Conduct programs of compensation and benefits for large-scale Xerox clients, ensuring company compliance with federal and state laws and reporting requirements. Liaise between staff members and benefit carriers to resolve personal claim issues, complaints, and escalations. » Negotiate collective agreements on behalf of Xerox and its clients; mediate labor disputes and grievances» Challenge carrier's explanations and denials on all appeals to support staff members» Communicate directly with staff members, benefit carriers, and government agencies regarding coverage and benefit availability» Process death claims, billing, and COBRA administration» Draft QMSCO, subpoenas, and other government documentationCareer Highlights: » Advocated for Amgen staff members with all health and welfare carriers to ensure provision of claim appeals and benefits as stated in the SPD; resolved Amgen benefit issues and disputes between carriers, staff members and providers» Managed and administered COBRA along with continuation of coverage policies (severance packages), advocating for Amgen staff members losing coverage and benefits » Mediated disputes between Amgen staff members and social security and disability carriers to extend staff members' coverage through to Medicare before the Social Security Administration rendered disability decisions based on disability claims

Advised managers and employees on benefits and compensation practices and resources. Conducted extensive benefits administration training during annual enrollment. » Administered employee benefits plans, including insurance plans and retirements savings, and promoted additional benefits» Facilitated open enrollment, working with HR manager to ensure employee response accuracy for informed decision-making» Tracked employee eligibility, providing enrollment information and processing new enrollments on a monthly basis

Planned, directed, managed and coordinated compensation and benefits activities for 3K+ employees and 550 retirees. Administered the COBRA and Wellness Program; specialized in the administration of health and welfare plans, medical, dental, vision, family life insurance, disability, medical reimbursement, and flexible spending accounts. Reported directly to vice president.» Designed benefits policies to ensure current, competitive, and legally compliant benefits programs » Partnered with outside benefits administrators, vendors, IT, and payroll to facilitate benefits payments and plan changes» Spearheaded new hire and re-hire orientations and open enrollment training initiatives» Represented company at benefit conventions, public relations events, and employee hospital and home visitsCareer Highlights: » Hand-selected to partner with Flexben consultants during the research and bidding process for new life, LTD, and STD carrier to yield $750K in annual savings » Disbursed $500K in monthly BC/BS (TPA) payments for claims and administrative fees as Benefits Administrator; reconciled $400K in monthly employee payroll deduction and company contributions» Led efforts to freeze the defined benefit plan and calculations for existing/terminated vested employees, and communicated different benefit formulas for each employee; heavily researched old plan documents to provide the best benefit to employees» Administered pension plans valued at $200M; calculated pension payments averaging $7M per year for 4,400 recipients » Implemented a wellness program» Developed, organized, and promoted an on-site Mobil mammography program » Created processes for and conducted new hire enrollment» Educated staff on disability benefits and enrollment