I am an accomplished Customer Experience (CX), Digital Product and Design leader who excels at driving profitable growth and elevating brands through development of customer-centric and cutting-edge strategies, products, and solutions. My deep global experience in CX and Digital Transformation, Customer Success, and Product Design across a range of industries uniquely positions me for complex assignments. I am known for culture-focused, compassionate leadership style that significantly increases employee engagement, performance excellence, and collaborative teams.CAREER HIGHLIGHTSDigital Transformation.I lead experience-centric digital transformation in brand and marketing strategy, e-commerce, and retail experiences. At GM, I led $100M digital transformation of platforms supporting all customer interactions, such as mobile, contact center, advisor platforms, and CDM. Customer Experience (CX).I create CX strategies driving NPS, loyalty metrics, revenue growth, and reduced costs to serve. I was the First Chief Experience Officer (CXO) at General Motors. I defined vision and strategy for GM’s customer experience, executing across UX Design, mobile products, contact center operations, AI-powered Voice of Customer (VOC) platform.Design Expert.I elevate quality of brand and product design. I designed successful digital products (web, mobile, and in-venue products) for Wall Street Journal, Target, Disney Parks and Resorts, and US Bank. At Publicis.Sapient, I oversaw product design team in development of AI-based platform transforming workforce, business, and brands. Leadership and DEI.I am a can-do empathetic leader with strong mentorship, collaboration, and communication skills who thrives within large matrixed organizations. At GM, I revamped and rationalized 200-person in-house Product Design and Creative team, and external agencies effectively ensuring DEI, employee engagement, and strong corporate culture.