• SWIFT Infrastructure Engineer/Admin to support the SWIFT applications and services within the SWIFT Technology Services team. • Serviced a fast paced environment with a wide range of business partners, vendors and technology teams. • Performed the administrative and technical activities required to support SWIFT application, infrastructure and services. • Manages projects and work related tasks, including migration of applications to production. • Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. • Perform various application software installations, configuration changes and configure plug-in software. Monitors system performance and capacity. • Monitor system and application changes that have a direct or indirect impact upon SWIFT Services. Forecasts system demands and collaborates with the SWIFT Technical support team to recommend expansion and reconfiguration. • Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document. • Communicate changes/upgrades to all customers. • Executed change and problem management policies. • Troubleshoots problems and takes appropriate corrective action and or interacts with other teams within SWIFT Technology Services, the development team, other Technology teams or external vendors in performing complex testing, support and troubleshooting functions. • Escalation point for application support and troubleshooting • Provided guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems. • Provided support within an On-Call team rotation, which may require non-standard hours occasionally.

Time Warner Cable Charlotte, NC​​​​​and repair to applications running on the above devices in a manner consistent with Time Warner Cable's change-management procedures.Maintain video source mapping, content encryption, and channel lineups for digital services. Systems Engineer: Responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services.This includes all provisioning servers, video-on-demand server and storage arrays, reporting databases, entertainment and information applications, back-office integration systems, and monitoringand management tools. Additionally functions were operating system performance, database performance and optimization, automation through scripting as well as monitoring through scripting.This position is part of a team providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift. • Served as expert for assigned applications. Configure, program, document, install and maintain UNIX operating systems (Linux, Solaris). • Authorized system upgrades based on evaluation and testing and release cycle following the approved Time Warner Cable Change Management Process (Cisco, Arris, etc) • -Provided systems and applications support which includes MAS, mADM, AMS and MBMS and engineering for the Sun Solaris platform and Linux based platforms. and maintain applications. • Specific supported applications and maintained included: Scientific Atlanta DNCS, Application Server, TED Server, XOD Server/MAS, BIG/TSB, set top box, CableCARD devices, Tandberg/Mystro BMS, Tandberg AMS, Tandberg MediaPath Catcher, Storage Array and all associated devices and components. • VOD & XOD content servers and monitoring servers. Performed software upgrades including troubleshooting

• Duties included - Monitored Asset Management Applications list includes: AssureNet, Confluence, RECONNET, TCONNECT, Interwoven, DLP- ORCHESTRIA - Email Journaling, Investigation - Review Queue, IM and email investigation & Standard Search procedures. • AML - Anti Money Laundering -AML - Prime Compliance Suite is a product suite that is primarily comprised of five modules. BSA, EDD, OFAC, Legal Reporter and Training Reporter BSA Reporter Provides functionality to address the major tasks in responding to requests for information Training Reporter - provides the ability to capture the essential dimensions of the training process. • Executed and triage Mainframe CICS job stream.• Utilized AUTOSYS 4.5 & r11 GENTRAN, Mainframe CA7 -11 in multiple environments• Monitored Man Pages and expedited Interwoven - I-Manage 8.5 installments• PTA 4.1 – PROTEGENT: Assisted in Optimization upgrades, deployments and support of Production Support Projects.Managers, Project Manager, Business Analysts, and Development Team• Analysis Application-to-Application Integration end to end• Worked Development DDOC on collaborations, releases to identify enterprise toolsets, application monitoring, and technology strategy. Utilized ITIL framework.• I partner with business owners and I serve as the IT organizations technical expert to ensure that business requirements are accurately translated into scalable technical solutions.• Collaborates with business users to analyze requirements and implement right solutions in Compliance, HR, Peoplesoft and Corporate Support Applications. Infrastructure teams to ensure sustained and consistent software and infrastructure stability. • Ensured all compliance regulatory requirements for users were met and kept under SLA guidelines.• Monitor day-to-day service Trade file delivery to ensure that objectives & SLA were met.

