Develop lasting relationships with clients while helping them navigate complex financial decisions. Employ customer service skills, financial knowledge, and sales aptitude to provide personalized client care and drive client experience.Client Engagement and Education• Engage clients in the lobby to educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.• Meet with clients regularly, either in-person or virtually, to fulfill their account maintenance needs and help them adapt to new digital solutions.• Have deep conversations with clients to gain knowledge of their financial and life priorities.Transaction Processing• Accurately and efficiently process cash transactions for clients as needed.• Manage cash responsibilities and handle various types of transactions.Sales and Relationship Building• Connect clients to solutions that meet their financial goals.• Build and nurture strong relationships with clients to meet their financial needs.• Work towards reaching platform sales goals, including lending products such as credit cards and balance growth.• Identify solutions for new and existing clients based on their needs.Risk Management and Compliance• Execute the bank’s risk culture and strive for operational excellence.• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to applicable laws and regulations.Continuous Learning and Development• Stay up-to-date with Bank of America’s products, services, tools, and resources.• Maintain credibility by keeping informed on the latest digital tools and financial solutions.• Grow business knowledge and network by partnering with experts in small business, lending, and investments.Time and Traffic Management• Manage financial center traffic, appointments, and outbound calls effectively.• Efficiently manage time and capacity to meet client needs and achieve goals.

Was responsible for providing exceptional service to internal and external customers. Effectively executed all service transactions (deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (opening accounts, credit cards, etc.) referrals to deepen client relationships.• Provided strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex. ATM, Online, Mobile, etc.).• Subject matter expert and flexible in position based on branch coverage needs.• Continuously learned new and existing products through sales aids (features, benefits, fees, etc.) demonstrating a positive attitude and customer first culture.• Knowledgeable about clients’ accounts and business with the bank and use sound judgement with customers and transactions.• Used various marketing tools and digital technology to present product offers and financial solutions to existing and new clients.• Executed financial transactions in accordance with bank policies and procedures.• Listened carefully to clients and willingly assist with any questions or problems the clients have.• Created a warm, welcoming, and friendly environment for customers and employees by fostering teamwork to ensure a good overall customer service experience.• Showed initiative, empathy, and proactively prevent, and handle problems with clients.

Key contributor to store performance and team dynamic in a $6,000,000/year boutique. Hands-on and knowledgeable with Coach products. Employed methodical approach to organizing products with a keen eye for detail.• Executed Social Media Marketing • Greeted and assisted customers • Responsible for smooth running of the boutique.• Managed replenishment.• Administered deliveries, transfers, and online orders.• Supported store team with customer requests.

Managed a team, set goals, allocated resources, provided guidance, evaluated performance, and fostered a positive work environment. Was responsible for achieving organizational objectives and ensuring effective communication within the team.• Managed a team to achieve set goals.• Opened the store and registers at the store.• Scheduled store team for meal breaks.• Greeted, assisted, and checked out customers in the store.

Provided outstanding advice; built and maintained a loyal client base through performance and client recognition; provided outstanding leadership by going above and beyond what was expected. Worked as part of a team to meet individual, department, and store objectives.• Built and maintained a loyal priority client base by providing dependable advice; shared product knowledge; informed clients of upcoming events, and the arrival of new products. Employed social media marketing.* Welcomed suggestions from colleagues and clients, integrated them into company plans to promote corporate vision, and informed colleagues on new trends.* Used experience to guide others when required.* Made honest and ethical behavior a key trait.* Was ranked number one in the department for fiscal 2019, with Year-to-Date gross and net sales over$1,000,000.

Temporary Seasonal Opportunity. Supported “MyMacy’s” initiatives and drove sales in partnership with other managers through effective business planning and sales management. Responsible for the selling process, drove customer service through monitoring selling behaviors and coaching others on the same, and on product knowledge. Communicated store policies and procedures to other staff.• Supervised approximately 50 employees from different departments throughout the store.• Assigned and explained staff duties.• Provided leadership, assistance and support, by motivating staff to excel and create a successful collaborative work environment.• Increased sales goals by motivating, rewarding, and redirecting employees. Many employees were able to achieve 100% and above of their sales goals.

Ensured a consistently memorable shopping experience while generating revenue and positive operating profit for the brand. Demonstrated a strong floor presence within the department while upholding all of Macy's client service standards.• Achieved sales through results at the point of sale.• Provided all customers with customer service that is in accordance with Macy's standards.• Managed the in-store presentation of the brand and drove brand loyalty by maintaining the retail space.• Maintained product knowledge of the entire brand portfolio.• Motivated sales associates to ensure that individual and company sales goals are met.

Temporary seasonal opportunity in the Jewelry Department. Responsible for providing excellent customer service in the Jewelry and Watches department. Demonstrate product knowledge to customers. Create a shopping experience that will make the customer feel welcome and comfortable.• Proficient in the use of all POS systems including Search and Send.• Assisted customers in all aspects of service, qualify customer needs, and determine what is right for them by using the steps of “MAGIC.”• Maintained a professional attitude with sincerity and enthusiasm that demonstrates Macy's commitment to customers.• Offered and promoted benefits of extended plans to all customers.• Established high level of shortage awareness and effectiveness.• Ensured that all policies and procedures are implemented.

Brand Specialist responsible for outstanding customer service, meeting sales goals on a personal and departmental basis. Demonstrated superior product knowledge to customers and creating a friendly and welcoming shopping experience.• Developed a high level of product knowledge for the merchandise by reading vendor tags and pamphlets to communicate it to customers.• Achieved personal sales goals.• Maintained a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to customers.• Was aware of upcoming promotional events and sales.• Maintained good housekeeping standards and adhered to loss prevention, inventory control, and compliance procedures.

