A result-driven professional with a rich blend of information technology support and experience from the U.S. Army within the technology and communication sector. I thrive on challenges and constantly set goals for myself - always looking for an opportunity to achieve the best. My mission is to leverage my broad expertise to drive project success, ensure customer satisfaction, and foster team cohesion.With a solid background as a Technology Generalist, I bring extensive knowledge of diverse technology systems and platforms to the table. I can swiftly master new technology and tools, ensuring businesses stay ahead in the fast-paced tech landscape. My experience in Project and Personal Management has honed my ability to manage multiple tasks simultaneously while paying strict attention to details. I pride myself on my ability to drive tasks to completion, on time, and within budget.As an Army Veteran, I'm instilled with a strong sense of discipline, accountability, and resilience. The skills I acquired during my service augment my leadership abilities, making me an effective Team Coordinator. I have spearheaded diverse teams, cultivating an environment of mutual respect, open communication, and collaboration.In the realm of Customer Service, I excel at swiftly addressing client concerns and queries, cementing relationships, and boosting customer loyalty. My mantra is to go beyond merely meeting expectations but to exceed them consistently, thereby enhancing the overall customer experience.
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Computer SpecialistOrleans CountyAlbion, Ny, Us -
Computer AnalystBryan County, Georgia Sep 2024 - Present -
Technical Support SpecialistHodges Ford Mar 2024 - PresentDarien, Georgia, United StatesAs an Technical Support Specialist I serve as the JR Active Directory Administrator assisting in management of user accounts and group policies object within the organization's domain. I implement security measures to ensure data protection and system efficiency. I provide technical support to users, promptly resolving hardware and software issues to minimize downtime. Additionally, I install and configure operating systems, Multi-Factor Authentication software, and hardware for new and existing company devices. I manage Microsoft O365Admin Center for 30+ clients, handling user management, billing, licensing, subscription, and security enforcement. I also maintain an accurate asset inventory of Information technology related equipment throughout the organization for proper accountability and tracking. -
Self EmployedSignature Sawdust Jan 2019 - PresentI am a seasoned Laser Engraving Specialist with an unwavering commitment to creating unique designs on a multitude of materials. Driven by a mission to transform ordinary objects into extraordinary pieces of art, I approach every project with an artistic eye and an meticulous attention to detail.In my diverse career, I have honed my skills in a variety of mediums including wood, glass, and stone. Having mastered the complexity and precision of laser engraving, I am adept at creating intricate designs that captivate the eye and spark the imagination.My proficiency extends beyond creating stunning visuals. I possess a strong sense of organizational management, ensuring that each project is completed efficiently without compromising on quality. Moreover, my customer-service oriented approach has allowed me to build strong relationships with clients and consistently exceed their expectations.
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Program ManagerUs Army May 2017 - Aug 2018Fort Bragg, NcSpecializing in advising, planning, and coordinating the movement of personnel and communication equipment based on situational requirements and demands. My primary goal was to ensure the most effective and efficient assignments, driven by strategic planning and thorough understanding of logistics and complex operations.With my previous experience in coordinating and managing logistical operations at both national and international levels, I am adept at assessing situations and providing guidance on the applicability of force(s). My cross-functional skills include strategic planning, logistics management, communication, and management. -
Telecommunications Team LeadUnited States Army Aug 2016 - Apr 2017Fayetteville, North Carolina, United StatesMy purpose was to deliver top-tier telecommunication solutions that align with the strategic goals of the company. I focused on ensuring seamless communication among dispersed teams, fostering collaboration, and ultimately fueling growth and success.My skills are deeply rooted in operating and managing various communication forms including 5k/25k band satellite links via RF Propagation, Local Area Network (LAN), and audio/visual systems. I have a track record of effectively managing daily tasks, operational duties, and providing effective, efficient leadership. My ability to balance strategic planning and hands-on execution in a fast-paced setting has repeatedly proved beneficial in maximizing team output and ensuring customer satisfaction.I have successfully coordinated, assisted, and evaluated 5 teams concerning the design and installation of various communication forms, supporting more than 100+ personnel. I am known for my ability to innovate and implement effective telecommunications strategies that significantly improve efficiency and performance -
Support Operations ManagerUs Army May 2015 - Jul 2016As a broading assignment to expand on my knowledge and skills set during my Army career, while still performing as a communicator and multifunctional asset, I was selected as a Support Operation Manager. I assisted in identifying and locating functions that managed logistics for multiple activities of various sizes; planned different logistical phases of military operations with a focus on applying and supporting ammunition, petroleum, construction and communication equipment, and airborne assets to necessary organizations. -
Department SupervisorUs Army May 2013 - May 2015 -
RecruiterUs Army May 2010 - Apr 2013Rochester, New York, United StatesExperienced and committed Army Recruiter with a strong focus on creating positive relationships within the community, fostering team building, and providing top-notch customer satisfaction. My ambition was to develop an in-depth understanding of individual needs, provide the best career guidance, and help potential recruits realize their full potential in the Army.With a knack for meticulous attention to detail, I have successfully coordinated cross-functional teams, that ensured smooth collaboration and streamlining processes. My multifaceted approach and strategic planning are backed by an extensive knowledge of recruitment processes, market trends, and career consultation strategies.I take pride in my accomplishments, having successfully recruited and guided dozens of individuals towards fulfilling and meaningful careers in the Army. My proactive and empathetic approach has consistently resulted in high customer satisfaction rates and positive community relations. -
Radio Operator | Section SupervisorUs Army May 2002 - Apr 2010With over 14 years of solid experience in the field of communications, I have honed my skills in the implementation of sophisticated tactical communication technologies that have significantly enhanced organizational efficiency and effectiveness.My mission has always been to leverage my technical expertise to provide superior communication infrastructures that ensure seamless and efficient operations. This includes working with Combined Communication Exercises (COMEXE), establishing strategic Local Area Network (LAN) and Wide Area Network (WAN) setups, and deploying short/long-range wave radio communication systems (RF Propagation).My expertise extends to supervising the installation, operation, diagnosis, and maintenance of a variety of Commercial and Government Off The Shelf (C/GOTS) communication equipment. I also excel in diagnosing and resolving complex network problems, thanks to my comprehensive troubleshooting abilities.One of my significant accomplishments is having played a crucial role in the career development and leadership of more than 150 personnel, a feat that has enabled me to develop strong leadership and mentorship skills.
Donald Mack Education Details
Frequently Asked Questions about Donald Mack
What company does Donald Mack work for?
Donald Mack works for Orleans County
What is Donald Mack's role at the current company?
Donald Mack's current role is Computer Specialist.
What schools did Donald Mack attend?
Donald Mack attended American Public University System, American Public University System.
Who are Donald Mack's colleagues?
Donald Mack's colleagues are Eric Brett, Leigha Townsend, Ryan Flaherty, John Doyle, Wayne Litchfield, Shelby R., Michael Christopher.
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Donald Mack
Denver Metropolitan Area2yahoo.com, vincoenergycorp.com -
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Donald Mack
Experienced Independent Agent Providing Leadership And Mentorship For Professionals Incoming To The IndustryDeland, Fl -
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