Donald Hadjic

Donald Hadjic Email and Phone Number

Customer Support Engineer at Infobip @ Infobip
london, england, united kingdom
Donald Hadjic's Location
Zaprešić, Zagreb, Croatia, Croatia
About Donald Hadjic

Over 10 years of experience in Tech environments that led me from hardware fixing to BGP configuring and now to Saas and SMS. Sometimes it feels I forgot more than I know :D

Donald Hadjic's Current Company Details
Infobip

Infobip

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Customer Support Engineer at Infobip
london, england, united kingdom
Website:
infobip.com
Employees:
2251
Donald Hadjic Work Experience Details
  • Infobip
    Customer Support Engineer
    Infobip
  • Numia Sweden
    Company Owner
    Numia Sweden Sep 2024 - Present
    Gothenburg, Västra Götaland County, Sweden
  • American Express
    Bussines Analyst Tier Ii
    American Express Feb 2018 - Jul 2018
    Salt Lake County, Utah, United States
    Working on issues escalated from tier IManaging and troubleshooting customers credit card accountsLeverage complex data sources to extract meaningful insightsConduct strategic analyses to inform business decisions and actionable recommendationsDevelop and automate reports/dashboards to inform partners and senior leadersManage ad-hoc projects and partner closely with Finance and Reengineering to identify opportunity areas and deliver analytical solutions
  • Incontact Limited
    Tech Support Engineer Tier Ii
    Incontact Limited Oct 2014 - Feb 2017
    Salt Lake City, Utah, United States
    Troubleshooting VOIP, DS3, Ethernet, OC-X, Toll Free services.Working in the connectivity SME team.Analyzing the logs in troubleshooting contacts or applications.Reads and analyzes network diagrams.Professional communication with customers.Proprietary survey tool (Echo) SMEKnowledge Domain Expert (Echo )Participating in creating processes related to supporting products Creating knowledge based articles to help streamlining support and providing best customer experience.
  • Sorenson Communications
    Tech Support Tier Ii
    Sorenson Communications Feb 2011 - Oct 2014
    Salt Lake City, Utah, United States
    Configuring and troubleshooting customer end networks (NAT, Port Forwarding, Firewalls, H.323 )Supporting Sorenson Video Phone devices and servicesWorking in Wonder-Desk ticket systemWorking on network devices from multiple vendors Supporting employer proprietary applications Updating database and constant research on workable solutions for employer service implementations
  • Unisys
    Tech Support
    Unisys Sep 2010 - Feb 2011
    Salt Lake City, Utah, United States
    Providing support for Capital one business environmentOutlook-ExchangeHardware troubleshootingWorking in Server 2003 AD, managing accountsWorking in Citrix systemSupporting telecom devices (blackberries, digital phones)Entrust/VPNNetworkingManaging accounts in mainframe (UNIX)Supporting Banking applicationsEscalating unresolved issuesWorking in ticketing system (HP Service Manager)
  • Convergys
    Dtac Engineer(Evpn)
    Convergys Jun 2009 - Mar 2010
    Salt Lake City, Utah, United States
    Configuring and troubleshooting customer end routersWorking in Cisco environment (Frame relay, ATM, BGP, VLAN, etc.)Working effectively with the Project Management & Engineering Groups to enable successful EVPN Router Installations by providing Remote Support.Successful update of Databases and Tools to ensure that the EVPN Customer Service is Managed, Measured and Billed.Working in Cisco environmentHigh Quality InstallationsHigh Quality Data-EntryWorking in Citrix environment
  • Getro D.D.
    Information Technology Specialist
    Getro D.D. Jan 2008 - Jan 2009
    Zagreb, Croatia
    Configuring and troubleshooting customer end routersWorking in Cisco environment (Frame relay, ATM, BGP, VLAN, etc.)Working effectively with the Project Management & Engineering Groups to enable successful EVPN Router Installations by providing Remote Support.Successful update of Databases and Tools to ensure that the EVPN Customer Service is Managed, Measured and Billed.Working in Cisco environmentHigh Quality InstallationsHigh Quality Data-EntryWorking in Citrix environment

Donald Hadjic Education Details

Frequently Asked Questions about Donald Hadjic

What company does Donald Hadjic work for?

Donald Hadjic works for Infobip

What is Donald Hadjic's role at the current company?

Donald Hadjic's current role is Customer Support Engineer at Infobip.

What schools did Donald Hadjic attend?

Donald Hadjic attended Western Governors University.

Who are Donald Hadjic's colleagues?

Donald Hadjic's colleagues are Kenan Karahodžić, Dmitry Amosov, Ewaldo Z., Ravishankar Algur, Paola Šahović, Lovro Kordiš, Jamie Wolff.

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  • Donald Hadjic

    Network Support Tier Ii At Sorenson Communications
    Salt Lake City, Ut
    3
    yahoo.com, sorenson.com, sorenson.com

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