Donald Cunningham, Mba, Lssbb, Ccmp Email & Phone Number

Saint Paul, Mn, Us

Stillwater, Mn, Us

PROCESS IMPORVEMENT LEADERSHIP | ORGAINZATION & PROCESS REDESIGNS | GOVERNANCE DEVELOPMENT | CORE SYSTEM REPLACEMENT | DOCUMENT MANAGEMENTOrganization and Consultant Role:Allianz Technology America - Sr. Process Engineer/Program ManagerAdvisors Excel - Program Manager/Project ManagerPrime Therapeutics - Program Manager• Utilized Lean Six Sigma tools daily, including Cause-Effect matrices, Stakeholder Analysis, Fishbone Diagrams, Voice of Customer, Standard Work Instructions, and Visual Management, to enhance the customer experience by defining requirements, identifying value, and measuring and improving customer-focused metrics.• Collaborated with stakeholders to accelerate involvement, boost morale, and create standardized processes that reduce waste.• Applied agile thinking to navigate directional change and uncertainty, demonstrating adaptability by receiving feedback and adjusting strategies when necessary.• Implemented change management principles to minimize resistance to organizational change through practical and theoretical approaches.• Consistently applied root cause analysis to understand and correct the underlying causes of defects, preventing future occurrences and identifying breakdowns in the current system.• Recognized the importance of regulations in highly regulated environments, employing both prescriptive and descriptive approaches to ensure compliance and identify process gaps for improvement.

Minneapolis, Minnesota, Us

Director, Charter Operations, leads a diverse/dynamic team of 83+ salaried/hourly/contracting team members, overseeing the contracts, utilization, and execution of 300+ national/international vendor partners serving organization. Leading the operation, team members have contributed/executed greater than $116.8M in revenue during FY21 on expenses of $50.4M, realizing an approximate 43.1% FY margin. Customers utilizing organization's charter business include, Major League Soccer, the NCAA, Casinos (MGM/Caesars/Riverside), the U.S. Military, including other public/private charters. Introduced/Developed/Implemented CPI methodologies into department.CROSS-DEPARTMENTAL LEADERSHIP | PROJECT MANAGEMENT LEADERSHIP | CONTINUOUS PROCESS IMPORVEMENT LEADERSHIP | FINANCE MANAGEMENT | CUSTOMER SERVICE COLLABORATION | CONTRACT MANAGEMENT• Collaborates with leaders across the organization to develop/implement/realize organization strategic objectives.• Develops/Implements standard work instructions (SWIs) to ensure that consistent work is performed throughout its entire network, and compliance with FAA/TSA regulations.• Leads vendor partners to ensure responsible parties are safe/timely, providing the defined level of service for all flights.• Utilizes data to provide action plans and solutions within the operation, adhering to a data-analysis-decision-action methodology.• Establishes metrics to assure that initiatives are delivered and, where there is a gap, that a recovery plan is coordinated and approved by the VP of Ground Ops before being communicated to the appropriate vendor partner.• Responsible for the leadership and implementation of safety initiatives, on-time operational performance, IROP management and recovery plans along with other strategic initiatives set by organization.• Facilitates the development/implementation of annual budget, financial forecasts, and other business goals, and leads third party management partners to ensure budget goals are achieved.

Coppell, Texas, Us

Director, Operations Excellence, led remote teams with branches across the US. Led numerous kaizen and value stream mapping events aimed at decreasing company and customer operating costs, decreased risk, increased revenues, while creating value for internal & external stakeholders. Reported to the Vice President Lean and Operations Excellence.LED LEAN PROCESS IMPROVEMENTS FOR SUSTAINABLE EFFICIENCIES AND GROWTH• Collaborated with executive leaders to develop and implement annual strategic plans including operations.• Oversaw operations excellence, including Lean Process improvement for ~50 facilities across the US. • Indirectly managed 50 facilities leaders in Lean and Process Improvement including training in the Lean Leader Certification Program (100+ hours).• Drove $1.75M+ in profitability by planning and deploying all lean and continuous process and productivity improvement initiatives, significantly enhancing customer satisfaction metrics.• Actively coordinated and supported integration planning, tracking, and processes for Brink’s-Dunbar M&A.• Facilitated weekly one-on-one lean and continuous process improvement mentoring sessions with branch leaders.DROVE OPERATIONAL INNOVATIONS AND INCREASED QUALITY• Accomplished > $1.47M in savings by managing eight value stream mapping sessions with internal & external customers reducing redundancies and improving processes.• Increased efficiency and reduced defects by developing and implementing visual management boards across all lines of business.• Developed and implemented Kanban pull system to replenish inventories on a just-in-time basis versus excess inventory waste.• Led 130+ Kaizen events between 2017-20 with internal and external customers, resulting in >$1.25M in savings.• Reduced organizational risk by 10% by conducting 5S iAuditor audits, identifying waste and safety risks.• Improved customer quality through standard work.

