Donald Brooks Jr, Mba Email & Phone Number

Humble, Tx, Us

Houston, Texas, United States

Claims resolved including flood, fire, water/sewer backup, hail, wind and other types of damage up to loss level. Providing damage assessments, repair estimates, and client relationship management for a wide range of insurance companies, including State Farm, Allstate, and other insurers. Consistently provides exemplary customer service through customer-centric, empathic service strategies that focus on helping clients. Resolve damage as quickly as possible, and standardizes repair… Show more Claims resolved including flood, fire, water/sewer backup, hail, wind and other types of damage up to loss level. Providing damage assessments, repair estimates, and client relationship management for a wide range of insurance companies, including State Farm, Allstate, and other insurers. Consistently provides exemplary customer service through customer-centric, empathic service strategies that focus on helping clients. Resolve damage as quickly as possible, and standardizes repair costs by leveraging a comprehensive understanding of automotive damage. Show less

Houston, Texas Area

Drive constant improvements in the enforcement of Health and Safety requirements, diligently following policies and processes while acting as an example to 60+ employees for proper behavior. Overhauled approaches to monitor all transportation operations, including quality controls, to ensure transportation services met needs and other regulatory requirements; drive the best possible use of an $300K annual budget.Optimize dispatching, routing, and tracking activities which have driven… Show more Drive constant improvements in the enforcement of Health and Safety requirements, diligently following policies and processes while acting as an example to 60+ employees for proper behavior. Overhauled approaches to monitor all transportation operations, including quality controls, to ensure transportation services met needs and other regulatory requirements; drive the best possible use of an $300K annual budget.Optimize dispatching, routing, and tracking activities which have driven cost savings of up to $60K. Show less

Houston, Texas Area

Organized large volume of shipments according to regulations/laws and maintained clear lines of communication to inform all departments on expected arrival dates while operating under strict deadlines and heavy workload. Evaluated documentation and guaranteed quality, on-time delivery. Determined cost-effective transportation tactics and strategies which increased profits by $80K annually. Sought as a subject matter expert with software platforms like Qualcomm, SAP, and Smartlogix… Show more Organized large volume of shipments according to regulations/laws and maintained clear lines of communication to inform all departments on expected arrival dates while operating under strict deadlines and heavy workload. Evaluated documentation and guaranteed quality, on-time delivery. Determined cost-effective transportation tactics and strategies which increased profits by $80K annually. Sought as a subject matter expert with software platforms like Qualcomm, SAP, and Smartlogix. Improved methods to monitor workers handling traffic and scheduling shipments, resulting in greater organizational coordination and a drastic reduction in crosstalk. Show less

Houston, Texas Area

 Upheld the highest standards of professionalism and integrity in handling probationers and parolees; conducted pre-sentence and pre-parole investigations to exacting standards.  Prepared and maintained investigative reports, records, and summary documentation which enabled swift decision making and efficient filing for an organization involving extensive reporting.  Originated tailored plans in collaboration with supervisor, and reported any unusual conditions or questionable data;… Show more  Upheld the highest standards of professionalism and integrity in handling probationers and parolees; conducted pre-sentence and pre-parole investigations to exacting standards.  Prepared and maintained investigative reports, records, and summary documentation which enabled swift decision making and efficient filing for an organization involving extensive reporting.  Originated tailored plans in collaboration with supervisor, and reported any unusual conditions or questionable data; supported improvement projects which led to a significant reduction in related issues. Show less

Houston, Texas Area

 Conducted interviews and explained programs utilizing excellent interpersonal skills and understanding of services offered; understood financial eligibility for social service programs and delivered well-received guidance.  Processed many different client benefit changes and conducted reviews to verify program eligibility, and collaborated with 50 other advisors to build new standard operating procedures. Provided superb assistance with problem and complaint resolution, verification… Show more  Conducted interviews and explained programs utilizing excellent interpersonal skills and understanding of services offered; understood financial eligibility for social service programs and delivered well-received guidance.  Processed many different client benefit changes and conducted reviews to verify program eligibility, and collaborated with 50 other advisors to build new standard operating procedures. Provided superb assistance with problem and complaint resolution, verification of information, and consultation, overcoming challenges through diligence and dedication within a high-stress workplace. Show less

Houston, Texas Area

Delivered critical support to senior management in investigation and resolution of significant problems, substantially improving operational efficiency for up to 150 employees and a district with 10K students. Guaranteed impeccable usage of maintenance budgets at multiple branch locations, researching usage patterns and providing sourcing and logistics recommendations to save 50% of total budget yearly. Spearheaded IT installation, training, and management of 24/7 video software for… Show more Delivered critical support to senior management in investigation and resolution of significant problems, substantially improving operational efficiency for up to 150 employees and a district with 10K students. Guaranteed impeccable usage of maintenance budgets at multiple branch locations, researching usage patterns and providing sourcing and logistics recommendations to save 50% of total budget yearly. Spearheaded IT installation, training, and management of 24/7 video software for computers and vehicle security cameras, acting as the primary liaison with external consultants to build out security policies and practices.Rose above lofty expectations in governing 300+ employees in the transportation department while ensuring operational efficiency, resulting in an 96% upturn in customer service ratings and commendations from leadership. Show less

Master Of Business Administration - Mba, Business Administration And Management, General, 3.0

Bachelor Of Science - Bs, Business (Public Administration), 3.0