Donald Kern Email & Phone Number

Garland, Texas, US

Manufacturer of the world's most advanced protective coatings and industrial maintenance materials including CorrosionX®, CorrosionX Aviation, CorrosionX Heavy Duty, ReelX®, SpeedX®, RejeX®, Ground Glue®, Xtreme Clean and Pro Wash RX.

• Oversee $1M budget with full P&L responsibility, focusing on successfully completing a merger in 3 months as part owner, including rolling out innovative and disruptive technology to the industry by successfully.
• Direct a team of 5 direct and 5 indirect reports in Italy, managing all aspects of collateral development, marketing, and client-facing collaboration.
• Demonstrate strategic thinking, problem-solving, and communication skills, collaborating with sales executives to craft over 100 transformation pursuits in 18 months.
• Maintain and advance platform development with software engineers, hosting bi-weekly sales and operations calls to ensure strategic alignment and revenue goals.
• Manage strategic partner and vendor relationships, interfacing with C-level executives and industry insight firms to identify new business opportunities for senior leadership

Dallas, TX, US

• Recruited, hired, and led a regional professional services organization with 20 direct reports, managing the team budget, fostering a fluid team environment, and providing extensive training and education to increase.
• Streamlined processes to shorten engagement timelines, increase account growth, and improve per/deal margins within the first 3 months.
• Created and implemented a video series interviewing successful GDT sales members, promoting the value of managed and professional services.
• Worked closely with Sales Education & Enablement executives to define guardrails, guiding sales teams towards higher-margin solutions and overcoming RFQ/RFP processing challenges.
• Managed all project creation, deal bookings, formal change request creation, and entry into SAP for go-forward invoicing.
• Oversaw contract labor rates for professional services engagements and collaborated with project management and engineering teams to create customer-facing change requests.

Ashburn, Virginia, US

• Supported executive leaders in manufacturing, by leading a team of 5, focusing on the largest RFPs and bids; this team was 1 of 5 teams and wins included 2 significant deals with Chrysler and Toyota prior to COVID-19.
• Coordinated 2 multi-million-dollar pursuits in automotive industry, ensuring efficient team performance and hitting quarterly and annual targets.

Ashburn, Virginia, US

• Promoted at HPE and brought over by a new McKinsey leader to drive solutions, leading the financial services industry and demonstrating to other account executives how to effectively sell the business.
• Provided executive organizational support to deliver innovation and digital transformation for DXC's largest American clients by building trust-based adaptive teams, leveraging partner network, and integrating.
• Drove industry and practice knowledge agendas, built community collaborations with DXC Partners, and supported opportunity identification and revenue growth in financial services and travel/transportation industries.
• Taught account executives to leverage competitive intelligence and promote the value of services, building successful pipelines by presenting relevant service options and creating compelling storylines.
• Provided business operations support and sales executive guidance for 50+ accounts, creating annual account business plans, presentations, and client engagement sessions to promote growth.

Houston, Texas, US

• Managed the entire Bank of America account as Chief of Staff, overseeing budget management, P&L influence, and KPI mitigation; led a team with the legal department to resolve a $2.7M suit in the company's favor.
• As a project manager, renewed confidence in security services by resolving critical issues, correcting a $50k+/month revenue leakage, recovering significant back-billing, and driving consistent growth from 2009 to 2012.
• Managed the ramp-down of services for the Bank of America account, mitigating disputes and aligning run-off expenses with revenue.
• Led the commercial risk mitigation workstream for a $100M+ program, protecting contractual positions and ensuring service delivery alignment.
• Initiated project to recover unused network assets, reducing capital requirements by $34M and generating major savings and new billable revenue.
• Stabilized the initial teleworker rollout, resolving carrier disputes and generating over $12M in monthly savings and $1M in new billable revenue.

I established a brand new Customer Operations Center, for the Mpower's SW Region. Managed an annual operating budget of $ 2M. I cultivated a new relationship with Local Exchange Carrier, Southwestern Bell, which Mpower had not delt with prior. I Directed a Cost of Goods Sold” (COGS) initiative from 2003-2005, which yielded over $ 2.5M in SONET Ring.