🔹 Experienced IT Professional | Systems Administrator | Customer Service ExpertWith over 20 years of experience in technical support, system administration, and end-user training, I am dedicated to leveraging technology to optimize operational efficiency and enhance user experience. My journey in the IT field has spanned healthcare and retail environments, where I have consistently delivered comprehensive IT solutions, streamlined processes, and superior customer service.My technical expertise includes system administration, network configuration, incident management, and technical support for hardware, software, and mobile devices. I am proficient in managing helpdesk operations, providing end-user training, and supporting security camera systems. I also promote teamwork and work to build up burnt bridges and improve relations with every person I meet.Throughout my career, I have been recognized for my analytical problem-solving skills, organizational abilities, and customer-focused approach. I have a proven track record of reducing incident resolution times, increasing productivity, and enhancing user proficiency through customized training programs. My commitment to excellence has earned me multiple awards for exemplary service and leadership.At Ellsworth County Medical Center, I served as End User Support II, where I provided technical support for medical hardware, software, and mobile devices, troubleshot complex issues, and streamlined existing processes to increase productivity. I also coordinated technical support for radiology and tele-medicine, maintained accurate documentation, and managed inventory and reporting of equipment.As the Store Manager and Computer Technical Repair Manager at Altec Solutions Group, I managed retail operations, provided consulting, sales, and support for business and residential computer technology, and oversaw the technical service and repair bay. My role involved onsite computer and network setup, troubleshooting, and Managed Services Help Desk Support and Dispatch.In my role as System Administrator at Flash Technologies LLC, I administered systems and network infrastructure, supported daily operations of computers, and installed and supported security camera systems. My efforts ensured a 99.9% network uptime and improved network performance by 20%.I also found an error in an API that saved the company thousands of dollarsI am excited for what the future holds. Let's connect and explore how we can achieve remarkable results together.