At Wilmington City Schools I oversee technology for the entire district. The district consist of 3100 students and 300 staff members contained in 6 buildings; High School, Middle School, 3 Elementary buildings, and our Central Office/Transportation building. I am responsible for all aspects of technology from supporting the back-end infrastructure to classroom technology and the integration of technology. I also provide training and work on long-term technology plans for the district.

Manage the deployment, monitoring, maintenance, development, upgrade, and support of allIT systems, including servers, PCs, operating systems, hardware, software, and peripheralsand networking technologies.• Benchmark, analyze, report on, and make recommendations for the improvement and growthof the IT infrastructure and IT systems.• Oversee provision of end-user services, including help desk and technical support services.• Work with stakeholders to define business and systems requirements for new technologyimplementations.• Direct research on potential technology solutions in support of procurement efforts.• Keep current with the latest technologies.• Manage financial aspects of the IT Department, including purchasing, budgeting, and budgetreview.• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.• Approve and oversee projects• Develop and implement all IT policies and procedures, including those for architecture,security, disaster recovery, standards, purchasing, and service provision.• Develop requests for proposal.• Negotiate and administer vendor, outsourcer, and consultant contracts and serviceagreements.• Practice asset management for IT hardware, software, and equipment.

• Monitoring/troubleshooting of WAN/LAN problems for Enterprise Network in 24x7environment.• Interfaced with Hardware/Software engineers to provide solutions to recurring issues• Provided onsite engineers with technical support for remote locations• Troubleshoot and resolve remote access problems.• Monitor and troubleshoot AIX, NT, and LINUX servers.• Provide training and document creation for level 1 support desk.• Monitored and supported payment processing network• Monitor and troubleshoot satellite networks.• Assist with resolution of network applications• Assist technicians with installation and configuration of network hardware• Initiated multiple technical projects that improved performance and business functionality.• Incident management.