* Business Analyst with experience in delivering business transformation to cut production/operations costs, improve quality, speed up, stay competitive and save money.* Supported several change delivery initiative in Retail through Greenfield implementation of Enterprise solution such as Shopify e-commerce and frameworks like structured ( Waterfall), flexible iterative (Agile)*I am highly motivated, comfortable and adaptable to working with diverse multicultural and dynamic… Show more * Business Analyst with experience in delivering business transformation to cut production/operations costs, improve quality, speed up, stay competitive and save money.* Supported several change delivery initiative in Retail through Greenfield implementation of Enterprise solution such as Shopify e-commerce and frameworks like structured ( Waterfall), flexible iterative (Agile)*I am highly motivated, comfortable and adaptable to working with diverse multicultural and dynamic project team. An excellent communicator which allows for effective stakeholders management, investigation and decision making skill.* As a business transformation and change agent, I am responsible for identifying and bridging the Gap between IT and the business using data analytics to determine requirements and deliver recommendations and report to executive and stakeholders. I identify and prioritize technical and functional requirements. I first listen to what a client needs, paying attention to their goals for the project. I investigate the data to figure out how to guide them towards success or how to change their goals to move forward in a more productive way. Of course, every project and every client require something new, so I always make sure to consider the specific situation instead of automatically imposing a one-size-fits-all solution. Show less

Promoted to role to coordinate a cluster of 15 service branches to ensure seamless and top-notch service delivery across the Area with minimal service challenges. Establish efficient and balanced workflow that maximize efficiency and produce high levels of service quality and customer satisfaction.

Accountable for the entire branch's service operations and customer service activities. Manage operations and provide quality customer service through resource management, branch activity monitoring and management, and service policies formulation.

Provided leadership oversight, front and back office support on all aspects of the Branch’s operations. Drove business growth through relationship building and was responsible for the performance and administration of assigned branch

Provided support and funds transfer procedural guidance and worked alongside the funds transfer team across the branch to ensure compliance with the funds transfer processes. Ensured that customer’ funds transfer instructions were efficiently and promptly executed without delays.

Provided customer service support to the branch's customer service operations and activities. Provided quality customer service through account management, relationship building and service policies compliance. Ensure all customer issues are handled while minimizing branch losses, ensuring compliance with set policies and procedures.