Donald Cox Email & Phone Number

• LTE TECHNOLOGY
• Oversaw quality of National conversion from LTE ALU equipment to LTE Nokia Airscale hardware integrations, issued support requests for immediate remediation for initial 6 months of major project.
• Monitored FFA (First Field Application) for new feature functionality or fix rollouts for LTE technology for AT&T Wireless.
• Identified performance trends and degradations with each new software / hardware upgrade and worked closely with development teams to investigate.
• Provided development with equation breakdown and high runners for all issues identified.
• Provided readouts both internal and customer external on network performance after all changes.

• UMTS TECHNOLOGY
• Confirmed KPI contractual agreements were met for National network performance monitoring for Cingular Wireless / AT&T Wireless as UMTS technology rolled out.
• Worked very closely with AT&T Wireless West Region markets to identify issues and work through closure.
• Provided weekly performance readouts to customer regarding all main dashboard KPI’s.
• Liaised with development to identify, summarize and provide high runners for all issues showing as degraded.
• Maintained and provided RAN licensing support for all AT&T Wireless’s LAB and Commercial SAMs. On loan for 8 months to RF Optimization Group to deploy and optimize Las Vegas Network (2006)

• TDMA TechnologySingle point of contact for all customer impacting performance issues.Lucent dedicated support expanded beyond South Florida market to include Cingular Wireless markets Boston, Connecticut, Philadelphia.
• Provided leadership in optimal deployment of FLCA and spectral efficiency features given by BER DPC, HOBIT, TDDPC and ITML to prepare each market for GSM deployments.
• Instrumental in FLCA field trial conducted in South Florida demonstrating 106% increase in spectral efficiency while maintaining best in class DSQI baseline performance metrics in South Region (3.09 MHz cleared).
• Performed FCS list planning with each market to obtain most efficient use of frequencies available.
• Familiarized with Nokia Base Station hardware and Lucent Co-Site Kit configurations.

MTS Performance Optimization Engineer (TDMA) – Boca Raton, FLMTS Onsite Technical Support for Bellsouth Mobility – Boca Raton, FLMTS 1 Performance Optimization Engineer (AMPs) – Naperville, IL