Managed 50-100 claims from virtual and business office setting.Negotiated settlements with claimants, insureds, body shops and attorneys simultaneously.Trained other employees in auto estimating, documentation and company procedures.Assisted office in preparation of suspect claims for review and submission to special investigation.Provided translating resources as Spanish Claims Specialist.Conducted 35 file audits and 8 case reviews monthly as well as quarterly and year-end performance reviews.Led team of field claims representatives by providing constant coaching, teaching and monitoring.

• Led team of 8 field claims representatives by providing constant coaching, teaching and monitoring. I increased the customer satisfaction responses from 75% to 91% in 3 years• Conducted 35 file audits and 8 case reviews monthly as well as quarterly and year-end performance reviews• Train employees in auto estimating, documentation and company procedures• Provided translating resources as Spanish Specialist

• Proven record of sales growth. Directed marketing and sales efforts for local tax preparation franchise. As a result I increased sales 95% the first year, 30% the second year and by 15% the third year.• Investigated market trends and implemented campaigns to leverage our brand in front of these trends.• Oversaw all aspects of tax preparation franchisee including interviewing, hiring, training and disciplining of 15 employees• Negotiated lease, employee contracts, advertising and business contracts• Demonstrated attention to detail by ensuring accuracy of information submitted to customer, bank products and IRS

• Developed full line of chemicals for self serve and automatic car wash equipment• Developed marketing materials including labeling, safety material and sales handouts• Solicitation and retention of customers, public relations, events, trade shows• Assisted in the overall construction and installation of car wash systems, oversaw equipment breakdown repairs