Donald Brigham Mba Email & Phone Number

Dallas / Forth Worth Area

✭ Successful Operations Director / Operations Manager. Strong track record of driving real operational / business unit performance improvement – resulting in bankable (check cashing) bottom line results! ✭ Proven leader of people, large workforces, projects, and technological resources. Strategic thinker and innovative problem solver. Strong understanding of business imperatives. ✭ I am a tenacious user of data providing analytical rigor to decision making. I have strong SAS programming expertise that allows ad hoc measurement and analysis of large and complicated data.

Dallas/Fort Worth Area

✭ Reporting to the VP, Operations Planning, Performance & Environmental led the 180 employee Crew Schedule Operations Call Center. Managed the 24/7 real-time and off-schedule operation for all crewmember flight schedules of approximately 7,700 active pilots and 15,000 active flight attendants. ✭ Managed the cost benefit trade-offs between schedule efficiency and on–time dependability and customer service relative to available resources. Ensured compliance with Federal Regulations, Labor Contracts, Company policies and coverage constraints. Authority for charters, extra sections, ad hoc hotel requirements and crewmember pay and compensation of more than $2 billion/yr. *Call Center Management *Analytical support for contract and procedural change. Participated in Labor contract negotiations*Oversaw the implementation of the new FAR117 flight time, duty time and rest time work rules *Managed relocation of the entire Crew Schedule department to a new facility *Performance Analysis & Analytics*Developed innovative approaches to performance improvement, identifying poor performing pairings and flights, quantifying probability distribution of crew flight time performance, creating a real-time dashboard of crew coverage*Oversaw lost time and activity record changes*Business Process Improvement*Developed quantitative methodology for establishing reserve availability*Communicated coverage capabilities and issues with Chief pilots, Flight and Flight Service base administration *Created and implemented new search tools that assisted schedulers in identifying qualified assignment solutions under leaner manning *Embraced dignity task force to enhance relationship between workgroups Flight Service, Flight attendants, Crew Planning and Crew Schedule*Coordinated with Employee Relations, Personnel, Finance, Legal departments, unions, crewmember and employees to maintain the operation -- including preparation of responses to NLRB requests, and FAA audits

✭ Responsible for the planning, budgeting and efficiency of American’s Pilot (7,700+) and Flight Attendant (15,000+) crewmembers. Established pilot and flight attendant staffing requirements, headcounts, manpower planning processes and resource allocation at all levels -- system, base, seat, equipment, division, qualifications, daily, weekly, monthly, annually.✭ Defined and established AA’s pilot and flight attendant work schedules, reserve staffing levels, bidline utilization, allocation of vacations, sick time plans, training requirements, PTO. Managed all pilot and flight attendant staffing requirements, including vacancies, furloughs, progressions and base transfers. Responsible for all tactical and strategic planning related to availability and utilization of crew resources.*Managed crew manpower planning processes, including hiring and furloughing, for introduction/retirement of the following fleets at AA: B777, MD11, DC10, A300, B757, B737, B727, F100, R80, R90, B717 *Introduced automation, iteration and other programmatic changes that improved the accuracy of plans, and forecast procedures, reducing training cycles, minimizing non-productive hours, and improving efficiency*Managed the integration of acquired airlines and assets (TWA, Reno) into AA system*Directed the development of IT resources to support the crew planning process

Defined and established minimal acceptable performance standards for all airports and functional areas. Measured, tracked and analyzed actual operational performance vs plan. Responsible for analyzing and reporting American’s operational dependability and performance, including preparation of the weekly briefing to the Chairman. Led AA’s DOT dependability reporting. Developed AA’s spare aircraft plan. Provided dependability reporting for Canadian Airlines.

Responsible for the measurement and evaluation of AA’s Pilot and Flight Attendant operational and financial performance. Significantly enhanced the Company’s analytical and performance evaluation capabilities by establishing SAS programming against large hierarchical crew databases. Provided analytical support to the Company in negotiations with the Pilot and Flight Attendant unions.

Analysis and interpretation of AA and OA performance and opportunities, including route structures, traffic and revenue trends, market share, competitive actions. Production of traffic briefing for Chairman. Designed and programmed traffic analysis reporting system for AA and American Eagle. Designed and programmed market share and share gap system based on consolidated passenger booking data.

Market analysis of traffic, revenue and profitability by market / entity. Produced 1986 – 1989 Operating plans. Ad hoc analysis of AA schedule – base case vs alternatives. Responsible for the design and execution of the first 5-year schedule plan for American Eagle regional affiliates. Developed first comprehensive evaluation of industry performance following deregulation for the Chairman.

Master Of Business Administration (M.B.A.), Business Administration, Operations, Management And Marketing

Bachelor'S Degree, American History