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Senior IT Project / Program Management Executive with over 15+ years of Fortune 500 experience leading complex high-profile projects involving global cross-functional virtual teams to a successful closure in banking, insurance, and financial vertical. Hands on IT PMO Project Director with strong planning, executing, change management skills, as well as ability to support multiple simultaneous projects, while collaborating and communicating with all stakeholders, from engineers to “C” level executives. Proven soft skills include conflict resolution, team motivation and managing the changes that business projects bring to organizations.Demonstrated expertise in Waterfall and Scrum (Agile) SDLC methodologies and project management software tools, resulting in successful completion of managed projects within approved scope, timeline, and budget. Highly proficient in MS Office, Visio, PowerPoint, SharePoint, MS Project, Clarity PPM, and JIRA.EDUCATIONCarnegie Mellon University Master’s Degree in Software Engineering Program Management, University Phoenix, BS in Information TechnologyCERTIFICATIONProject Management Institute PMP, APMG International Prince2CORE MANAGEMENT COMPETENCIESComplex IT Project Management Data Protection & Data Loss Prevention Project Forecasting Management Disaster Recovery/Business Continuity Management Global Change Management Cybersecurity Risk Identification & Governance Project Impact Change Management Cloud Management (AWS, Azure) Project Scope/Time/Budget/Risk/Quality Management IT Infrastructure ImplementationProject Management Process Improvement IT Data Center Delivery Virtual Team Leadership & Management Vendor Negotiation and ManagementSKILLS / Years of Experience 10+ Application Risk Assessment, Budget Management, Change Management, Conflict Resolution, Cybersecurity Controls. Datacenter Relocation, Data Governance Controls, DLP and Monitoring, IAM Management Controls, IAM Enhancement, Information Rights Management, ISO Strategy and Policy, IT Monitoring Solutions, IT Risk Framework Validation, McAfee IPS, MS Project, NIST 800-171 Controls, Perimeter Security, PMO Process Creation, Requirements Analysis, Risk Management, ScienceLogic EM7, Software Development, Systems Architecture, Systems Dev. Life Cycle, Risk Analysis, Vendor Management, Visio, Waterfall PM, Windows Server Migration, 8+ Splunk Integration, 5+ Scrum Master
The Hanover Insurance Group
View- Website:
- hanover.com
- Employees:
- 5
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Senior Information Technology Project ManagerThe Hanover Insurance Group Apr 2024 - PresentIT security project management
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Senior It Infrastructure And Security Project ManagerMarsh & Mclennan Companies Jun 2019 - Apr 2024New York, Ny, UsManaged major datacenter server migration from Exeter, England to Bedford, Ireland. Responsible for validation of server data encryption. Coordinated efforts to verify that all critical data on servers in the datacenter move project was encrypted at rest using various methods including symmetric encryption and in transit using TLS 1.3.Migration from RSA tokens to Okta authentication for VPN.Firewall change automation, SOC tool automation, VDI creation automationSD-WAN migrations in APAC and EMEAWindows 10 build upgradesCreating "Big Data" technology Stack in AWS and on-prem using Dremio, Qlik, Athena, etc.Agile PM environment shift, utilizing scrum methodology including daily scrum meetings, weekly demo meetings, and retrospectives as required. -
Senior It Security Portfolio Program ManagerKpmg Us Jun 2018 - Jun 2019New York, Ny, UsApplication Security, Business Process Outsourcing (BPO), Business Process Re-engineering, Cisco Networking, Client-focused, Cyber-security, Cloud Infrastructure, DevOps, Vulnerability, Security Information and Event Management (SIEM), IT Compliance, IT Security Best Practices, IT Project Implementation, IT Project Leadership, Landscaping, Lean IT, Process Redesign, Production Support, Software Engineering Practices, FinTech, Financial Technology, Record Of Success, Risk Control, Strategic Leadership, Database Administration, Classification Systems, Management Systems, Knowledge Management, Network Monitoring Tools, Records Management, Repository, Staff Training, Technology Governance, Software Implementation.Defined information security strategies, guiding principles and future state vision ensuring strategic objectives/business goals alignment, validating operating models. Identified and addressed all Cyber Security Risk/Defense related controls from structure and policy to data privacy, leakage prevention/monitoring, information rights management and vendor related risks. Key stakeholders relationships, internally and externally, including service providers.• Implementation of NIST 800-171 Standards• Implementation of SSL decryption and cloud proxy in datacenters and on all US endpoints involving over 57000 users and over 40 US locations• Rolled out proxy white-listing across all US business units • Developed in-house network penetration testing platform and Archer workflow integration• Deactivated RSA NetWitness and integrate Splunk Enterprise Security into Archer SECOPS SEIM and migrate all KPMG applications and devices• IT risk analysis on new platforms and applications using Archer workflow platform• Jira evangelist forSecurity Monitoring PMO as it transitioned to a more agile PM methodology• Worked with networking and Server Ops teams to validate that multiple audit findings around data encryption in the datacenters were successfully remediated -
