Working on issues escalated from tier IManaging and troubleshooting customers credit card accountsLeverage complex data sources to extract meaningful insightsConduct strategic analyses to inform business decisions and actionable recommendationsDevelop and automate reports/dashboards to inform partners and senior leadersManage ad-hoc projects and partner closely with Finance and Reengineering to identify opportunity areas and deliver analytical solutions

Troubleshooting VOIP, DS3, Ethernet, OC-X, Toll Free services.Working in the connectivity SME team.Analyzing the logs in troubleshooting contacts or applications.Reads and analyzes network diagrams.Professional communication with customers.Proprietary survey tool (Echo) SMEKnowledge Domain Expert (Echo )Participating in creating processes related to supporting products Creating knowledge based articles to help streamlining support and providing best customer experience.

Configuring and troubleshooting customer end networks (NAT, Port Forwarding, Firewalls, H.323 )Supporting Sorenson Video Phone devices and servicesWorking in Wonder-Desk ticket systemWorking on network devices from multiple vendors Supporting employer proprietary applications Updating database and constant research on workable solutions for employer service implementations

Providing support for Capital one business environmentOutlook-ExchangeHardware troubleshootingWorking in Server 2003 AD, managing accountsWorking in Citrix systemSupporting telecom devices (blackberries, digital phones)Entrust/VPNNetworkingManaging accounts in mainframe (UNIX)Supporting Banking applicationsEscalating unresolved issuesWorking in ticketing system (HP Service Manager)

Configuring and troubleshooting customer end routersWorking in Cisco environment (Frame relay, ATM, BGP, VLAN, etc.)Working effectively with the Project Management & Engineering Groups to enable successful EVPN Router Installations by providing Remote Support.Successful update of Databases and Tools to ensure that the EVPN Customer Service is Managed, Measured and Billed.Working in Cisco environmentHigh Quality InstallationsHigh Quality Data-EntryWorking in Citrix environment

Configuring and troubleshooting customer end routersWorking in Cisco environment (Frame relay, ATM, BGP, VLAN, etc.)Working effectively with the Project Management & Engineering Groups to enable successful EVPN Router Installations by providing Remote Support.Successful update of Databases and Tools to ensure that the EVPN Customer Service is Managed, Measured and Billed.Working in Cisco environmentHigh Quality InstallationsHigh Quality Data-EntryWorking in Citrix environment