Don Joseph Email & Phone Number

Chicago

Northbrook Consulting Group links today’s technology and strategies to provide results for a better tomorrow. The firm specializes in furnishing targeted Business Management software to meet their client’s needs. Without the proper training and back up support even the best software has limitations. When it comes to E-Business, firms continually rely on NCG. We assist them with E-Business requirements including innovative web site design and key economic strategies. In addition, Northbrook Consulting Group assists their clients with computer hardware needs and other software requirements. It’s easy to see that linking technology and Strategy for results, is what Northbrook Consulting Group is all about!NORTHBROOK Consulting Group is a Certified Consultant and Trainer for Sage BusinessWorks, ACT! by Sage, & Peachtree by Sage. Although the majority of our clients are in the metropolitan Chicago area, we serve clients throughout the country with our Virtual Visit™ capability.

Glencoe, Il

Consulting and training for clients regarding ACT! and related tools, using credentials as an ACT! Certified Consultant and ACT! Premier Trainer.

• Led strategic, organizational, and operations planning during a doubling of volume within 4 years. Created production planning unit, eliminating need for new manufacturing facilities. Formed materials management team, reducing inventory investment by 60% and space requirements by 20%. Enterprise information system enhanced management and operational control with 10% office staff reduction.• Developed recruiting, job evaluation, and salary administration programs which reduced professional and management turnover by 39% and increased staff morale.

• Reduced operating costs 60%, achieved same-day shipping, and provided instant information availability to management, telemarketing, and field sales forces for nationwide wholesaler. Order fill rate increased from 65% to 96% and sales per order increased 18% due to accurate inventory and substitute item data.• Increased gross profit by 10% and decreased telemarketing staff by 43% by introducing incentive compensation program, automated call distribution system, and integrated customer database and call scheduling system. • Introduced database marketing system that tripled response to mailings. Increased sales to trade show customers by 30% with mailings and scheduled telemarketing follow-up. • Conceived and implemented Frequent Buyer Program integrated with point-of-sale system for apparel retailer resulting in tracking of 80% of customers’ purchases. Targeted follow-up doubled response to promotions and retained more than 65% of customers annually despite fierce competition.

• Established, directed, and marketed first management consulting division for C.P.A. firm, converting more than 75% of proposals into active engagements.• Assisted clients in manufacturing, real estate development and property management, hospitality, wholesale distribution with feasibility studies, system selection and installation, and process redesign.

Mba, General Management

Earned my MBA degree in 1966.

Bs Engineering Science, Industrial Management

Activities and Societies: Graduated with honors. Omicron Delta Kappa (leadership honor society), Tau Beta Pi (engineering honor society).