Global Technology Uplift Program DirectorChanel Oct 2017 - Jun 2018London, England, Gb• Leading migration to Windows 10 for approximately 1400 Chanel Employees across USA• Liaising with Paris global headquarters on deployment issues and milestones• Responsible for onboarding Windows 10 training vendor• Ancillary projects includeo Employee move into new flagship store from IT perspectiveo Zscaler cloud proxy rollouto Solving current issues with Jabber application across USAo Collaborated on efforts to migrate from Skype for Business to Microsoft Teams technical and process solutions• Performed project risk analysis tracking and mitigation• Utilized agile project management processes and Jira collaboration tools• acted as scrum master for approximately 6 months during Chanel transition to an agile project approach -
Senior It Infrastructure And Security Program DirectorProcloudtek Inc. Nov 2016 - Oct 2017West New York, New Jersey, UsAccount Management, Billing Systems, Business Administration, Business Development, Business Relationship Management, Business Systems, Client Relations, Cloud Applications, Cloud Operations, Cloud Services, Customer Analysis, Customer Journeys, Customer-focused Service, Customer Support, Cyber Risk Management, DevOps, Digital Strategy, Drive Results, Executive-level Communication, Financial Advisory, Financial Services, GTM, Information Governance, Impact Assessment, Information Security Governance, Infrastructure Services, Internal Audit, IT Controls, Interpersonal Communication, Operational Support, Organizational Leadership, Practice Management, Process Improvement, Product Selection, Project Documentation, Project Teams, QSA, Quantitative Analytics, Reliability, Sales Strategy, SAP Project Management, Service Desk, Service Levels, Software as a Service (SaaS), Solution Selling, Strategic Relationships, System Development, Systems Management, Technical Solution Development, Technology Risk, Time Management, Value Propositions, Written Communication •Managed vendor relationships•Responsible for 5 projects in flighto Major VMware version upgrade from V5 to vSphere V6 for approximately 700 Windows 2008, 2012, and 2016 serverso Technical refresh of remote access systems using DUO MFAo SAN migrations for approximately 500 Windows servers from failing SAN to new Dell Compellent SAN for UAT and Dev- project also included migration of applications to DR site in Miami using VMware SRMo Global wireless guest portal for multiple operating locationso Global Windows 10 migration and upgrade for 3000 endpointso Collaborated with PM’s on the infrastructure buildout and user Active Directory integration for the merger between Atlas and Southern Air•Assisted in creation of PMO documents including status reports, Charters, and standardized project templates•Managed cross-organizational teams of up to 20 people across multiple business units -
Senior Noc Integration Program ManagerBank Leumi Usa Aug 2015 - Oct 2016New York, New York, Us• Performed Gap Analysis of current IT monitoring analysis and support capabilities• Provided strategic and tactical analysis of current monitoring platforms and outsourced NOC providers• Coordinated and evaluated proof of concepts for competing IT monitoring and alerting platforms• Implemented a ScienceLogic EM7 monitoring platform that provides detailed performance metrics and alerting capabilities for the entire BLUSA IT infrastructure including virtual and physical servers, routers, switches, firewalls and load balancers• Integrated the Em7 system into an outsourced NOC provider's ticketing system using REST API's and the Em7's systems inherent runbook capabilities. This integration provides immediate after-hours alert notification and escalation to on-call BLUSA engineers allowing significantly increased level of response and IT fault resolution while greatly reducing operational costs• Integrated the Em7 system into the BLUSA ServiceNow workflow platform allowing IT infrastructure events to automatically create SNOW tickets and allowing SNOW to update and clear Em7 events when tickets are closed.• Trained IT personnel on the use of the Em7 system• Acted as overall project manager, integration engineer and application development manager -
Senior Information Security Project Manager, Wan It Infrastructure Redesign ProgramPrudential Services Asia Apr 2012 - Jul 2015Kuala Lumpur, My• Led in-house Project Managers and vendor teams that created and implemented new data transport and perimeter security upgrades across APAC. Managed teams of up to 50 people for the 50 million USD project spun across Singapore, Japan, Cambodia, Vietnam, Malaysia, Hong Kong, Indonesia, China, and the Philippines to create a new regional WAN across APAC providing data and VOIP connectivity between regional and central data centers in Hong Kong and Singapore. Coordinated efforts to validate data encryption standards in all APAC upgrade datacenters• Piloted projects to provide greatly enhanced perimeter security in APAC regional data centers utilizing multi-tier firewalls configurations• Responsible for design and implementation of Information Protections Systems at 14 regional data centers across APAC • Created processes and collaborated on scope and responsibilities for the creation of the Prudential Services Global PMO headquartered in Kuala Lumpur, Malaysia• Led internal and vendor teams to build new Regional Network Operations Center in Singapore• Assisted in writing business case and financial documents to explain ROI deliverables of the new program• Performed Gap Analysis and created presentations for all regional business units to show the advantages of the new program in both strategic and tactical terms• Created processes and documents for all program phases including Charters, Project Plans, Risk Matrixes, Communications Plans, Project Plans, and Issues and Actions logs • Worked with managed services provider SingTel to assist them in their project management processes and enhancing their deliverables including Statements of Work, detailed design documents and communications plans• Performed sensitivity and risk analysis on critical program factors and presented results to senior members of Program Steering Committee to gain permission to proceed with program.• Lead major WAN link and Data center DMZ upgrade for Prudential Malaysian business unit. -