• Duties included - Monitored Asset Management Applications list includes: AssureNet, Confluence, Reconnet, TCONNECT, Interwoven, DLP ORCHESTRIA - Journaling emails, Investigation - Review Queue, IM and email investigation & Standard Search procedures. • AML - Anti Money Laundering -AML - Prime Compliance Suite is a product suite that is primarily comprised of five modules. BSA, EDD, OFAC, Legal Reporter and Training Reporter BSA Reporter - Detect, analyze, and report suspicious activity that may be present within your daily transactions EDD Reporter - Enhanced customer due diligence OFAC Reporter - Office of Foreign Assets Control Legal Reporter - Provides functionality to address the major tasks in responding to requests for information Training Reporter - provides the ability to capture the essential dimensions of the training process. • Executed and triage Mainframe CICS job stream.• Utilized AUTOSYS 4.5 & r11 GENTRAN, Mainframe CA7 -11 in multiple environments. ITIL- Framework.• Monitored Man Pages and expedited Interwoven - I-Manage 8.5 installments• SUNGARD (PROTEGENT: PTA 4.1) – Assisted in Upgrades, deployments and support of Production Support Projects.

• Deployments of Windows 7 on new Lenovo Laptops for Global Sales Representatives• Ghost Images re-deployment of Windows XP & Windows 7 on Lenovo Laptop models T60, T61, T400, T410, T420, X201 & Desktops etc. Deployment of Mac Book Pro I5 & I7 laptops 15” & Apple IPAD’S to Senior Level Executives & Lowe’s .Net Infrastructure Division to support Google environment. Standard Snow Leopard 10.6.7 Image.• Configured and Implement Apple IPAD2 & Apps to Corporate Offices, Global Lowes District Office, and Regional Stores – Estimated devices deployed totaling 5000.• Provided End-User support to Lowes corporate employees & Contractors. • Utilized Microsoft - Outlook, Communicator for correspondence with End User community.• Provided technical re-builds and quality control of older model laptops.• Provided deployment to New Corporate hires.• Expedited timely deployment of software packages• Utilized Remedy ticketing systems for change requests and break/fix troubleshooting.• Provided QA on inventory control materials, stocks & PC deployments.

Administrative Rights Project• Monitored and utilized Microsoft Windows application processes, security registry, file read and writes. Utilized Microsoft Application Compatibility Manager Toolkit - Analyzer, HP-Open-View Service Center v6.2, in a production environment to filter and analyze Windows XP SP3 files. Converting platform to Windows 7 • Researched application failures & supplied solutions with Process Monitor (sysinternals), (Regmon, & Filemon) to correct any issues while testing in VMWARE environment, per scripts. • Utilized expertise in tracking & finding Windows file system errors. Documented Issues and provided solutions. Produced application reports for review during development & testing.• LAN-Desk Management for security scans & for Desktop Management for software deployment.

• Provided assistance during research and development of Charlotte NC Fashion Week 2011 PLITZS & prior Charlotte Fashion Week 08, 09, 10 events sponsored by NETWORKZ 2000.• Scouted venue locations and space availability for NETWORKZ 2000. - Founders Hall and Epic Center.• Event Coordinator’s assistance during Production, Visual Promotions & Lighting effects. Secure sponsorships and product donations. Ex. Vitamin Water Zero, Make-A-Wish Foundation, etc.• Prescreened, hired and monitored security enforcement for PRE & POST events Celebrity guests during Charlotte’s Fashion Week 2010 at BOA’s Founders Hall, Urban Garden, Epic Center and Club Fifth Element.

• Provided Infrastructure Data Center support, monitoring, and break/fix triage in IT Production Operations. OS/400 levels – V5R4• Participate in design, development and implementation of systems engineering activities such as designing hardware configurations, maintaining operating system components, configuring and administering system parameters, providing technical support, supporting disaster recovery operations, and programming system controls.• Utilized Peregrine (Service Center 6.1), Remedy, Remedy One and Maxamo ticketing system.• Monitored the Corporate Midrange Servers' I-series, P-Series and AS/400 infrastructures message queues for critical alerts, escalation, and convert massive data in a break/fix capacity • Utilities include OPS Chat, Microsoft Office Communicator (MOC), Tivoli Business Systems Monitor, e-Support, e-News, e-Workplace, Microsoft Live Meeting, Flag cape, Site scope, Remote Desktop Connection, Trout IT Portal, Symantec PC anywhere, Net backups, Administrator Console, Apps. Monitored the Inventory Tool (AIT), IT Master Calendar, PCX-NETIQ, etc.• Utilized Tivoli for monitoring multiple I-Series and P-Series environments

