object units.• Maintained a high volume of phone calls (approximately 30- 40 calls per day); resolving user issues, including account lockouts and password resets by way of “Track it” ticketing systems. • Managed setup of HD video conferencing, voice conferencing, and telepresence enabling open which set standards-based video collaboration to over 5-10 customers globally on a daily basis.

Tenure started at entry level customer relations then moved up to Management level. Within a year of higher responsibilities grew to advertising basketball tickets and entertainment coupons meeting top quota within the company.• Developed strong customer service skills in which dealing fairly, patiently and effectively with the public in direct sales and customer relations.