Donald Richner Email & Phone Number

Motivated Operations Manager committed to operational excellence regarding business development, process improvements, and maintaining an eye toward financial viability. Proven track record of implementing and improving organizational plans, staff efficiency, and increasing revenue that drives strong business outcomes. Prepared to continue my strong commitment to excellence at your organization.

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  Operations Manager

  True Vitality, Inc.

  Jul 2013 - Present - Rancho Cucamonga, California, United States

  • Manage a team of Associates with 1800 accounts, operating within four cities (Rancho Cucamonga, Ontario, Upland, Fand Fontana) with annual sales of $620K in FY22.• Supervise, train, and provide performance feedback on assigned duties to ensure productivity, efficiency, and effectiveness. Plan production schedules and resource allocation to complete job assignments while keeping time and production records.• Manage operational procedures to include incoming and outgoing shipments, organization of products, maintaining inventory, and transporting goods to vendors ensuring timely delivery.• Provide exceptional customer service, ensuring customer satisfaction with the product and service quality. • Place orders with 12 vendors and build client relations to maximize inventory. Track operational activities, including sales, record control, and purchasing, to ensure the availability of products.• Analyze the operation and recommend to Senior Management to improve expense and cost control.ACCOMPLISHMENTS• Assisted with the start-up/business development of the organization in 2013 by increasing brand awareness through social media platforms which increased sales from $100k - $700k by FY21. • Decreased turnover by offering a competitive salary and creating a positive work culture by prioritizing employees’ well-being.• Increased customer satisfaction rating annually by analyzing customer feedback and applying it to improve our products and services based on the feedback results.