Senior It Project Manager / Pip Security SmeCitibank Japan Jan 2011 - Apr 2012New York, New York, Us• Managed technical and project management resource utilization across multiple streams, reduced resource contention using predictive HEAT maps for all PMO resources and reduced resource cost by positively tracking individual resource expenditures to project tasks• Transformed datacenter server build and patch management process with IBM Tivoli production manager installation on over 2000 datacenter servers, server build time cut by 50% by implementing best practices in build and change management processes• Commended by Regional Application Support Lead for project coordination• Commend by Portfolio manager in achieving milestones on high-profile efforts; gaining customers confidence • Provided leadership for major e-statement application migration for Citibank Japan; managed teams of 30 people• Worked with international team to develop login and encryption protection to meet stringent FSA Personal Information Protection laws• Created Tiger Team process to enhance issue resolution between Citi UAT team, Singapore Development team and US application management team• Led product development team that created new unsecured loan application from idea to “go live” in less than 6 months. Coordinated efforts of multiple teams from development through SIT, UAT, PAT, and “go-live”• Managed project budgets of up to 5 million USD -
Senior Iso Pm, Configuration And Global Network OptimizationManulife Jan 2010 - Dec 2010Toronto, Ontario, Ca•Led efforts to create a regional centrally managed WAN across APAC, North America, Europe and the Caribbean serving Manulife business units in multiple regions•Led team that created new Business Continuity and Disaster Recovery plan integrated with new Managed Services provider. This plan allowed Manulife to provide mandated disaster response and adhere to global insurance regulations regarding disaster recovery•Assisted PMO director with creation of project management processes to be used throughout the Manulife organization•Created policies for new Global Operations Centre that provided single-point problem and issue resolution for all Global WAN failure and assisted in SLA creation for new managed services utilizing this command centre• GNO Program successfully completed, on time, within budget and with no missing deliverables -
It Project Manager, Vendor Relationship ManagerRogers Communications Aug 2008 - Jul 2009Toronto, Ontario, Ca•Led expanded capacity program for nationwide WAN utilizing customized innovative SONET ring connections•Piloted 16 simultaneous infrastructure projects and successfully prioritized and obtained resources for each project by negotiating with Tower leads -
It Project Manager, Business Technical Analyst/Solution ArchitectAnalysts International Corporation (Aic) Nov 2007 - Aug 2008Minneapolis, Mn, Us•Led Unified Communication projects for Cisco Gold partner •Conducted pre-sales requirements gathering sessions with vendors, sales and execs•Created implementation project plans, translated goals into technical solutions to clients -
Network Infrastructure Analysis And Optimization EngineerAvaya Government Solutions Aug 2006 - Aug 2007Morristown, New Jersey, Us•Designed new VoIP readiness assessments (OPNET, customized FoxPro data captures)•Member of AF/vendor network survivability evaluation teams•Performed network optimization analysis and provided results to Air Force Customer•Led project to build new global Combat Transport information System laboratory (USAF unclassified WAN,LAN); •Published white papers on VOIP network readiness assessments -
Network Systems IntegratorLockheed Martin Jan 2001 - Aug 2006Bethesda, Md, Us•Managed major project for remote tracking van refurbishment; cost savings realized US100K •Achieved customer sign-offs on Command & Control modifications (USAF DD-250 clients acceptance docs) •Procured outsourced vendors, managed vendor teams processes and conflict issues •Dedicated Six Sigma Verifier: (hardware, software integration acceptance tester) -
On-Site Project ManagerLockheed Martin Oct 1998 - Dec 2000Bethesda, Md, Us• Responsible for build, testing and integration of Globalstar Gateway• Supported critical accelerated launch schedule of Globalstar satellites, • Trained Korean Engineers in TT&C ground station technologies, • Composed technical documentation: Gateway Tracking Telemetry, Command Ops & Maintenance ; manuals adopted as standardized reference texts by Globalstar engineers worldwide
Donald Miller Education Details
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Carnegie Mellon University Silicon ValleySoftware Engineering Program Management -
University Of PhoenixInformation Technology
Frequently Asked Questions about Donald Miller
What company does Donald Miller work for?
Donald Miller works for The Hanover Insurance Group
What is Donald Miller's role at the current company?
Donald Miller's current role is Cybersecurity Infrastructure Risk PMO Executive | Strategy | Transformation | Finance | AML.
What is Donald Miller's email address?
Donald Miller's email address is do****@****usa.com
What is Donald Miller's direct phone number?
Donald Miller's direct phone number is 917-542*****
What schools did Donald Miller attend?
Donald Miller attended Carnegie Mellon University Silicon Valley, University Of Phoenix.
Who are Donald Miller's colleagues?
Donald Miller's colleagues are Joseph Lindenmayer, Michael Gilbert, Cfps, Ul Crp - Property, Carol Walborn, #1, Mark, Jill St Cyr, Susan Oliveira, Jill Assadourian.
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