Donald Malmquist Email & Phone Number

Franklin, Tn, Us

Demonstrated the ability to independently plan and conduct agile research projects in close collaboration with people in a variety of roles such as designers, developers, stakeholders, and project managersIdentified and explored new opportunities through research methods to help define product roadmaps, vision, and strategyGoogle Analytics Certified and proficient with MatomoUsed a variety of qualitative and quantitative tools to create clearly defined insights

Satellite Beach, Florida, Us

Integrated the Laws of UX when creating studies and completing insightsCommunicated research findings clearly, concisely, and persuasivelyIdentified key research questions and appropriate research methods for various business and product problems

San Francisco, California, Us

Operated and tested self-driving vehicles Organized studies that addressed passenger behaviorsConducted exploratory interview sessions and administered questionnairesAdapted research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products

Bloomington, Illinois, Us

Created, piloted, and implemented LyncPAL, a knowledge based support team using Lync. This program was launched companywideCreated a database using Microsoft Access to track LyncPAL interactions Part of a team that piloted and implemented a mail quality program verifying accuracy of all outgoing mail site-wideOrganized studies that addressed user behavior and pain points.

Exceeded sales year over year: +22% 2008-09, +5.8% 2009-10, +19% 2010-2011, by increasing customer service standards and per person expenditureDirect staff of 65+ to maintain or exceed company expectations of service standards, health and safety standards, and budgetary goalsCustomer service expert, overseeing complaint resolution and ensuring my repeat guests are having a great dayTrained 60+ managers for Romulus Restaurants, 3 franchisees, and training teamsIncreased per person expenditure from $9.57 in Dec 2009 to $10.23 by Dec 2010 by using sales techniques such as cross-selling and suggestive sellingSchedule staff, maintaining budgeted labor costs while increasing salesRan test store for ROS Technology Services, Inc. and trained the eventual implementation throughout the company