Donald Wagner Email & Phone Number

Alpharetta, Georgia, United States

• Champion customer phone calls for various issues, such as lost shipments, determine correct replacement part, and expediting orders
• Coordinate with department leads and manufacturers to ensure clients receive satisfactory service and correct parts on time
• Serve as company’s point of contact to provide niche expertise on proprietary software needs through acquisition process by Prime Equipment Group
• Track and process customers’ purchase orders during company merger. Utilize customized version of Microsoft Navision to manage inventory and shipping
• Managed relationship with Foster Farms during one-year process of creating customized software to meet client’s needs. Partnered with internal and external stakeholders to drive development and implementation..

Fort Smith, Arkansas, United States

• Served as primary liaison to key client in poultry industry by collaborating with internal software engineers to provide customized reporting and software enhancements
• Documented training procedures to share with clients
• Traveled 80% of time to each customer’s location and analyzed systems to determine proper functioning and peak performance. Trained client’s staff members how to utilize and maintain systems
• Championed remote support of proprietary software to clients to repair software and hardware

• Developed role from ground-up by identifying inefficiencies and establishing standardized processes for upcoming projects
• Collaborated with Sales and Manufacturing departments on procedure updates, goals, and deadlines
• Oversaw organization’s largest project to date ($1M+ contract with another leading poultry company) by negotiating purchase price of systems, managing installation, and training for personnel
• Coordinated with subcontractors to gather details and materials for software execution process
• Presented data to MARS management in order to implement internal ticketing system to track issues. Initiated development by researching company to purchase service through, setup, and training personnel to use system

Fort Smith, Arkansas, United States

• Executed server-level support for various enterprise-level applications in company’s Data Center, including monitoring essential servers for Windows and Linux-based installations
• Tracked and managed escalated issues presented by nursing home staff and Tier 1 analysts
• Fielded incoming technical support requests via email and phone to ensure timely and effective resolution of end-user issues

Fort Smith, Arkansas, United States

• Interacted with customers to resolve outstanding issues and make daily collection calls
• Conducted account research and analysis, and maintained clients' recordkeeping
• Identified and executed necessary process adjustments

Fort Smith, Arkansas, United States

• Trained users in general and specific use of company equipment
• Troubleshot problems with SmartTx and MobileIron
• Assisted with inventory management
• Produced documentation for frequent issues
• Created support documentation for SmartTx Mobile App and MobileIron

Mena, Arkansas, United States

• Led team in installations and repairing audio-visual and computer equipment
• Operated and, when necessary, terminated coaxial, audio, and Cat 5 cables
• Imaged and backed up computers with Symantec Ghost
• Managed both daily and annual inventory
• Installed and fixed issues with Cisco VoIP phones

Mena, Arkansas, United States

Lowell, Arkansas, United States

Bachelor Of Science, Information Technology

Relevant Coursework: • Logic and Design (Python) • Network Fundamentals (Cisco) • Internetworking I (Cisco) • Intro to Programming (Java).

Associate Of General Studies

Electrical Apprenticeship