• Data Center developmental and supportive experience within Enterprises Distributed platforms include: AIX, UNIX Synergy, Seibel, Web Sphere, Sun-Solaris Oracle 9g-10g, Linux Red Hat, Mainframe, Mid-Range AS400: OS/400 - I-Series, Z-Series, Wintel, Windows NT, 2000, 2003 platform. HP, IBM servers, and Trading Floor Desktop workstations • Supported the IBM E-SERVERS, HP servers, PROLIANT servers, Dell servers, and PC Workstations: All models. SAN Storage: IBM 3494 Data server, Storage TEK, MAGSTAR Tape Library, SAN Compaq Modular Data Routers, LAN/WAN technology - T1, T3, Cisco Networks, Sniffer analyzer.TCP/IP,IP subnet topology, HP OPENVIEW.. • Monitored and maintained utilities in Tivoli Endpoint, Tivoli Storage Manager, NETSTAT, Robot Console, HP OPENVIEW, and OMEGAVIEW in a Distributed environment: AIX, Windows 2000-2003, UNIX, Weblogic, Sun-Solaris Oracle 9g-10g, REGOTTA, TREX - Z/OS systems and I-Series I-595, etc.• Configured, supported the connectivity portals: J2EE, ODBC, MIMIX and JDBC during Inter/Act MQ-Series Mutual Funds and Personal Annuity Reverse Proxy Full switch procedure. Re-directing, recycling, and Disaster Recovery of the Windows NT Servers, MQ Series, WebLogic (BEA) servers, Seibel servers, and I-Series environment with its associated Pool Managers.• Supported IBM AS/400 I-Series models (740, 820, 890, and i5-595 with Dual HMC’s). Multi-LPAR partitioned environment OS/400 levels V2R1-V5R4 within a tier 3 system administrator role. • Project lead in decommissioning and restructuring of Charlotte, NC and New York, NY Data Centers.

• Provided second level support of all PC, Z/OS mainframe and AS/400 Midrange based applications, hardware and software in a night Production environment.• Data Center- Daily, Weekly and Monthly batch processes within an AS/400, &PC environment.• Analyzed and performed system maintenance to multiple systems like Z/OS, OS/390, AS/400, which included performance, DASD utilization, PTF - installations. And VTAM file synchronization. Configured and troubleshoot DB50, DB2, OS/400, OS/390 communications protocols, such as: SNA and TCP/IP. Ex: Northern Trust, Washington, etc. Provided data staging development of Windows Client Software and RPG coding with CA: SYNON & Sterling • Monitored Internet and Intranet for all Insurance related Funds connectivity.• Enhanced and documented a PC based Annuity application processes, which involved Leverage Batch processing on multiple file servers and workstations simultaneously. • Installed, troubleshoot, and maintained file servers running under Netware operating systems. This included Hard Drive swaps, lease maintenance releases.• Installed and configured automated backup systems for AS/400 using IBM 3494 automatic tape mounting device. • Set up an automated report distribution facility, including archiving capability. • Developed and configured Windows NT domain(s) in a test environment, provided support, training tests and applications.• Provided key enhancements to backups and recovery strategies. Tools: BRMS and Robot Save.• Provided Helpdesk assistance for Enterprises Division. Call volume: 50+ calls daily.

• Supported AS/400 Insurance applications system and hardware. • Performed IPL’d support when required and Disaster Recovery Support• Supported clients email service Lotus Notes.• Maintained a Novell 4.11 and NT production environments. Formulated printing procedures for production processing (4890 Color Laser Printer), and daily status reports.• Analyzed and performed system maintenance to multiple AS/400 systems, which included performance, DASD utilization, and PTF’s installation. Configuration and troubleshooting for AS/400 communications protocols such as: SNA and TCP/IP.• Configured, developed, and maintained the Xerox distribution printing for Enterprises.

• Provided MVS/XA, support for the production processing (Third-shift). • Maintained, monitored processes which included: Daily, monthly, quarterly and year-end.• Monitored MVS/XA system with JES/2 commands.• Performed IPL’s, support when required. Mounted - 3494 cartridges when required. • Printed and distributed all Xerox Laser printer reports to End-Users

• Performed inventory controlled maintenance of all MVS tapes cartridges containing company data files using TSO/TLMS. • Transfer of backups with vital records to appropriate storage facilities. Provided support during Disaster Recovery Testing