Integral part of bringing the magic of Macy's to life. Provided outstanding customer service, sales goals on a personal and departmental basis. Demonstrated superior product knowledge to customers.• Recognized numerous times for outstanding customer service.• Awarded numerous times for going above and beyond in sales goals by over 200 %.• Communicated effectively with customers, peers, and management.• Demonstrated excellent mathematical skills.• Displayed effective verbal and written skills.

Temporary seasonal opportunity. Drove sales for the department through effective business planning and sales management . Supervised daily selling activities and led selling team. Assisted in the selling process, drove customer service and taught product knowledge.• Supervised in setting up the department.• Maintained high customer readiness standards by delivering a clean, neat, and easy to shop store environment.• Created a positive and inclusive work environment.• Worked independently with minimal supervision and made sound decisions.• Ensured accuracy of promotional presentations. Communicated advertising and sales information to customers.

Provided administrative and customer service support to a Xerox’s client Hogan Lovells in Washington, D.C.• Handled client inquiries.• Responded to requests and complaints.• Assisted with promotional activities.

Served as a trusted source of information for my fellow Sailors as they advance in their careers onboard the USS Blue Ridge (LCC-19) in Yokosuka, Japan. The USS Blue Ridge (LCC-19) is the command ship of the United States Seventh Fleet whose mission is to sail around the Pacific making friends with foreign nations.• Provided counseling related to Navy occupations, opportunities for general education and job training, promotion, rights and benefits.• Interviewed personnel for assignment recommendations.• Assisted Enlisted Sailors and their families with problems or personal hardships.• Managed my duty station's Career Information Program.• Maintained and entered data into Enlisted Service Records.• Assisted with personnel transfers, separations and retirements.• Sailed to Russia, South Korea, Okinawa, and North Korea.* Was Honorably Discharged.

Worked with a wide range of companies in different industries.• Learned the duties of the positions.• Followed companies’rules and procedures.• Helped the staff successfully work through a busy season.• Was flexible and ready to meet the needs of the employer.• Was committed to the job.

Reviewed patent applications to determine if a patent should be granted for an invention.• Reviewed legal documents.• Helped file paperwork.• Searched for prior information about an invention.• Wrote legal office actions.• Ensured that patent applications conformed to the requirements.• Investigated applications to determine if an invention is described clearly and used appropriately.• Conducted manual searches of earlier publications to establish the novelty of an invention.

Worked closely with customers to determine their needs, answered their questions about products, and recommended the right solutions. Promptly resolved customer complaints and ensured maximum customer satisfaction.• Ensured high levels of customer satisfaction through excellent sales service.• Assessed customers’ needs and provided assistance and information on product features.• Welcomed customers to the store and answered their questions.• Followed and achieved department’s sales goals on a monthly, quarterly, and yearly basis.• “Went the extra mile” to drive sales.• Maintained a clean and presentable sales floor.• Actively sought out customers in store.• Remained knowledgeable on products offered and discussed available options.• Processed POS (point of sale) purchases.

Formerly Kinko’s- Was responsible for the planning, execution, and completion of a project. Was responsible for the entire project, including: • Identified the project's goals, objectives, and scope. Creating a project plan that outlines the tasks, timelines, and resources required.• Managed the project team, the resources assigned to the project, and the money.• Monitored progress and set deadlines.• Solved issues that arose and managed risks and issues.• Communicated with the project team and stakeholders. Kept stakeholders informed the entire way.• Evaluated project performance and ensured stakeholder satisfaction.

Front-line banking professional who interacted with customers, verifying information, processing deposits and withdrawals, and facilitating various financial transactions. Served as the initial point of contact for customers entering the bank.• Conducted dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc.)• Assessed customer needs and introduced new products and services (credit cards, saving bonds etc.)• Made sales referrals, suggested alternate channels and cross-sold products and services.• Went the “extra mile” to build trust, relationships, customer loyalty and satisfaction.• Complied with regulatory requirements.• Managed risk in every transaction and detected fraudulent transactions to prevent losses.• Resolved customers’ issues and provided relevant information.

The University of the West of Scotland’s Paisley Campus, formerly University of Paisley is located in the center of Paisley town and just a 10 minute train journey from Glasgow city center. Paisley is Scotland’s largest town and is one of Europe’s most exciting and dynamic cities.• Visited Glasgow, Scotland.• Visited University of Glasgow • Visited Perth, Scotland .• Visited Edinburgh, Scotland.• Visited University of Edinburgh.• Visited the birthplace of actor Sean Connery in Edinburgh, Scotland.

Warnborough College was founded in Oxford in 1973. Originally founded for visiting American students keen to experience the Oxford Socratic method of learning. Warnborough soon acquired an increasing number of international students. Prime Minister Margaret Thatcher sent her warmest wishes for a successful future.• Visited Oxford, England.• Visited London, England.• Visited Stratford-Upon-Avon which is the birthplace of William Shakespeare.• Visited Warwick Castle. Warwick Castle was built in 1068 by William the Conqueror on the banks of the River Avon.

Photography/Graphics Department• Took professional portfolio pictures of former NBA star Dikembe Mutombo while he was studying at Georgetown University.• Took and developed passport pictures of International Monetary Fund (IMF) staff and their families.• Filed passport pictures in alphabetical order.• Designed handbook for the 1990 IMF Annual Meetings.

Photography/Graphics Department• Took and developed passport pictures of International Monetary Fund (IMF) staff and their families.• Filed passport pictures in alphabetical order.• Designed handbook for the 1989 IMF Annual Meetings.