Managed day-to-day operations of department while maintaining lean staff by utilization of augmented staffing partners for specific system administration. Led department that serviced 300 internal employees, including mostly remote corporate structure and 24/5 manufacturing facility. Managed environment consisting of more than 80 software vendors and led contract negotiations to realize budgetary savings for critical systems. Led technical effort to split company into two separate entities, including standing up separate instances of key systems such as NetSuite, Jamf, Okta, Salesforce, and Google.Implemented ticketing system and SLAs to better service internal customers.Managed multiple simultaneous key projects and ensured completion of objectives.Managed team for full implementation and overhaul of Jamf Pro and Okta.Architected backend platform for new segment of business and provided direction to engineers to build our API and database to secure customer data. Led implementation of new Salesforce environment and ensured that Sales team received functionality needed.Architected and managed integrations of key business systems such as NetSuite, Oracle Cloud WMS, Salesforce, BigCommerce, EasyPost, and AWS.

SME for NetSuite, Oracle Cloud WMS, and Boomi. Corrected numerous systemic issues in NetSuite and WMS caused by rapid growth and legacy tech debt from implementations.Led migration from previous integration platform to Boomi and performed most of integration buildout. Implemented modifications to shipping provider to include new complex shipping processes. Collaborated with department heads to ensure that each department’s technical needs were identified and addressed. Refactored critical custom scripts in NetSuite to solve for new processes and increased efficiency.Enhanced efficiency in key systems to handle 30%+ growth year over year.

Identified areas of improvement in ERP/WMS systems as well as operational processes and worked with operations team to increase efficiencyManaged system integration between Warehouse Management System and NetSuite, including implementing reconciliation reports and processes to ensure data accuracy and operational efficiencyDesigned warehouse expansion phase and effectively shifted entire warehouse layout while maintaining operations with no downtimeLed effort to migrate pick/pack/ship operations to secondary building with less temperature fluctuation to enhance work conditions and better warehouse flow from receiving to shipping.Built processes that assisted in bringing on-time performance from less than 50% to greater than 95%.

Oversaw operations of two warehouses totaling 500,000 sq ft and 65,000+ unique skus.Maintained on-time performance of >95% and inventory accuracy >99.5%.Internal lead during implementation of Oracle R12 Warehouse system and migration from 30+ year old WMS. Worked with technical architects to establish proper system configurations and modifications to enhance and streamline warehouse operations. Managed WMS locally and corrected issues as they arose. Point of contact with technical team for escalation of issues.

Data Analyst for warehouses of multi-million dollar direct sales division for Gander Mountain.Data Analysis - analyzed sales trends to ensure product was properly placed for maximum efficiency. Compiled and managed multiple spreadsheets of data related to inventory trends, warehouse productivity, and usage of current warehouse space.Profiling Management - Oversaw the placement of 65,000 products across two warehouse locations. Delegated tasks for 5 indirect reporting employees. Orchestrated redesigns of 30% of warehouses to maximize efficiency and product storage.Operations Administration - Delegated tasks to supervisors of multiple departments. Audited daily transactions of 50 employees. Modified procedures of recurring data entry project by automating 95% of data entry, reducing annual salary spent on these projects by more than $12,000

Assistant Sales Manager of Guitar Center HoustonEnsured the smooth running of daily operations, dealing with customer disputes and employee problemsOpening and closing the premises, consisting of reviewing cleanliness of sales floor and ensuring employees had correct cash drawers for POS stations prior to doors opening, and reviewing sales floor once more at end of day to verify store was in presentable condition for following day. Managed end of day cash reconciliation for entire store.Oversaw a team of 40 sales employees and assisted general manager with ongoing training of employeesSpear-headed multiple redesigns to merchandising across all departments