Donald Howell Email and Phone Number

Responsible for voice, video, data transport systems within the confines of the base along with Government technicians.Operate, maintain and configure routers/switches/voice systems/Voice over IP (VoIP)/Video bridges, ITNs, communications closet wiring.Maintain Network Encryption devices intended to apply encryption internal to the base campus—i.e., TACLANEs providing local Secure Internet Protocol Router Network (SIPRNet) connectivity.Perform internal base campus network fault notification and management.Perform DNS/DHCP IP administration; install and perform administration on base campus wireless network devices.Perform network management planning; perform active network monitoring.Install and perform administration on base network infrastructure.Perform router/switch preventive maintenance inspections to include IOS upgrades.Program and administer telephony switches; to include VoIP.Upgrade, integrate, install, configure, test, maintain, dismantle and turn in data and video communication networks—both hardware and software.Provide network infrastructure support (technical control).Installation, repair and management of network infrastructure.Operate, maintain and configure voice, data and video routers, hubs, switches, ITNs and bridges to interface with commercial, DoD and coalition networks.Control and configure internal routers/switches and network infrastructure devices.Maintain and administer network (voice, video and data) management, planning and circuit databases, records and forms.Interpret sketches and layout drawings for placement of distribution systems.Review, recommend and implement changes to Communications- Computer Systems Installations Records (CSIR), technical data, engineering drawings and equipment wiring diagrams.Review and maintain operational measurement reports and analyze network utilization.Ensure equipment and components meet installation practice technical order and accepted commercial installation specifications.

*Performed hands on implementation of network infrastructure including: core switches, edge switches, routers, bandwidth management appliances, and related HW/SW, including install, configure, maintain, upgrade IOS and router/switch configurations*Experience working within a Tier 3 Cisco network support environment documenting, and supporting LAN/WAN networks, supporting VPN product Cisco AnyConnect*Experience with administering/managing LAN/WAN environments using monitoring tools such as Solarwinds and Cisco Prime Infrastructure customized to the organization’s security requirements.*Experience with installing, deploying, and managing Microsoft enterprise services software such as Active Directory, DHCP and DNS.*Assisted with escalated requests for assistance from the Help Desk personnel including rotational phone support*Provided LAN/WAN IT support on a small team with a user community of around 1000 users. Worked with Tier 1, 2, and 3 level user support and systems administration team members to identify, troubleshoot, resolve connectivity issues and recommend innovations to improve network environment.

National Defense University: Information Management and Resources College (IRMC)✪ Optimize the performance and availability of network and end-user infrastructures through the application of best practices such as performance monitoring, capacity planning, and trend analysis and recommend improved methodologies.✪ Responsible for maintaining, upgrading, designing, interpreting network-related security requirements to acquire the IATO then first ATO for IRMCs network while using Symantec and Kaspersky Antivirus programs.✪ Build & manage Web, Email (Microsoft Exchange), Gaming, Windows 2012 Domain and Active Directory Servers; utilize Symantec Ghost Enterprise for cloning and backing up desktops/laptops.✪ Manage Network Equipment (Cisco 3500 Router, Juniper FW SSG 550 Cisco 2960/3650 Switches) and operation of a Polycom HDX 8000 Telepresence System. Host KVM Virtualization lab on Ubuntu Servers.✪ Maintain and update Hacking Lab environment. Check for vulnerabilities in SCADA systems, password weakness and wireless access point cracking using tools within the Kali Linux toolbox.✪ Deliver comprehensive support for users in a network enterprise environment including creation of user accounts, setting group policies, deletion, user rights and resetting passwords.

✪ Investigated, evaluated and designed new wireless technologies adopted for use within permanent facilities for voice and data applications.✪ Assisted with maintenance, programming, and modifying network device configurations to maintain security compliance of cisco switches over fiber and network cabling infrastructure for permanent or traveling shows as the entire the convention center depending on required needs (VOIP, Live Video Feeds, Private Networks).✪ Contributed to network design layouts for wireless and wired requirements best to meet users’ needs while developing action plans for handling breaks in service.✪ Led a team of network technicians in identification, diagnostics and implementation of network design and upkeep; resolved network problems including operator errors, software failures, and security issues.

✪ Led the technical design, implementation, and engineering of highly appropriate, tightly integrated, consistently available, secure, flexible, and fault-tolerant network systems.✪ Maintained the operational availability and provided network support which included installing networked applications, granting user rights, creating user groups, and managing shared resources.✪ Established new processes and procedures on responding to various security incidents, significantly increasing response time and improving overall customer service.✪ Responsible for supporting users for home office and two satellite locations on Windows XP and Novell 6X environment. Migrated locations from Novell/Windows to and entire Windows environment.

✪ Supported between 200-250 internal and 50 external Novell 4X, 5X, 6X and Windows NT 4.0, 2000, XP workstations.✪ Performed diagnostics and troubleshooting of TCP/IP, IPX/SPX, wireless, and physical network card and cabling connectivity issues.✪ Oversaw Windows XP rollout of 200 HP S530SFF desktops by Ghosting previous images (Windows NT 4.0, 2000) and deploying new XP version.✪ Managed user accounts (expired passwords, lockouts, groupwise issues) with Novell Console 1 utility.

✪ Provided key technical leadership and guidance to support network layout connectivity issues with Dell, HP, Compaq, or clone PC's operating on a Windows 98/NT/2000/XP platform.✪ Supported technicians with migration procedures from Windows 98 to Windows 2000/XP, troubleshooting instruction and hardware related issues (hard drive memory, motherboard, peripherals).✪ Evaluated and recommended the acquisition, implementation, and dissemination of IT security tools, procedures and practices to protect information assets.✪ Created and updated documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Made recommendations to management on updates and changes needed.✪ Supported Ethernet, TCP/IP protocol in MS Windows (NT 4.0, XP, 95/98, 2000 PRO, 2000 Server) LAN environment, including network design, installation and operation.

✪ Designed and configured a network on a Windows 98/NT based platform; assisted with the migration from Windows 98/NT to Windows 2000 professional.✪ Configured individual PCs and physically laid network cabling for each piece of equipment attached to the network including clone and dell computers.✪ Maintained approximately 30 Windows 98/NT/2000/XP workstations, including but not limited to Microsoft Outlook and Express problems; connectivity issues; hardware problems; and upgrades.✪ Provided maintenance of in-house and external warranty service of printers (HP, Lexmark, Canon) and a variety of Magneto Optical, CD, and DVD Jukeboxes (Plasmon, HP, JVC, DISC, Pioneer).