Donald M. Email & Phone Number

Orlando, Florida Area

Continuing my tenure with Siemens/Unify/Atos as an employee after 10 years as a contractor for the company. Providing superior network support to Unify’s global internal IT network, and implementing new technologies.Selected Achievements:1. Designed & implemented NAC system providing enhanced troubleshooting of global network consisting of 20,000+ end systems.2. Supporting/troubleshooting Unify’s internal IT network consisting of Enterasys routers/switches, Cisco Firewalls, and Enterasys wireless AP’s & Controllers.3. Managing Infoblox, the global IP & DHCP/DNS Management system for company4. Managed/coordinated many network site moves and changes with local site support personnel and WAN vendors5. Created a series of work instructions for local personnel to successfully support our remote team in troubleshooting/replacing network issues worldwide. 6. Currently working on project to integrate the Unify & Atos networks

Central Florida

Contracted to newly formed company, Siemens Enterprise Communications (now Unify), from Siemens AG in multiple countries. Assisted with design and implementation of global network separation from Siemens AG.Selected Achievements:1. Wrote configurations of all Enterasys C3/C5/N5/S4/S8 router/switches based on design packages for 250 sites worldwide.2. Worked remotely with on-site tech installing Enterasys router/switches, Cisco firewalls, and wireless APs at 250 sites worldwide.3. Provided highest level of network technical support of worldwide network - Troubleshoot reported network issues - Monitor network for potential problems - Handle requests for moves/adds/changes for network infrastructure - Research future projects for network improvements and security

Lake Mary, Florida

Hired as an Integration Engineer in the Lake Mary facility to configure and test the Hipath 8000/OpenScape systems before shipping to customer sites for final installation and testing. Transferred to Professional Services to do the final installation of the Hipath 8000/OpenScape solutions at customer sites.Selected Achievements:1. Loaded, configured, and tested Hipath 8000/OpenScape SIP systems before shipment to customer sites2. Configured and tested Cisco systems before shipping to customer site for installation3. Installed, tested, and turned up all components of OpenScape VoIP SIP solution at customer sites 4. Conducted VoIP Readiness Assessments at various customer sites

Orlando, Florida Area

Founded company that provided telephony and data network installation, configuration and support for small and medium-sized businesses in Central Florida. In addition, providing high-end consulting services to large enterprise clients. Contract tasks included designing new networks, upgrading existing networks, testing proof of concept for new designs, vendor interoperability testing, performing SCADA logic reviews, and implementing VoIP.Selected Achievements:1. Engaged by Wolf Hollow Combined Cycle Power Plant to install SCADA system, coordinating wiring of power plant components to Foxboro SCADA cabinets and troubleshooting frame relay circuit problems.2. Contracted to National Linen Service, rolling out Cisco LAN and WAN upgrade of 1000 users throughout the Southeast, including providing VoIP functionality.3. Contracted with Siemens Communications on a project (Phases I and II) for the New York Transit Authority for 5 years. Highlights of work performed include: - Configuring and testing network components including, Fujitsu Sonet ADMs, Seabridge ATM switches (replaced with Marconi TXN1100C during Phase II), Nortel Passport 8600 router/switches (replaced with Cisco 8950s during contract), Nortel 1648T switches based on the formulated design, which allowed network recovery from fiber cuts. - Designed and tested proof of concept for Phase I & II of a multi-application network for New York Transit Authority’s 500+ node subway system utilizing multiple ATM loops, a SONET backbone, VoIP and OSPF routing. - Applied advanced troubleshooting and communication skills while participating in multiple vendor interoperability tests verifying that new vendors’ equipment placed in the network works with existing equipment and documenting any discrepancies.

Orlando, Florida Area

Invited to join high-end consulting and security service company with a presence in most major metropolitan areas of America and Europe. Contracted to multiple clients, providing necessary services as desired.Selected Achievements/Assignments:1. Contracted to EDS for a Dow Chemical Corporation project designing a new network that integrates voice, video and data into the same company network. - Major contributor on core VoIP and IPCC design teams for largest Cisco AVVID implementation to date. - Served as VoIP and IPCC team lead for Indianapolis site consisting of more than 1,000 users campus wide. - Developed migration plan from legacy PBX network to new Cisco Call Manager network for Indianapolis.2. At Bank of America, served on rollout team installing, configuring, and upgrading frame relay network with new Cisco routers that support several thousand users.3. Represented Cisco configuring and installing Cisco ONS 15454 Sonet ADMs at various customer sites as well as taught a ONS 15454 class to Cisco sale engineers.4. Applied extensive experience and knowledge of telephony and data networks while serving Federated Department Stores, troubleshooting, and converting an analog voice network to VoFR and VoATM network.5. Served as technical lead for Com South’s move and expansion of a 24x7 call center, documenting entire telephony and data network from scratch, coordinating voice and data circuit moves with LECs and IXCs, and recommending move from T1 circuits to a T3 circuit, doubling the capacity and halving the recurring charge

Tampa/St. Petersburg, Florida Area

Recruited by international consulting firm to provide telephony and data network expertise.Selected Achievements:1. Served as technical lead on migration of company into new corporate headquarters. Applied experience of PBX and data network configuration to new location, allowing standard IT staff to support existing IT network and users. Maintained voice and data networks after migration.2. Authored paper entitled "Kforce, Implementing QoS on LAN/WAN" for IT department specifying how to configure QOS using Cisco equipment giving voice priority to assist company corporate research of VoIP for remote satellite offices.3. Served as a member of the migration team during the acquisition and implementation of a new company into Kforce’s network. Designed IP addressing scheme and temporary static routes be used until new sites were placed on Kforce’s T1 circuits and Kforce’s IP addressing scheme implemented at new site.4. Gained valuable insight and experience in VoIP technologies by designing, testing and implementing pilot VoIP network, integrating Cisco equipment with Nortel PBXs.5. Received company's Self-Initiative Award for earning CNE and MCSE on personal time.6. Consulted to Intermedia Communications to design, configure, and support government frame relay network, having 1,000+ nodes, integrating multiple network protocols, Nortel routers and Cascade frame relay switches; original three-month contract extended to 18 months due to exceptional support and service.

Jacksonville, Florida Area

Joined local consulting firm to provide software and networking expertise, contracted to Vistakon as a network engineer. Responsible for designing and implementing strategy to replace existing company network.

Savannah, Georgia Area

Served Savannah Electric for 13 years with various responsibilities. Installed, maintained, and supported: (1) their first SCADA system that monitored the power grid, (2) their 1st self-maintained telephone system with Harris PBX’s, Harris microwave, NEC channel banks, ACD for customer service, and (3) their 1st data network with ethernet cabling. Selected Achievements:1. Designed Automatic Voice Recognition system for customers to report power outages, dramatically reducing the time required for customers to receive service; received President Award for efforts.2. Performed detailed analysis of PBX statistics in response to high incidence of busy signals, discovering lack of PBX tie lines between two significant sites; integrated unused resources from other areas into problem area, dramatically improving customer service without incurring additional expense. 3. Redesigned and re-coded 100 Energy Management System programs that enabled the integration of Savannah Electric systems with Southern Company systems after merger.