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Donald Chesnut, Ms Email & Phone Number
Chief Design Officer
at
Candescent
1 work email found
@gm.com
4 phones found area 646, 212, and 740
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Who is Donald Chesnut, Ms? Overview
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Quick answer
Donald Chesnut, Ms is listed as Chief Design Officer at Candescent, based in New York, United States. AeroLeads shows a work email signal at gm.com, phone signal with area code 646, 212, 740, and a matched LinkedIn profile for Donald Chesnut, Ms.
Donald Chesnut, Ms previously worked as Strategic Advisor at Digitally Human and Chief Experience Officer at General Motors. Donald Chesnut, Ms holds Stanford Executive Program, Transformational Leadership from Stanford University Graduate School Of Business.
Company email context
Email format at Candescent
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*@gm.com
68% confidence
AeroLeads found 1 current-domain work email signal for Donald Chesnut, Ms. Compare company email patterns before reaching out.
Profile bio
About Donald Chesnut, Ms
I am an accomplished Customer Experience (CX), Digital Product and Design leader who excels at driving profitable growth and elevating brands through development of customer-centric and cutting-edge strategies, products, and solutions. My deep global experience in CX and Digital Transformation, Customer Success, and Product Design across a range of industries uniquely positions me for complex assignments. I am known for culture-focused, compassionate leadership style that significantly increases employee engagement, performance excellence, and collaborative teams.CAREER HIGHLIGHTSDigital Transformation.I lead experience-centric digital transformation in brand and marketing strategy, e-commerce, and retail experiences. At GM, I led $100M digital transformation of platforms supporting all customer interactions, such as mobile, contact center, advisor platforms, and CDM. Customer Experience (CX).I create CX strategies driving NPS, loyalty metrics, revenue growth, and reduced costs to serve. I was the First Chief Experience Officer (CXO) at General Motors. I defined vision and strategy for GM’s customer experience, executing across UX Design, mobile products, contact center operations, AI-powered Voice of Customer (VOC) platform.Design Expert.I elevate quality of brand and product design. I designed successful digital products (web, mobile, and in-venue products) for Wall Street Journal, Target, Disney Parks and Resorts, and US Bank. At Publicis.Sapient, I oversaw product design team in development of AI-based platform transforming workforce, business, and brands. Leadership and DEI.I am a can-do empathetic leader with strong mentorship, collaboration, and communication skills who thrives within large matrixed organizations. At GM, I revamped and rationalized 200-person in-house Product Design and Creative team, and external agencies effectively ensuring DEI, employee engagement, and strong corporate culture.
Listed skills include User Experience, Digital Strategy, E Commerce, Digital Marketing, and 25 others.
Current workplace
Donald Chesnut, Ms's current company
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7 roles · 30 years
Donald Chesnut, Ms work experience
A career timeline built from the work history available for this profile.
Strategic Advisor
CurrentIndependent advisor, backed by Chameleon Collective, helping startups at all stages and established companies grow profit and define product value propositions through customer-growth strategies, AI-enablement, innovative product design, and customer journey transformation. Engagement models include fractional leadership, projects, and interim.
Sep 2024 - Present
Chief Experience Officer
Led customer experience transformation of GM’s business globally toward EV and software-defined future and drove ~10-pt increase in NPS, promoting step-change improvements in Mobile and Customer Success.• Led $100M digital transformation program of CX-enabling platforms (cloud-based CRM, CDM, contact center platform, mobile architecture, and customer profile and identity management).• Drove evolution of four brand mobile apps (Chevy, Cadillac, GMC, Buick), ranked #1 and #2 in categories.• Transformed customer care and contact center operation (4+k advisors, including OnStar) into digital-first Customer Success organization, migrating customer and dealer interactions to digital and AI-powered solutions, reducing costs by $200M+ in two years.
2021 - 2024
~3 yrs
Chief Experience Officer, Executive Vice President
Led global team to design and deliver best product and brand experience in payments by focusing on improving and increasing business impact through CX, UX Design, and Design Thinking.• Developed and executed strategy resulting in significant increase of revenues and accounts with digital leaders, including Citibank (Mastercard’s largest strategic partner) and Google, incorporating cutting-edge planning in consumer experience innovation.• Created new payment products such as Click2Pay (cross-network e-commerce payment wallet) based on agile human-centric best practices.• Defined and launched global Customer Proximity program, advancing company culture toward customer-centricity, involving all global employees.
2019 - 2021
~2 yrs
Global Chief Experience Officer, Executive Vice President
Led Customer Experience and Design practice globally, transforming businesses and marketing for digital age. Member of global leadership team, reporting directly to CEO.• Led and set vision for global CX, Design, and Experience Innovation practices: 1,400 people globally, including 300-person India design studio. • Oversaw product design team in development of AI-based platform “Marcel,” transforming how Publicis Groupe’s 80K workforce managed client relationships and brands.
2017 - 2019
~2 yrs
Global Chief Creative Officer, Sapientrazorfish
Led client-focused Marketing, Design, and Creative Technology teams worldwide, and Sapient brands (Second Story, Campfire), promoting innovation and creative excellence, cultivating talent development, and helping clients transform businesses via customer-centric strategies and digital-centric marketing.
2015 - 2017
~2 yrs
Chief Experience Officer, Sapient
Spearheaded global Experience Design practice, enabling Sapient positioning as world leader in Experience Design.ADDITIONAL EXPERIENCESAPIENT - VP, Global Lead, Experience Design STUDIO ARCHETYPE - Group DirectorAMERICAN EXPRESS - Senior Manager, Interactive ServicesSIEGEL+GALE - Director, Interactive Media
1997 - 2015
~18 yrs
3 education records
Donald Chesnut, Ms education
Stanford Executive Program, Transformational Leadership
Stanford University Graduate School Of Business
Master Of Science - Ms, Interactive Telecommunications
New York University
Bachelor Of Arts - Ba, Computer Science / Dramatic Literature
New York University
FAQ
Frequently asked questions about Donald Chesnut, Ms
Quick answers generated from the profile data available on this page.
What company does Donald Chesnut, Ms work for?
Donald Chesnut, Ms works for Candescent.
What is Donald Chesnut, Ms's role at Candescent?
Donald Chesnut, Ms is listed as Chief Design Officer at Candescent.
What is Donald Chesnut, Ms's email address?
AeroLeads has found 1 work email signal at @gm.com for Donald Chesnut, Ms at Candescent.
What is Donald Chesnut, Ms's phone number?
AeroLeads has found 4 phone signal(s) with area code 646, 212, 740 for Donald Chesnut, Ms at Candescent.
Where is Donald Chesnut, Ms based?
Donald Chesnut, Ms is based in New York, United States while working with Candescent.
What companies has Donald Chesnut, Ms worked for?
Donald Chesnut, Ms has worked for Candescent, Digitally Human, General Motors, Mastercard, and Publicis Sapient.
How can I contact Donald Chesnut, Ms?
You can use AeroLeads to view verified contact signals for Donald Chesnut, Ms at Candescent, including work email, phone, and LinkedIn data when available.
What schools did Donald Chesnut, Ms attend?
Donald Chesnut, Ms holds Stanford Executive Program, Transformational Leadership from Stanford University Graduate School Of Business.
What skills is Donald Chesnut, Ms known for?
Donald Chesnut, Ms is listed with skills including User Experience, Digital Strategy, E Commerce, Digital Marketing, Experience Design, Strategy, User Interface Design, and Mobile Devices.
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