Donald Risch Email & Phone Number

Plymouth, Ma, Us

Philips Electronics Mr Fall River Ma

Performed all Librarian functions, complying with IBM and Philips directives Track media movement, check media in and out from off-site storagePerforming tape management function Ordering expendables, and assisting with other tape library duties,Completed annual audit and semiannual care reviews with No Findings.

1 Perform all Librarian functions, Complying with HPIAA, IBM, and BCBS directives2 Maintain system back-ups and monitor logs and tape rotation3 Track media movement, control media in and out from off-site storage 4 Supervised repair installation and service technicians with in the secure data center 5 Tape support: vaulting, inserting and ejecting media from servers and drives6 Ordering expendables, and assisting with other tape library duties

Brockton, Ma

1 Field Support Tech for fifteen small companies and nonprofit organizations2 Set up ongoing relationships with end users including desk side training3 Fix technical problems and diagnose hardware and software problems in the computers and related equipment 4 Configure and install operating systems and make appropriate changes in the network5 Install new software as needed and set up new user accounts for employees6 Responsible for setting up all new hardware, including servers and network routers 7 On-site tech Support, and operating system and software diagnostics

1 Install and configure desktop software as needed2 The Point of contact for all new equipment and licensing 3 Be available for computer and AV preparation/breakdown4 Was the helpdesk and Tech support and trainer for 300 PCs and Macs5 Creating new user accounts within Active Directory and Exchange 20036 Respond promptly for troubleshooting, hardware, software and password assistance, and general Tech support as issues arise7 Responsible for installing and configuring new PCs (Windows XP and MACs), adding these PCs to an Active Directory Domain, and DNS8 Manage Antivirus software and assist users with applications and troubleshooting hardware9 Preformed network administrator functions on windows 2003 servers 10 Answer inquiries concerning the use of audio-visual equipment including: microphones, sound speakers, video screens, projectors, video monitors, connecting wires and cables as well as lighting

1. Provide on-site, and on-call 7x24x365 support, as needed.2. Installed the New IBM terminal and back office equipment3. Hand and Foot support and maintenance for major grocery chains 4. Configure, install, maintain, test, and troubleshoot hardware systems5. Implement changes to platforms with minimal impact to the business6. Keep up with SLA’s and time management in Automated tracking software (Remedy)7. Tested and repaired “Point Of Sales” equipment IE terminals, scales; scanners 8. Install, customize, maintain, test, and troubleshoot operating systems and other systems software9. Perform root cause analysis, in order to recover quickly from service interruptions, and to prevent recurring problems.

Certificate Of Training, Management Information Systems, General

Implementing IT Security - IBM 2014 Portable Storage Media (PSM) for Practitioners - IBM 2011 - 2014 Portable Storage Media (PSM).

Certificate Of Training, Prep Microsoft Windows 2000 Systems Engineer

Introduction to “MS Win 2000 Operating System”. MS Win 2000 Network and OS Essentials Implementing MS Win 2000 Pro and Server Implementing.

Certificate Of Training, Computer Support Technician

Certificate Of Training, Architectural Drafting And Architectural