Donald Machovsky, Cppm Email & Phone Number

• Assists management in bridging the gap between the current and desired business performance levels and balancing short-term business needs with long-term perspectives of success and growth.• Ensures that the change journey produces desired results by building and supporting the company’s change network. • Communicates information from a variety of sources through newsletters, dashboards and presentations. • Promotes benefits of function within region as well as throughout the company.

Plymouth, Minnesota, United States

• Develop processes and systems to improve productivity, organization, and efficiency.• Perform general project and account management responsibilities related to employee recognition and engagement programs.• Demonstrate subject matter expertise and meet strict timelines & deliverables in the areas of customer service, reporting, SLAs, program configurations and other areas as assigned.

• Managed a team of 20 Subrogation investigators who improved processing time (+11%), weighted production (+2%) and quality (63% decrease in errors) from 2017 to 2019.• Built solid communication and operational readiness plans to ensure initiatives are executed timely and within our budget. Created and executed contingency plans if those deliverables wereat risk.• Collaborated with departmental managers to create and modify performance metric standards thatclosely aligned with business objectives.

• Reconciled enrollment, eligibility and billing discrepancies from both internal and external sources, resulting in financial savings for the business.• Spearheaded client implementations and evaluated the service model for accuracy and client specific fit, resulting in the amendment and growth of the model.• Reduced the number of process documents by 25% by reviewing and consolidating active and archived standard operating procedures (SOPs).• Acted as a subject matter expert and provided business process mapping to macro developers.

- Ensured the timely installation of insurance benefits for small businesses.- Completed plan changes for small business insurance plans both on and off renewal cycle.

Brooklyn Park Mn

- Mediator for conflict resolution involving team members and customers.- Primary resource for customer service escalation in front of store and pharmacy.- Leveraged creative merchandising strategies to grow sales and drive profitability.

Denton Tx

• Implemented employee service training programs that directly resulted in an increase in year over year Net Promoter Score by 10 points. • Enacted sales training curricula that resulted in a year over year increase in sales of 8.3%, in the appliance and home improvement departments.• Tracked team’s progress to identify potential roadblocks and help course correct when unexpected issues arose, as well as communicated those issues and risks to impacted leaders at all levels.

Brooklyn Center Mn

- Oversaw merchandise presentation and pricing standards throughout the store.- Ensured the store achieved its Sears’s credit card and loyalty program metrics.

Brooklyn Park Mn

- Planned, coordinated and executed key business-driven projects and/or initiatives consistently throughout the year in collaboration with my HR partners, logistical teams, and other key stakeholders, all while ensuring minimal disruption to our customers and maintaining brand standards- Hired, trained and completed performance management of team members within all store departments.- Mentored future leaders and was development coach for team members.- Created and edited the schedule for all work centers within the store.

Brooklyn Park Mn

- Subject matter expert for multiple departments.- Drove instock process through proper merchandising of product on salesfloor.- Asssted leadership with the completion of adhoc projects.

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Chemistry