Donald Bostic Email & Phone Number

United States

United States

• Assist the general public in filing applications for property tax exemptions and answer basic questions regarding the property tax exemption process.• Process property transfers, enter new owner names, addresses, and other pertinent data into the appropriate computer programs.• Complete and maintain assessment rolls that show the taxpayer of record, the unique parcel identifier, the legal description, the taxable status, the property class, the current assessed, SEV, and taxable values.• Sort and process daily mail. Responsible for tracking exemptions. Enter data for simple value changes, tracking and verifying that values correspond with calculations, decision rendered from the Board of Review, the City Assessor, or the Michigan Tax Tribunal.• Review exemption applications, update owner information, and other pertinent data into the appropriate computer programs.• Perform special projects and other duties as assigned.

United States

• Delivered near 100% accuracy by reviewing documents, loan stipulations, and application approvals to ensure compliance with company and partner’s policies to be properly funded.• Increased leads for sales by documenting findings/trends to provide to leaderships and sales consultants.• Worked internally with the sales floor to support/improve process and make aware of any process updates/regulations.

United States

• Maintained over a 98% accuracy rate by monitoring over 500 calls daily to verify compliance with FCC and company guidelines.• Increased team member quality scores 10% by fostering relationships with business partners and stakeholders through regular calibrations.• Allowed 90+% of new hires to pass their 90-day probationary period by providing direct feedback, best practices, mentorship, and development plans.• Reduced leader disputes 15% by owning and managing data relating to evaluation disputes which lead to greater alignment.

United States

• Performed 400+ daily inbound and outbound phone calls including contacting and transferring clients to appropriate parties in various industries while maintaining a polite and professional demeanor.• Routinely finished in top 10% of company in conversion by delivering presentations on new products and services to increase awareness among potential customers.• Regularly participated in product & client training, ensuring a high level of client satisfaction for all projects.• Received recognition for quality assurance metrics, culture, and overall conversion at the all-company level.

United States

Served as the primary contact between the contact center, internal dept and client / customer regarding the status of programs from developmental phase to launch. I was responsible for developing processes, procedures and scripts for all new programs; creating, generating and distributing daily, weekly and monthly client reports; maintaining program efficiency and adhering to established budgets; resolution of escalated issues; monitoring program procedures and providing continued improvements; collaborating with managers / supervisors to ensure programs were implemented in a manner, which met or exceeded program standards in quality, efficiency and budget; assisted in developing program measurable to maintain accurate documentation of existing programs; monitor programs to continuously improve processes and resolve outstanding issues; generating reports and ensuring the distribution of daily, weekly, and monthly reports to clients; attending start of estimate meetings and determining appropriate expenses and estimate pricing and launching new programs based on determined specifications and expectations.

United States

I was responsible for the overall direct, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. Including; all warehouse functions, including, but not limited to shipping, receiving and inventory control; maintaining warehouse inventory; establishing low water marks to ensure that material is replenished in a timely manner; pull inventory (pick lists) for order prep, staging; stage on to project pallets and create and Track RMA’s.

United States

I was responsible for motivating and inspiring the team to surpass their potential; improving the team and facilitating the communication among the members of team; exceeding and meeting departmental objectives, including conversion targets, and lead generation; creating a sense of ownership within the employees and resolving employee issues, if any; encouraging, supporting, and motivating actively one’s peer team; looking constantly for development as well as continuous improvement for the entire team; monitoring, organizing, and coaching the team on a day-to-day basis; communicating the company’s purpose, core values and vision to the employees; ensuring that the employees follow their schedules properly as designed; striving for new ways continually, to increase the opportunities of sales; handling escalated calls, complaints, questions, and queries as necessary; facilitating cross-functional communication within employees for improved working conditions; creating a conducive work environment for all the call center’s employees; carrying out team meetings and actively participating in the monthly and weekly meetings and documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

United States

* Transferred data from various sources into the new database* Updated databases or records with new information as it becomes available* Corrected and modify inaccurate files and records* Complied with security backups and regular checks to ensure data is saved and stored properly* Organized paper formats, paper backups, and material source files as needed

United States

* Collected letters and parcels.* Sorted incoming letters and parcels.* Sold stamps and other postal products.* Got customer signatures for registered, certified, and insured mail.* Operated various types of postal equipment.* Distributed incoming mail from postal trucks.* Trained and mentored new hires