Business Improvement Consultants

Field TechnicianJohn R. Wald Co., Oct 2022 - Mar 2024I was employed as a certified expert on quality, safety, and operations. I have a role as a dedicated government-contracted subject matter expert in the field, a UTAL-certified technician, and a Site operational supervisor in charge of the proper operations and direction for department leaders and operators in line operation. I applied my knowledge of quality assurance and control training and certification in the industrial license plate printing and blanking lines across the country for private government contractors and the state-operated prison systems in the systems, processes, and validation of quality control standards in operational manufacturing and rehabilitating the incarcerated. I was responsible for training the trainers and providing accurate, tailored operational programs that meet each prison's security and operational requirements for meeting production goals. Building long-lasting trust allowed me to drive continuous and ongoing daily improvement of all the site operators, managers, and other support staff. I succeeded in operations and standards skill assessments and ongoing target focus training for all operations staff at over 40 sites to grow their mastery and be competent in the skills and procedures they needed to follow, verify, and apply root cause best practices in place in the installation, troubleshooting, and maintenance of various equipment.This role demanded keen attention to detail and a steadfast commitment to maintaining the highest quality, safety, and operational efficiency standards to comply with regulatory agencies, site policies, and within the requirements for the states contracts for the quality of finished license plates manufactured. I worked directly with the Department of Motor Vehicles, reporting and ordering systems with local and statewide DMV locations nationwide to accurately provide license plates that exceeded client and governmental standards.

Operational Manager with extensive experience in LEAN manufacturing and a strong track record of success in managing high-volume production lines. I am skilled in defect handling, creating Standard Operating Procedures (SOPs), and ensuring compliance with FDA, EPA, OSHA, and federal, state, and local regulations.Well-versed in utilizing technology, including SAP, Proficy, and Plant Application, to drive efficiency and maintain high-quality output. A certified Quality Trainer and Standard Creator who has led quality audits and provided training to employees and new hires in safety, quality, and production.Highly experienced in Downtime Management and Root Cause Analysis, using Fishbone Diagrams and DMS systems to drive out defects and increase production run ratios. Certified Web Guidance Systems Trainer and a safety, quality, and operations leader with certifications as a Line Quality Functional Leader and Line Safety Functional Leader.I am skilled in using the Microsoft enterprise suite to develop training portals and provide hands-on machine training. A plant-certified emergency responder with extensive experience in confined space rescue, firefighting, and CPR/AED. Also certified in SCBA for medical, chemical, and fire recovery and am committed to ensuring a safe and efficient working environment for all employees.

Tier 2 Mac advisers are responsible for handling technical support questions tier 1 advisers and then taking transfers and ownership commitments for Apple Customer and their partners . I support Apple products and software for iPhone, iPad, Apple Watch, Macs and Apple software on Windows computers. Worked directly with Apple software engineers to resolve issues that required capturing computer log files. Worked as a Mentor for new hires in all 4 sections where I passed Apple internal require device and systems programs for IOS software and hardware diagnostics and utilization for iPhones, iPads, iPod, Apple WatchApple iCloud (cloud based data security and data syncing between iPhones, iPads, iPod, Apple Watch, iMac, Macbooks, Mac Mini, Macbook Pro and Macbook Air)MacOs software and hardware diagnostics and utilization for iMac, Macbooks, Mac Mini, Macbook Pro and Macbook Air

Hired to Axiom to support their Rustomleum contract as a Warehouse Facilities Utility Personnel Warehouse Facilities Utility Personnel duties include the following Work directly with the plant manager with ongoing warehouse improvement projects. such as building walls, hallways, install doorsFacility wide forklift battery maintenance Plant-wide Pallet reclamation Product Picker and bulk items puller Hazardous Materials cleanup, removal, and storage. I was the first-ever temporary employee to get the Associate of the Quarter for my work in my suggestions and implementation from internal processes and labor savings efforts as well as the mitigation of plant-wide waste. OSHA Certifications held for Rustoleum Hazardous Material Handling Hazardous Material Cleanup Hazardous Material Disposal Certification Powered industrial trucks for Gas-powered, battery-powered in Sit down forklift, Standup Forklift, Scissor Lift, and Stand on Pallet trucks Industrial trucks Batteries and battery charging.Charging stations Maintenance

My Duties as IT Services Director included the direct maintenance and management of all company the Mac and Windows platforms. I also provided project management of the company’s server installation and networked all machines and peripheral devices. As IT Director I was responsible for timely troubleshooting and repairs on IT on site. My Duties as the Director of Online Marketing include the following• Brand development, website traffic growth, product development• Strategic Consulting, including business plan & sales strategy development.• Train sales staff on the proper SEO and Social media posting techniques to engage our demographics in all online public arenas• Analyze each advertising method for ROI and make changes to those programs by tracking the effectiveness and increase or decrease in sales revenues.

I ran a website development and marketing company whereby I both developed CMS websites for use in customer acquisition and product sales online and connected with POS (point of sales systems). I developed new websites with Joomla and Wordpress along with Open Cart and Zencart. I also provided customers with photography and videography services to share on social media. I provided email support and hosted those sites to keep the security updates and the websites backed up.

• Sales Leadership: Achieved consistently exceeding sales goals as a top-performing store manager, achieving overall store success and meeting KPIs by managing employees in a role-driven matrix responsible for driving revenue and customer satisfaction.• Customer Service Excellence: Provided expert advice and customer training on camera models and photography techniques, fostering strong customer relationships and loyalty.• Technical Proficiency: Developed and color-corrected 35mm film using Fuji Frontier machines, demonstrating technical expertise in image processing.• Operational Management: Managed inventory control, night audits, and bank deposits and ensured smooth store operations.• Team Development: Successfully trained and mentored new employees, fostering a positive and productive work environment.