-Answers multi-line phone -Screens and routes calls-Takes messages for clinic staff and physicians assures appropriate verifications and authorizations are complete before patient sees provider. - Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks. Managing and distributing faxes, mail, and filing of clinic-specific documentation.-Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care. - Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments. - Informs patient’s authorization and collects payment for new and returning patients. - Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients. - Schedules complex appointments and surgeries requiring strong knowledge of procedures, department protocols and timing. - Functions independently to complete activities related to the registration process. Responsible for completeness, accuracy, and timeliness of data. - Maintains statistics and keeps the manager informed of clinic compliance to the registration standards. - Assists with requests where appropriate and communicates with providers when necessary. Serves as a subject matter expert for team members with questions about administrative tasks. - Provides continual evaluation of processes and procedures and suggests methods to improve them. daily clinic flow and assists Medical Assistants in relaying information to patients regarding delays. - Runs morning huddle in the absence of Manager and/or Clinical Operations Managers. Assists clinical teams for Help Desk/IT resolution.

Successfully maintain inventory at optimal levels for all distribution channels and direct demand from customers. Record daily deliveries and shipments to reconcilie inventory. Continuous analysis of processes for improvement opportunities.• Oversee store operations• Manage logistics, transportation and customer service• Coordinate back of house management/inventory, staff training• Supply order, conduct regular stock checks

- I enhanced workflows by heading full-scale administration, office management, and customer service while working the front desk.- I decreased patient wait times by scheduling surgeries, appointments, and follow-ups.- I demonstrated top efficiency while routing heavy phone lines and corresponding via email.- I led several vital HR tasks including payroll and team scheduling.- I heavily contributed to key medical decisions by facilitating auto refractions and visual acuity tests; provided trusted advisement to clients.- I surpassed 35 competitors by booking 1,500 patients within one year.

- I created strategic recruiting operations to increase the talent on store workforces.- I prepared new team members to take on key responsibilities including opening and closing, cash drawer balancing, sales execution, merchandising, and top-tier customer service.- I directed logistics including supply ordering, event planning, and stocking.- I added insight to new training program designs.- I was seen as Top 10 in sales for 3 consecutive years for notable growth.

- I optimized profitability through client consultations, active listening, and solid product knowledge, matching each client with items that met their specifications.- I was integral in managing a high-volume appointment calendar.- I significantly increased sales by developing a book-of-business with notable retention.- I elevated overall brand visibility through use of social media platforms.- I advanced consumer engagement through compelling posts and content.- I earned highest sales honors due to consistently high performance.