Don Cornelius Email and Phone Number

As a woman-owned and family run business based in Solon, Ohio, we pride ourselves on our involvement in the lawn care and landscaping industry as a business with a commitment to provide the best in work quality and customer satisfaction with a no questions asked quality guarantee. We perform all of our work with the same attention to detail that we would our own home. Founded with a passion for outdoor excellence and a commitment to customer satisfaction, A Cut Above Lawn Care and Landscaping embodies the spirit of excellence. Our team brings a unique perspective to every project, combining creativity, professionalism, and a personal touch to deliver unparalleled results.

Self employed consultant specializing in all facets of the ARM industry.

National Recovery Solutions, LLC is an (EDWOSB), nationally licensed, fully compliant ARM & BPO contact center solution provider. NRS specializes in providing solutions and strategies to support contact center and customer care solutions as well as revenue recovery efforts for our partners Our focus is on the recovery of higher education, government, and consumer debt.Currently, we are a multiple sub-contractor on the debt collection services contract for the USDOE. The US Small Business Administration (SBA) has recognized National Recovery Solutions, as an Economically Disadvantaged Women-Owned Small Business (EDWOSB). This certification has allowed NRS access to opportunities with large corporations and agencies. As an EDWOSB, we show our commitment to working in diverse markets and furthering economic growth in our local community. NRS has experience working on all aspects of the ED contract. We have a thorough understanding of all processes and compliance needed to be successful.We consistently outperform our competition while maintaining the highest level of professionalism, integrity, and compliance. Our team of highly trained managers and collection specialists consistently produces superior, compliant results for all of our client partnerships. Why? First, our employee retention, our dedicated staff wants to work for our growing and reputable company. Secondly, our adherence to compliance, laws, and comprehensive collection training process. We require our staff to be fully compliant at all times. Thirdly, we invest in the best state-of-the-art technology available in the marketplace, providing our employees every opportunity to be successful and sustain high levels of compliant performance for our collection partners.

I oversee and manage all day to day operational functions of the organization to include SOP's, staffing, Business development, facilities and performance. Full operational responsibility and accountability for the day to day success of the organization. Responsible for the scalable and sustainable growth of the company from both a staffing and new logo acquisition perspective.

Here I sold Business VOIP phones, dialer and a TCPA compliant calling platform. I was able to positively impact the organization by breaking into new verticals, effectively using my network to help find and close new business for the organization.

I oversaw effective closure of deals and secured $350k+ in annual recurring revenue in 2019, starting from $0 in pipeline by delivering new logo acquisitions, while developing Pipeline to $600k+ as of March 2020. I improve business practices and enhanced operational efficiency/effectiveness, while recommending SAAS products to clients. I provide proactive support to clients, comprising of Fortune 50 and Fortune 100 companies, while ensuring client success by leveraging technologies. I cultivate strategic relationships with complimentary vendors to drive strategic, cohesive operations.Some of the achievements are: Enabled achievement of full business potential by securing leads, facilitating key decision makers, increasing product awareness, creating sales strategy and persuasive sales collateral, and overseeing full sales cycle.  Steered and led Kenekt product offering from concept to implementation in Third Party Collections market by devising and deploying strategic plans. Improved client experience by devising/recommending powerful business intelligence/workflow solutions

I uncovered and mitigated potential risks, and cultivated relationship with customers to streamline business operations. I delivered proactive support to businesses to meet and exceed set objectives/targets. I identified and secured growth opportunity for new business, while increasing client base and optimizing revenue. I established and strengthened relationships with customers’, while developing products to achieve individual business objectives.Some of the achievements are: Optimized product usage by proposing tier based pricing and supporting client and employing pricing incentives.  Increased client satisfaction and retention rates by providing exceptional clients services in Northeast, mid-Atlantic great lakes and Midwest regions of the US.  Confirmed business development by overseeing and closing business in a collaborative manner.  Achieved Double-digit plan percentage growth every period by developing and deploying strategic plans. Steered effective closure of $1M in new incremental revenue in 2016, while achieving #1 in vertical. Ensured growth to existing Department of Education client and enhanced revenue from $2K per month revenue to $20K+ per month revenue by utilizing relationship and consultative selling approach.

I managed a diverse range of operations, including managing 270 managers, supervisors and collection agents to ensure continuous performance improvement. I optimized client experience by supporting 38 clients across different projects and attained monthly goal objectives. I updated processes by updating workflow and consolidating redundant processes. Key achievements, I attained during this role: Augmented Net unit yield from $0.49 to $0.69 and maintained at $0.77, while ensuring profitable acquisition.  Transformed organization from a monthly cash flow deficit to cash flow positive by devising strategic reforms.  Enhanced competitive standings and batch level liquidation of products by trimming top-heavy collection team to affect unit yield.  Reduced average NSF rate from 7.34% to 6.43% in 2012 and to 5.67% in 2013, compared to an average NSF rate of 10.18% over the previous 3 years by devising strategic plans.

Responsible for building this organization from concept to production. Addressed operations, software, licensing and bonding, technology, and compliance planning. Developed and implemented training programs on professional telephone collection techniques as well as FDCPA and HIPAA. • Searched selected and oversaw implementation of Titanium Ore collection software platform.• Ramped up hiring to 117 fully trained and compliant representatives across both divisions.• Implemented enterprise wide blended dialing platform.• Hit and exceeded financial projections on each initiative every month in existence.• Spearheaded nationwide collection agency licensing efforts.

Start up debt purchaser in the PDL vertical and parent company to Portfolio Recovery Group, a third party collection agency. I handled portfolio valuation, purchasing and selling. Riverview was sold along with the subsidiary in May of 2011.

Portfolio Recovery Group is a third party debt collection agency that I founded with one partner in July of 2009. In my position as Managing Partner I was responsible for building the entity from the ground up. This consisted of the design and implementation of all inner workings of the company from corporate structure to systems networking and telephony. I was responsible for the day to day corporate operations of the entity as it grew and became more successful. In two years this company has gone from a 2 man operation to a highly effective third party agency currently employing 60 collectors and 3 collection managers and 3 support staff. I was responsible for all operational duties up until its profitable sale on May 1, 2011.

Oversaw all facets of daily operation and performance of a collection team servicing two of the largest Bankcard clients in the world.. • Inherited sub-par performing team in danger of losing market share and turned it into top tier performing team achieving and maintaining #1 or #2 rankings across all product lines.• Took division from $100,000 per month loss to profitable by bringing monthly revenue from 500,000 per month to $850,000 per month without adding FTE.• Effected 75% decrease in FDCPA related complaints.

Developed start up agency from the ground up. Brought company to fruition handling all operational, technology and business development related activities. Company hit profitability in less than 6 months.

Analyze collection performance, strategize on ways to improve our standing competitively and implement said strategies while keeping a keen eye on performance indicators to make changes as needed. Oversee 30 direct reports and manage the day to day activities of the Collections Team. Formulate collection policies and procedures and monitor implementation of the same. Hire, motivate and train subordinates; Evaluate and appraise performance of Team members and provide counseling. Prepare monthly target statistics and prepare Team reports for Senior Management

Lead and manage the day to day activities of a top performing collateral recovery group. Motivate and train subordinates; Evaluate and appraise performance of Team members and provide counseling. Ensure monthly collateral recovery goals were met. Prepare monthly target statistics and prepare Team reports for Senior Management

Prevent losses; Making re-payment arrangements; Re-schedule repayments; Calculate & quote Loan pay-offs; Prevent loan default and cure 90 plus day delinquency; Approve accounts routed for repossession.