Mergers and Acquisitions

Portfolio, Program, and Transition Services Agreement Manager for the divestiture and wind-down of Citi companies.

SVP Global Digital Content Delivery, Group ManagerOur team plays a critical role in driving the vision of a global product model and in defining the strategy for the creation, development and deployment of digital assets for our global platform. Our team is critical to the development of reusable assets and the creation of a repeatable process that will support the global common product development model.I and my team are responsible for the management and expansion of a Global Digital Production team that is co-located in 4 regions (APAC, US, EMEA and LATAM) and are responsible for: the build of the referenced implementation of global products (GtC, Global Avatar, Mobile), the definition and creation of global repeatable process for regional deployment, and the business owner of the tools used to support our digital asset production and delivery.We have a strategic focus on the Development of a Global common content management team structure and common processes, and the oversight of a Governance body to ensure alignment and support for regional business needs. Part of my role is to execute on the strategy to develop a Global Content Management System Delivery HUB structure that will support the handoff from global to regional businesses of common content for Citi’s digital programs. HIGHLIGHTS• Built and led business (Scrum / Agile) programs / project, teams, and business-managed tools, end to end process redesign driving digital transformation, new product development, and deploying Citi’s global digital assets (mobile, web, and tablet).• Designed and implemented Global / Regional HUB team and delivery model, simplifying content design and delivery and enabling greater business control, content reuse, consistency, and quality across multiple digital programs.• Launched successful pilot and creation of centralized Global WebMaster HUB, resulting in 25% fewer resource needs, greater controls consistently implemented globally.

Managed a team of high-performing Senior IT Business Analysts responsible for the efficient eliciting, collection, and thorough documentation of requirements; ensuring Citi’s compliance and strategic objectives are achieved in a fiscally responsible manner.Completed contract negotiations and capital funding for new technology in our Document Services business, led all Servicing business project estimation.The O'Fallon site leader for the Technology Leadership Program. Recruited top talent from universities to participate in 2-year IT leadership programs, mentoring, managing and facilitating their success in the programStrategic Execution:Collaborated with senior business leaders in Real Estate Lending (REL), US Retail, and Cards, setting future project priorities, writing and championing business cases, ensuring demand matched capacity, set capacity plans, wrote Investment Expenditure Proposals (IEP), project capitalization, and expense forecasting. Integrated Mortgage ServicesWorked with Document Services, CMI – Servicing, Citi Agency and Trust, and Real Estate Lending (REL) IT, mapping out and executing strategy, including Document Custody, Warehouse Disbursement Agent Services, Servicing, and Subservicing and automating loan-boardingBuilt out service delivery roadmap, re-platforming systemic operations for Document Services.Migrated document creation process from external vendor to HP eXstream / Citi owned Transaction Services, eliminating need to outsource statement and letter printing, resulting in 45% cut in cost and 66% reduction in processing time.Compliance and Regulatory:Participated in and drove many OCC Consent Order, CFPB, and National Mortgage Settlement programs, resulting in Citi Mortgage’s ability to exit the consent order.Financial and Capacity PlanningAuthored several IEPs and worked with business and REL IT leaders, ensuring proper scope, time, and costs were accounted for and received expenditure approval for projects.

Program Manager, Global Wireless LAN Service, Product Owner• Service / Product Owner – Global Wireless Local Area Network Service: Drove creation and implementation of infrastructure required, risk and issue assessment and response plan, supporting globally-consistent experience for employees and guests. • Served as Chair – Global Wireless LAN Working Group, chartering, forming, and overseeing global Wireless LAN Working Group (WWG), and developing strategic roadmap for global wireless LAN.• Managed $2.8MM budget, leading global project to upgrade Emerson’s corporate and divisional Cisco Wireless LAN.Strategy:• Work closely with division leaders and the IT organization identifying best practices and delivering value-added services.• Aligned operations with PMI, Agile, and ITIL framework. Led several global infrastructure, joint venture (JV) and merger and acquisition (M&A) project teams. Completed project lifecycle management from idea into operations, and early life support. • Wrote Global Wireless Security Policy relevant to current and emerging technologies• Lead diverse global FTE and contract teams with members in the U.S., U.K., Manila, Hong Kong and many other locations.• Focus on the PMI/PMBOK framework as applied to the Emerson ITPLC/Stage-Gate methodology, while implementing and maintaining the ITIL framework; focusing on Service Strategy, Design and Transition underpinned by Continual Service Improvement (CSI).

Program Manager, Business Systems Analyst and Systems Engineer Extensive people, project and program management experience. Possesses the in-depth knowledge and experience required to navigate complex systems, resources, and delicate political environments. Senior Program Manager / Business Technical Analyst• Managed multiple complex large / medium full-lifecycle projects and built and led numerous teams up to 25 members and budgets up to $2.5M, supporting corporate initiatives and projects minimizing risk and issue exposure. • Oversaw request for proposals (RFPs) and collaborated with internal and external global organizations and resources, providing expedited business solutions and problem identification and resolution. • Led local and offshore SAP, .Net, Siebel, and other programmer and developer teams, ensuring work-package compliance.Senior Program Manager, C-Level Executive and Strategic Initiatives• A-B InBev joint venture (JV) and merger and acquisitions (M&A) integration program lead: Built and led team of 20 members in a matrix environment, integrating access of AB’s North American headquarters’ network and business operations to InBev’s Belgium corporate headquarters.• Enterprise Tax Management: Delivered over $5M in annual savings by consolidating over 20 disparate systems.• Created over $3M in annual savings in EDGAR and SEC reporting procedures by developing automation.• Generated 40% cost reduction through improved SOX compliance and reporting.• Achieved over $2.5M in annual savings / cost avoidance by improving charitable giving tracking and reporting.Senior Project Manager, Busch Technical Training Center Process Improvement Initiative• Reengineered Busch Technical Training Center operations, enhancing internal training processes while delivering significant results. Decreased cost over 40% and headcount requirements 75% by implementing automated process to manage computing environment and lessen fail rate from 10% to 0.01%.

Originally a small start-up in our home, in less than six months we became Official online retail solution for the St. Louis Rams, and soon after for the Kansas City Chiefs, KC Wizards. Retail alliance with the St. Louis Cardinals baseball club and select NCAA teams. Over 3 million in average annual sales. We were one of the first professional sports online e-commerce providers.Established and operated Warehouse Fulfillment, Internet, and Marketing Company that developed into multi-million-dollar On-line Pro Shop. Operated all aspects of business including publishing printed materials, customer call center, buying all product, warehousing, shipping, and marketing to mass audience. Notable Achievements:• Developed custom turnkey digital e-commerce, marketing, and retail solutions for professional (NFL, MLS, and MLB) and collegiate sports franchises, resulting in each franchise offloading operational liability and cost and through revenue sharing increased revenues by 26% - 35%. • Created Online Pro Shop operations, online, digital, mobile, and print marketing, product selection and inventory, warehouse fulfillment, and full-service branded customer support and call center, enlarging customer fan base and fan loyalty by 800% and 60% multi-channel, repeat customers. • Improved hot-market opportunity response over 90% by providing guidance and support for all aspects of business, including IT initiatives, publishing printed marketing materials, call-flow for customer call center, ERP, CRM, EDI, buying and owning all product, warehousing, shipping, supply chain and inventory management, marketing, data mining, and business intelligence. Negotiated contracts with NFL, Reebok, Nike, and others. • Created internal workflow to efficiently manage external sales, call center operations, product warehousing, and order fulfillment. Workflow projects directly resulted in cutting labor and management costs over 40% by eliminating unneeded and redundant activities.