Donald Webb Email & Phone Number

Waltham, Massachusetts, United States

- Day to Day operational communication for Specialty Distribution and Specialty Pharmacy Partners and programs- Specialty Distribution/Specialty Pharmacy ordering oversight and inventory management from 3PL to channel partners- New programs build and bidding process for SD, SP or 3PL partner program enhancements and development- Geographic Atrophy franchise operational oversight including program management and sourcing and assessing distribution data to ensure compliance- Project management for new distribution strategies including setup and launch of programs for trading partners- KPI oversight for inventory, compliance, and shipping accuracy- Assist with maintaining state licensing requirements- Management of return goods process for channel partners- Oversight and management of Replacement Program- Assist with process for fair market value assessment for services delivered- Work closely with Value Access and Pricing (VAP) cross functional team and Finance to ensure appropriate distribution inputs and P&L and gross to net calculation- Cross functional issue resolution with channel partners for HUB, Chargebacks, Market Access, & Patient Services team- Assist with compendia Price listing updates- Oversight and reconciliation of SD or SP EDI data issues to maintain data integrity- Contract pricing update loading at 3PL and new customer approval and setup- New customer setup- Class of Trade management- Work with cross functional commercial partners to train new team members on distribution process and programs by brand- Assisting with updating distribution training as necessary

New Haven, Connecticut, United States

Lead a team of 12 Customer Operations Representatives by coordinating daily operations and establishing objectives that support department and company goals.Provide support to the Director of US Customer Operations in the day-to-day management of the US Customer Operations team.Supports strong professional relationships and collaboration with various field employees and other internal services through monthly or quarterly meetings and operational updates.Facilitate immediate resolution of shipping or logistics issues to ensure facilities receive shipments in a timely manner, including emergent situations (including after hours).Partner with Risk Evaluation and Mitigation Strategy team for REMS programs, internal/external audits and other various projects or process improvements.Support launch readiness initiatives that relate to US Customer Operations.Actively set ambitious goals, performance measures and annual goals for team members, and hold each person accountable for meeting these requirements.Meet routinely with each COR to provide ongoing review of performance and development in relation to objectives.Implement a coaching and objective approach, and actively seek to develop and improve the skills of team members.Support the profile and branding of regional and global customer operations in line with the customer-centric business objective.Promote a strong customer focus culture within the team and in line with Alexion's core business objectives.Manage the local team's monthly key performance indicators in accordance with regional manager guidelines and global customer operations service agreements.Facilitate department scheduling (on-call rotation, vacation requests, etc.) to ensure adequate coverage for all essential department functions.Meet regularly with leadership teams of Commercial Operations, Patient Services, REMS Team, Quality, and Distribution to resolve any issues that arise and collaborate on many initiatives.

New Haven, Ct

• US Patient Supply Group New Hire Training• Certified Lean Six Sigma Yellow Belt - improvement project• Member of the on-call team to offer 24/7 service for emergency situations• Provide tracking and invoice information to assigned distributors; resolve any collection issues, provide monthly statements, or as needed to my accounts• Work with Global Accounts Receivable to clear any outstanding items prior to weekly AR reports• Resolve any unauthorized chargebacks from trading partners taken as soon as possible to avoid negative revenue• Make sound decisions on acceptance or denial of returns, credits and rebills based on Alexion’s policies • Management of inquiries from customers, sales, marketing and other internal customers to ensure complete and timely resolution• Establish and maintain professional relationships with Oncology Specialty Pharmacies, Distributors, Physicians, Suppliers and Wholesalers• Form solid professional and collaborative relationships with Case Managers, various field personnel and other internal departments• Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product• Manage the coordination of information flow to and from our third party distribution center. This includes all shipment requests and shipment confirmation data being entered in SAP after the product ships

Hartford, Connecticut Area

• Created and taught physical education and health lessons for grades 5-8• Oversaw student athlete eligibility• Scheduled games with officials, athletic trainers, facility staff, transportation companies, and opposing teams• Ensured officials, athletic trainers, and transportation companies were paid appropriately through school administration• Ran game day operations such as setting up the gym, security, score keeping, signing in officials, greeting the opposing team, and reading the starting line-ups• Regularly attended league meetings with other athletic directors• Inventoried athletic equipment and uniforms

Branford, Ct

• Assisted students with special needs in life skills classes• Aided teachers to make sure their lessons ran smoothly• Coached the defense for the girls’ varsity hockey team and led player development

Milford, Ct

• Organized and operated the sports program for the summer camp (campers ages 5-11)• Ran all-camp activities (200+ campers), led morning and closing meetings, took attendance • Evaluated camp staff performance twice, each summer • State Head Teacher for after-school program

West Haven, Ct

• Facilitated basic life skills, speech, vocabulary, and math with students• Trained in safe holds for any unsafe student behavior• Started an exercise program for students with special needs

Keene, Nh

• Set-up sports, ensured all players were signed in• Supervised players, officials and scorekeepers• Continuously took part in official training

Orange, Ct

• Cashier• Assisted customers with movie recommendations• Handled customers complaints

Master Of Science (M.S.), Health Teacher Education

Bachelor Of Science (B.S.), Physical Education Teaching And Coaching