- Responsible for managing the day-to-day activity of the SSR’s, first point of contact of escalations in their region, lead trainer for new hires in region, and supports the Regional Sales Operations manager for any tasks delegated, including forecasting, employee review, education, and development- Works closely with the Sales and Renewals teams to identify, recommend, develop, implement, and support the sales and quoting process- Works closely with internal stakeholders to scope the requirements, develop, design, and implement solutions for Sales & SalesOps, Channels, Finance, OrderOps, and the Customer Success team- Responsible for Architecture and implementing Product Configuration- Manages vendor and distributor relationships- Contributing to future enhancements to quoting system, Credit Card payment policy, Quote creation to the Order fulfillment process, employee training and education, including process documentation and enablement

- Qualifying all incoming inquiries generated through partners, web, marketing campaigns and events- Driving qualified attendees to Dasher seminars, webinars, conferences and forums- Identifying and qualifying the key aspects of a potential lead, including: need, budget, timeframe and decision-maker.- Investigating opportunities into assigned existing customer accounts and identify mutual objectives using a consultative approach- Prospecting into target accounts to find new revenue opportunities- Maintaining account, opportunity and daily activity updates within our CRM- Reporting weekly metrics to Director of Marketing and meeting regular quotas of calls and qualified leads.- Communicating information about calls accurately and effectively to the management and clients.- Working with Sales and Marketing to develop, plan, and execute lead/demand generation campaigns and prospecting events- Working with Account Executives to gain insight into individual territory and key account plans and establish lead generation priorities and methods- Engaging and building rapport with Dasher partners and vendors to gain mindshare and develop joint pipeline

- Developed product by identifying market potential and conducting market research- Generated product specifications, production timetables and pricing for product launch- Developing marketing strategies, product and packaging design, and promotions- Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules

I helped this software startup implement ideas into actionable plans for revenue. I assigned people and software resources to create products and wrote the business plan that advanced the company to secure $1.1M in seed-round funding.- Tracked sales pipeline and managed and administered company CRM software (Pipedrive) with daily updates and reports for CEO and President- Reviewed and advised on all legal documents, such as contracts and agreements; explained terms and conditions to managers; analyzed potential risks involved with specific contract terms; stayed up-to-date with legislative changes and coordinated with the legal department as needed- Evaluated cost of sales metrics/implementation costs for customer proposals- Developed requirements with department heads to implement resources such as people, hardware, and software to drive new products

On-Line Billing is a privately owned corporation offering advanced medical billing and accounts management services to over 30 physicians and clinics since 1985 with more than 20 employees. My responsibilities as Director of Operations included business development, long-term strategic planning and implementation. - Responsible for a 38% boost in profits, 30% increase of billable clients, increased annual payments processed from approximately $8 million to over $15 million within two years- Negotiated new and existing contracts to increase customer satisfaction and profitability- Oversaw customer support processes and organized them to enhance customer satisfaction- Managed procurement processes and coordinated material, labor, and resource allocation

- Achieved financial objectives by preparing an annual budget; G&A; scheduling expenditures; analyzing variances; initiating corrective actions- Maintained business services by organizing operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions- Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records in accordance with HIPAA regulations- Designed and implemented business policies by establishing standards and procedures; measuring results against standards; making adjustments as necessary

Surgery Center of South Bay is a freestanding outpatient surgical facility dedicated to a broad range of surgical procedures.- Lowered running AR balance from $6 million to $3 million in 3 months- Managed Accounts Receivables and decreased collection time by 32%- Marketed the surgery center to prospective surgeons and partners; identifying potential leads- Credentialed 38 new physicians- Decreased average time for collecting on claims from 50 to 34 days