Promoted to District Manager of the Des Moines North district in 2020. While in Iowa, my greatest achievement was partnering with my pharmacy & leadership teams to administer 46,897 COVID immunizations and 21,164 COVID tests to Walgreens patients in central and northern Iowa. In 2021, I transferred to the Western Slopes of Colorado, one of the largest geographical districts in the company. In the Colorado Western Slopes, I oversee $105 million in sales, 13 locations, 200+ employees with full accountability to every aspect of the business, including pharmacy and retail operations, staffing, employee relations, P&L, labor budgets, inventory controls, asset protection, community relations, customer experience and much more. Provide direct leadership to a team of 26 store managers and pharmacy managers. . ● Overtook an underperforming district with challenging geography, poor staffing conditions and turned it around with improved outcomes – ranking #1 in the area on key metrics including myWalgreens CC (.39/day), Owned Brand Sales (+2.5%), Beauty Sales (102%), Pharmacy NPS (79%), MTM execution (4,000+, +29%), Patient Promise Time (85%), Time to Answer (< 54 sec) and Overdue e-Learnings (<425).● Built a talented, customer-focused team across the district that sets the standard for the northern Colorado area.● Maintained strong schedule and labor budget controls – reaching payroll adoption goals for fiscal.● Formed a strong, collaborated team culture – improved communication, accountability, teamwork, and morale.● Recruited, hired, and onboarded 20+ new pharmacy managers, pharmacists, and pharmacy operations managers. o Decreased voluntary turnover by -21.7% ● Led the “Customer Experience” focus as the area champion in which the area achieved their FY24 goal by +2.0%● Developed & executed the area offsite recruiting strategy to help build the talent pipeline in northern Colorado and to help store managers leverage social media to support recruiting efforts.

While managing Utah’s fastest growing location in Saratoga Springs, UT, I was promoted to Community Leader in 2008, where I supported an additional 8 locations with retail and pharmacy operations. Provided leadership, training & development, coaching and ongoing support to a team of 60+, including 8 assistant store managers. Managed Utah’s busiest location, a high-volume Tier 5, 24-hour location in Provo, Utah, with $20 million in annual sales – just half a mile from the BYU campus and across the street from one of Utah’s busiest hospitals.• Surpassed the projected pharmacy and retail sales goals every year at both the Saratoga Springs and Provo locations by an average of 8% Rx and 5% FE retail.• Exceeded expectations each year for customer service as measured by Overall and Pharmacy NPS• Consistently ranked #1 as community and store for all charity fundraising campaigns• Chosen as a designated training location for pharmacists, technicians, and people leaders due to high operational standards and high level of execution.• Trained, developed, and coached 20+ internal people leaders to higher levels of responsibility, which included 6 promotions to store manager and 4 promotions to district manager.o Championed volunteer and local fundraising efforts that helped Walgreens raise $350K+ for Primary Children’s Hospital. Coordinated volunteer efforts with Walgreens team members for the KSL Primary Children’s Telethon and Radiothon – including staffing all Spanish-speakers for the events.o Pioneered the company’s partnership with the Latino communities in Salt Lake City to provide 2,000 immunizations annually to minority communities during respiratory season.• Pioneered the sale of NCAA collegiate merchandise at Walgreens Co. for the Salt Lake City market by implementing an innovative merchandising strategy that generated over $5,000 in profit on NCAA sales of BYU merchandise in 2007 – the strategy was later adopted by most locations in 2008.

• Hired, trained and managed 18 associates, including evaluating performance and enforcing disciplinary actions.• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.• Ensured regulatory compliance by conducting audits, mitigating risks. • Improved store sales, profitability and image through proper merchandising, protection of store assets, hiring, training and mentoring staff; and modeling and delivering a distinctive and delightful customer experience.• Modeled and shared customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).• Supervised financial operations including tender counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.• Supervised merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.• Supervised opening of two Utah County locations, Lehi and Saratoga Springs, and served general manager at both.• Pioneered the sale of NCAA collegiate merchandise at Walgreens Co. for the Salt Lake City district by implementing an innovative merchandising strategy that generated over $5,000 in profit on NCAA sales of BYU merchandise in 2007, which ultimately led to promotion to emerging leader, then Community Leader in 2009.• Managed all P & L functions, analyzed financial and performance data; developed action plans to increase sales and control costs.• Tapped by district manager to create district merchandising map after increasing Self-Service Sales 8%+.

• Supervised employees and simultaneously participated in receiving, stocking, pricing, returning, and transferring merchandise to keep shelves filled, avoid outs address overstock, manage stockroom, reduce shrink, etc.• Supervised and participated in merchandising items by planning and implementing sets and resets/revisions of end stands, display tables, and promotional space, using multiple/discount pricing, signs and advertising, promotional items, seasonal considerations, corporate merchandising guidelines, and leveraging company resources.• Analyzed inventory by reviewing reports and walking the store and stockroom to determine merchandise on hand, outs, overstock, etc., and uncovered sales opportunities by observing, talking to customers, visiting competition, reading ads, soliciting input from employees, sharing information with other managers, etc.• Managed inventory to maintain budget by ordering items, including items from group ad sheets and store bulletins, keeping stock, liquidating overstock, anticipating fast selling items and seasonal changes, returning stock, trading with other stores, leveraging company resources, etc.• Drove sales and increased the motivation of employees by showing enthusiasm, sharing vision, establishing expectations and goals, assigning responsibilities, teaching, coaching, tracking results, providing feedback, etc.

• Gained and applied experience in inventory analysis by reviewing reports and determining merchandise on hand, outs, overstock, etc.• Assisted in managing inventory by ordering items, keeping stock, anticipating fast selling items and seasonal changes, returning merchandise as directed by the Store Manager and/or Executive Assistant Manager.• Opened and Closed stores and completed shift change procedures, assigning tasks to be performed.• Maintained working knowledge of all computer and other technology systems and software (e.g., registers, StoreNet, etc.) and assisted with responding to systems problems.• Assisted the pharmacy during busy periods by answering IC-3 calls, working register/drive-up window, etc.• Tracked customer satisfaction records on each shift and reported any issues.

• Grossed nearly $500,000 in pest control sales – gaining 75+ new accounts with Spanish-speaking clients -- in 12 months (three 4-month summer terms) in three California cities including Lancaster, Sacramento, and Bakersfield.• Sold 875 new pest control service contracts in 12 months (three 4-month summer terms) in three California cities including Lancaster, Sacramento and Bakersfield.• Finished as company’s #3 sales representative overall and #1 in southern California in 2002.