Managing TNICatering to Training needs for India and GeoSpecializing in Versant Training Hiring for 100 plus projects for HCLTechRostering and Management of the team.Data owner

In charge of 3 Delivery teams that major in 2 international languages; English and French.Handling a team of 5 trainers that caters to the training requirement of a 700+ strong workforce. Day to Day dealing with clients and respective Process Managers (Client Side).Single point of Recruitment for the entire requirement of the process.And many many more,,,,,,

• Responsible for training and feedback on language and soft skills for 500 agents in the LOB.• Training existing voice, email and chat agents on language and soft skills.• Being a part of client calibrations.• Conducting training for new hires as and when the requirement arises.• Evaluation and coaching for all agents on voice and written communication.• Regular floor support for voice and email teams• Conducting interviews.• Developed the content for new hire training.

• Audit transactions (Calls and Emails) for all the engineers as per the guidelines mentioned in the service implementation plan document.• Conduct Feedback/coaching Sessions for all the Engineers assigned. • Sending regular Audit Reports to the Management team (Project TL & Managers).• Conducting group coaching sessions for New Hires for four hours a week during their process training• To improve the performance capabilities of engineers assigned• Releasing daily, weekly, monthly or quarterly reports as requested • Maintain proper Reports and save them in KMS.• Participating in the internal calibration.• Developed the content for new hire training.

Tracking team’s performance based on the KRAs. • One point of contact for all trainings conducted in-house, seminars and certifications for Pan India• Training tracking of every service provider in Naturals. In-charge of monitoring their development towards the company’s Groom India motto. • In-charge of trainers specialized in Hair, Skin and Beauty, Pan India. Tracking their trainings, feedback and development of training.• Training salons Managers on customer service, telephone etiquette, personal grooming and team building.• Training Area Managers on team building, personal grooming, customer handling and handling customer complaints.

• Train shift leads and Asst Managers on team building and management. • Responsible for arranging and executing training for the entire vertical, this comprises of 20 processes with 500+ people working.• Liaison with clients with respect to training needs, feedback and process development.• Responsible for training and feedback for centre two in Mumbai on product and process.

Process and language training for new hires. I also do language enhancement training for the tenured agents, team coaches and Leads

Training new hires and tenured advisors on customer service and language skills. Managing a team of two trainers one for the prepaid and one for the postpaid division.I am responsible for the Product Training Delivery and training based on the TNI acquired from the operations.I jointly coordinate the developmental program conducted by the company. I collate scores, developmental programs and reviews.

Training new hires and tenured advisors on customer service and language skills. Managing training reports, which include trainees attendance, score sheets, feedback and grievances.Arranging internal and external training as and when I receive the confirmed dates along with the number of trainees.I manage the transport requirements of the training team along with the trainees and ensure schedule adherence.I am responsible for the issuing, collecting and tracking books in the in house library.I jointly coordinate the developmental program conducted by the company. I collate scores, developmental programs and reviews.I monitor the training attrition and have strove to bring it down to a minimum by ensuring that the trainees are happy in their training period. My responsibilities also require me to maintain a tab on the department's stationery, printing and photocopying expenses.

Rendering support to callers from the UK regarding insurance queries.

• Training students to improve in the neutral accent, listening skills, pronunciation and intonation aspects of their language.• Providing placement for about 90% of the people trained.

Worked thru TREC-STEP in BHEL for training students to work in M/s JAY RAY McDERMOTT Inc. Dubai. The students were trained to speak good English with correct pronunciation and sound grammar. I was jointly responsible for the controlling, conduction and training students in the nuances of group discussions, Interviews and body language. I was the sole office in charge taking care of marketing, counseling, facilitating and orientation programs