Coppell, Texas, Us

Director of Operations, managed market operations P&L, service delivery, and cash and coin processing for 300+ commercial businesses, financial institutions, and commodity traders. Reported to Area Director.LED OPERATIONS TEAM AND P&L, DROVE SAVINGS, AND ACHIEVED PROFITABILITY• Drove $3.36M in revenue by overseeing Upper Midwest operations while directing 40+ logistics and transportation leaders and operations professionals.• Increased profit margins by 25.7% through innovative rerouting strategies and optimizing routing efficiencies. • Decreased labor costs from 39% to 23.6% and saved $166K annually through a labor-restructuring initiative.• Designed and implemented new performance management processes to reduce redundancies. • Mitigated risk, exposure, and liability by 10% through region-wide safety/security evaluations and risk identification. • Managed $3.7M, 15-armored vehicle fleet inventory. Restructured/upgraded fleet maintenance program, reduced downtime, and increased service quality, profitability, and customer satisfaction.

St. Cloud, Mn, Us

Adjunct faculty member of the business department:Creating, distributing, and reviewing course syllabusMet with department chair to develop curriculum and coursewareInstructed, presented, and organized prepared materials and activitiesEvaluated student performance promptly and accurately based on departmental rubrics

Memphis, Tn, Us

Senior Manager, Detroit Hub, DTW Hub - Pinnacle Airlines (Mesaba Airlines) Oversaw five Detroit Hub operations managers, 100 ground personnel, and 5000 outsourced ground-handling professionals, and orchestrated/assured the on-time arrival and departure of 350+ daily domestic and international flights for a regional airlines carrier. Managed/administered multi-million-dollar operating budget, aligned overtime distribution to meet flight volume demands, and achieved targeted collective bargaining and financial performance objectives.LED OPERATIONS TEAMS AND P&L, SAFETY, AVIATION SECURITY, AND COMPLIANCE • Conducted Detroit Hub operations analysis, identified/addressed non-compliance issues, implemented continuous enhancements, and improved safety compliance, reliability, and quality performance.• Collaborated with senior leaders, formulated/executed capital equipment acquisition and profit plans, and improved fleet quality, service performance, and profitability.• Managed recurrent and on-the-job training programs, monitored/verified the training and qualification of 5100+ personnel, and assured FAA, DOT, and TSA regulatory compliance.• Frequently entrusted with acting Director of Operations accountabilities in director's absence, created team-oriented work environment, and increased productivity/efficiency.• Conducted performance reviews, developed quality personnel, and advanced promising professionals.• Diplomatically mediated/resolved union/management issues and improved personnel/labor relations.

Eagan, Minnesota, Us

Ground Operations Standards & Performance Manager oversaw Writing Team, directed the development of Mesaba Ground Operations manual standards and training curriculum, facilitated instructional delivery to 3000+ national and international personnel, and assured compliance with federal, state, local, and corporate regulatory requirements.DEVELOPED AND DROVE COMPLIANCE POLICIES, TEAMS, AND SAFETY AND TRANSPORTATION SECURITY • Served on 9-person Standards & Performance Manager Committee, consolidated, synthesized, and transformed nine airline manuals into a common standardized policy and procedural manual, and optimized ground-handling procedural quality and consistency.• Reviewed/evaluated ongoing ground-handling performance, implemented continuous process upgrades and improvements, and maximized service performance.• Generated and submitted safety, on-time, departure and arrival, and productivity reports to senior leaders, developed/executed corrective action plans, and consistently improved performance quality.• Conducted nationwide ground service audits, assured compliance with corporate, FAA, DOT, and TSA quality standards and procedures, and minimized violations and safety risks.• Served on Steering Committee, restructured/redefined Pit Crew procedures and protocols, and improved wheels-down, wheels-up, and aircraft ground-handling performance and productivity.• Created, integrated, and aligned a standardized ground-handling policy and procedural implementation strategy and deployed a unified, organization-wide continuous improvement process.

Eagan, Minnesota, Us

Ground Operations Education Instructor/Manager, 2004 - 2006Hub Supervisor, 2003 - 2004• Designed comprehensive airline and regulatory course curriculum and delivered weekly online and in-house training instruction to 3000+ ground operations personnel.• Trained, mentored, and qualified trainers and ground-operations personnel, and consistently achieved performance improvement, productivity, and regulatory compliance objectives.• Led educational initiative, conducted train-the-trainer meetings, qualified six instructors, and improved training administration quality and instructional delivery.

Us

Freight Logistics Manager, managed 60 logistics personnel, and coordinated the logistical delivery of 100 daily truckloads to hundreds of local and national hub and client destinations.

Memphis, Tn, Us

Operations Manager oversaw 21-person courier team, delegated team assignments, facilitated 40 to 100 daily deliveries to Metro Area destinations, and achieved targeted productivity and quality performance objectives.

Doctor Of Management In Organizational Leadership, Organizational Leadership

Master Of Business Administration (M.B.A.), Global Management

Masters, Management

Bs, Management, W/ A Minor In Economics