Offering National Life Group Insurance

Consultation and execution of creative ideas for social media posts and promotions, as well as managing customer engagement.

Customer service agent for American Airlines online support. Using GDS systems to book and change flight information for customers across the globe. Booking flights, hotels, cars, and activities for each individuals personal travel needs. Promoted to Supervisor Support to assist agents with with any questions and to handle escalated situations. Interned with the IT Department for 10 months training at home agents how to set up their home system, as well as assisting with any technical needs around the office.