Assesses client IT needs and makes recommendations, including IT equipment and service offeringsArchitect IT solutions specifically around technology from vendors including Microsoft, Microsoft 365, Dell, EMC, Cisco, Meraki, VMWare, Citrix, Fortinet, Sonicwall, and other industry leading IT vendorsPerforms sales visits and presentations to promote product, service, and combination offerings to clients with or without IT Sales ConsultantsDemonstrates IT equipment and applications to highlight product benefitsProvides technical advice before and after salesBecomes fluent in all products and services offered by the employer through testing, demonstrations, and researchGains familiarity with the IT industry, and stays updated on trends and innovative productsCreates customized proposals to meet specific customer requirements in an efficient manner.Helps Sales Consultants utilizes company and partner leads to expand current customer base and generate new leads

Design, build and maintain core infrastructure for reliability, deliverability, and scalabilityWork on automation of infrastructure and help engineering succeed by providing self-service tools.Infrastructure as code: use Terraform, Ansible and GitLab CI/CD for automation, containerize our environments (Docker, Kubernetes), and leverage cloud technologies to meet our goalsSystems: manage, configure and troubleshoot operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and administer high-availability SQL Server and Snowflake clustersMonitoring and instrumentation: implement metrics in Splunk, Grafana, log management and related system, and Slack/PagerDuty integrationsHelping release managers deploy and fix new versions of Knoema productRespond to incidents that impact Knoema product availability, provide support with customer incidents, and prevent incidents from ever happening.Develop a relationship with a product group, define their SLAs, share data on those SLAs and improve their reliabilityInitial installation and composability for self-managed installationsDebug production issues across services and levels of the stack.Plan the growth of Knoema's infrastructure and databases.

● Maintained relationships with clients and generated new software and hardware sales for over 20 clients● Monitored mailbox and provided support to clients● Managed Identity and Access Management, including Active Directory and file/software access● Configured and maintained VoIP service through SkySwitch Hosted Cloud PBX● Performed hardware and software maintenance on high-frequency servers in datacenters