Donald Roy Email & Phone Number

Ottawa, On, Ca

Portland, Or, Us

Portland, Or, Us

Accountable for the development and delivery of worldwide training for numerous software portfolios. Effectively manages a worldwide education team of up to 23 direct reports and a network of 50 international partners. Supervises the development and delivery of instructor-led and eLearning (SCORM Compliant) content. Program & Course Management• Managed, tracked, forecasted and reported on P&L, revenue, sales, margin and utilization. • Transformed a neglected program inherited from predecessor into a cohesive series of new courses with a completely new lab infrastructure to support delivery along with a new product certification, all within four months. • Implemented new tools (Learning Management System, WebEx Remote Training Delivery Solution, Remote lab Environment running on Azure) to support and enable training delivery teams.• Established virtual classrooms, incorporated VMware technology and provided online demos of technical solutions. • Determined correct course offering to provide to partners and customers based on specific business demands. • Built and managed a network of worldwide partners, focused supervision on instructor certification and knowledge of products consistent with level of professionalism required. • Determined correct course amount to offer based on business demands in conjunction with inside sales and professional service teams, in addition to assisting with quotes, responses and RFP’s.

• Responsible for development and delivery of worldwide training for four product lines as well as training programs for internal staff development;• Responsible for annual revenue forecast and for profit and loss statement of all training activities;• Oversaw development and delivery of instructor lead and web based training sessions;• Managed knowledge base content leveraged by internal staff, partners and customers;• Monitored attendee satisfaction surveys, review and respond to feedback in order to continuously improve training delivery and course content;• Worked with Managers of technical resources within the company to understand their staff’s training needs and develop required training programs;• Communicated with technical resources to inform them of available training programs and work with them to develop a personal training plan and motivated them to take full advantage of available programs;• Collaborated with product development by providing feedback from the field to enhance/improve products;• Assisted sales teams with RFP’s by providing responses to technical questions, delivering demos, participating in conference calls and assisting potential clients with in depth proof of concepts; • Assisted support organization with troubleshooting; and,• Assisted sales and implementation teams with architecture design for client environments.

Created and launched a consulting business that provided consulting and data exchange services to public and private sector organizations • Managed full life cycle of custom software solutions through sales, proposal, design, development and implementation phases • Directed service delivery as per contractual agreement ensure customer satisfaction using in house and sub contracted labor• Responsible for delivering vendor-independent software development, software implementation and infrastructure support training to information technology professionals and managersSelect Assignments Learning Tree International (May 2001 – May 2004) Instructor • Delivered vendor-independent software development, software implementation and infrastructure support training to information technology professionals and managers. Rogue Data Corporation Senior Technical Consultant • Developed, implemented and supported commercial business-to-business (B2B) Electronic Commerce Software Solutions using electronic data interchange (EDI) and extensible markup language (XML) • Developed professional software installation solutions. Nortel Networks – Carrier Data Networks Senior Technical Consultant • Became a subject matter expect for web based portfolio management tool. • Implemented and rolled out solution working with third party vendor and Nortel personnel. • Revamped failed training program for portfolio management system to reduce training time from seven days to three half day sessions resulting in portfolio managers and program managers needing to attend a single day of training to learn how to use the new tool and be more effective in their jobs. Department of National Defense – 76 Com Grp Technical Consultant • Developed and implemented software install scripts to roll out applications to end users across the department.

Ca

Managed IT support team offering support services to the PWGSC A&E branch for Parks Canada and Environment Canada• Identified and created annual budgets for enhancement and support of IT infrastructure for the branch• Designed, proposed and directed software/hardware/network implementation or migration projects• Purchased hardware, software and services from suppliers listed on Government Standing Offer using established processes and policies• Managed delivery of support services for all IT related equipment and software solutions used by branch personnel

Computer Aided Design And Drafting

Computer Programmer Diploma, Computer Programming