Donald Mills Ii Email & Phone Number

Plano, Texas, United States

Stewards the OKR Program ensuring success across the entire organization through: (1) Partnership with executive and senior leadership to improve cross-functional collaboration; (2) Leading quarterly business review activities to discuss challenges and prioritize the best next actions; (3) Coordinate coaching and CEO review sessions to maintain alignment and success trajectory of our top company objectives; (4) Build reports and dashboards that increases transparency across the company.

Washington, District Of Columbia, United States

Performance Management: Lead cross-functional team collaboration to establish key performance indicators and Objectives and Key Results (OKRs) that focus on measurable outcomes while establishing a reporting function that leverages Power BI dashboards to report on the strategic priorities effectively and efficiently using automation for data collection and updates for the Front Office/Business Management Office.Risk and Governance: Served as a subject matter expert to coordinate engagements with leadership and process owners across the division to review and update the business continuity plans for critical and non-critical processes ensuring accuracy of the action plans, dependencies and essential personnel, equipment, and software.Improved adherence to risk controls for division procedures by working with the development team as the Product Owner to develop an automated monitoring function within the SYNC application that leverages process templates to streamline the procedural steps and consolidates the data into a report, therefore reducing the total number of friction points with the business and captures evidence for audit reviews

Washington, District Of Columbia, United States

Coordinated with risk partners, development teams and leadership to identify performance metrics and ‘Objectives and Key Results’ ensuring we continue to deliver meaningful value and insights to the company during the rollout of the new risk platform that streamlines risk engagements for assets deploying to productionIdentified trends, anomalies, and key indicators to drive efficiency, agility and transparency within major projects which drove application enhancements and procedural changesSupported faster adoption of new processes by implemented change management process, establishing center of excellence, conducting training events, and developing process standardsProduced leadership and governance dashboards, reports, and data visualizations to increase transparency and to support decision making and future enhancementsPerformed governance activities to include, but not limited to, risk assessments, evaluating and designing controls, conducting impact assessments, identifying control gaps on the new enterprise process for software deployment to production.

Washington D.C. Metro Area

Project Management: Managed various projects, examining departmental strategic alignment with business strategies to provide wide strategic view of major operational activities. Project Planning and Requirements Gathering: Created project plan, collaborating with management and administrators to gather project requirements, develop data collection strategies, and establish project timeline.Cross-functional Team Leadership and Data Collection: Coordinated cross-functional teams to conduct deep-dive data collections to create single source for project information, including status, milestones, delivery timelines, and strategic alignment.Data Visualization, Tableau, and Microsoft BI Suite: Produced an executive dashboard, data visualizations, and comprehensive reports utilizing Tableau and Microsoft Business Intelligence; presented actionable results to senior management.Solution Development: Developed Operations Command Center intake solution, providing centralized platform for stakeholders and customers to request access to project tracking information reports.Project Tracking: Tracked project progress and milestones, facilitating monthly meetings with project owners and measuring high-level products for each activity.Technical Documentation: Drafted technical project documentation, including deliverables calendar, critical activities calendar, and strategy documentation that connects project activities to business objectives.

Washington D.C. Metro Area

Operational Strategy and Business Expansion: Supported the development of the strategy for Dallas operations and technology expansion project, creating a training roadmap for 50 new hires, developing seating arrangements for 100 employees, and co-managed $1M in equipment purchases. Program Evaluation and Needs Assessment: Evaluated operations and technology project requirements, holding in-depth discussions with leadership to craft optimal facility arrangement, departmental allocation, and equipment needs.Inter-Departmental Coordination and SharePoint: Facilitated and maintained inter-departmental communication and project sites using SharePoint. Data Collection and Data Analysis: Collected and analyzed project status data, including event calendars, employee information, and requisitions. Created data update chain with Microsoft Project, SharePoint, Excel, and Tableau.Event Planning: Oversaw senior leadership events, managing external vendors, venues, and procurement to host training workshops and stakeholder meetings.Strategic Initiatives and Business Resilience: Supported departmental strategic initiatives, including resiliency strategy to move and expand operations and technology to Texas to meet service-level agreement needs.

Washington D.C. Metro Area

User Experience Design (UED): Introduced user experience enhancements to USAJobs applicant webpage, utilizing user surveys, feedback, and site metrics to inform decisions.Product Development and Scrum: Implemented Scrum framework to improve product development flexibility and increase delivery for webpage enhancements, including the application guide, map search, and American discovery trail.User Acceptance Testing and Key Performance Indicators: Conducted user testing and collaborated with user experience team to monitor improvements and user acceptability. Developed key performance indicators and standard measurement operating procedures.Statistical Data Analysis: Analyzed site data (including ForeSee satisfaction and Google analytics), providing statistical insights to senior management and user experience team.

Charlotte Douglas Airport, Charlotte, Nc

Business Analysis and Operational Analysis: Evaluated business needs, reviewing fleet, reservations, and maintenance schedules to forecast future requirements. Analyzed expenditures and overhead to determine strategic resource allocation.Customer Insight: Collected customer evaluations and provided analysis that informed company sales approach to meeting needs.

Stallings, Nc

Sales Prospecting: Prospected customer sales and determined needs, developing sales routes to increase client base. Records Management: Managed contract and work order documentation, ensuring compliance with record retention policies.

Charlotte, North Carolina Area

Personnel Management: Collaborated with office manager and human resources to conduct personnel management, recruiting new employees, delegating assignments, and conducting performance evaluations.Document Management: Ensured comprehensive employee and client documentation retention system.

Camp Lejuene, Nc And Camp Pendleton, Ca

Military Leadership: Led combat patrols and drafted after-action reports as squad leader, ensuring compliance with military policies and regulations. Team Leadership: Supervised 6 direct reports and provided mentorship to junior Marines.Instruction and Training: Provided instruction to hundreds of recruits, developing and delivering training programs and presentations.

Bachelor Of Arts (B.A.), Sociology, 3.02

Activities and Societies: Alpha Kappa Delta Honor Society- Vice President: Coordinated academic functions, conducted evaluations.

Bachelor Of Arts (B.A.), Psychology, 3.02

Activities and Societies: Psi Chi International Honor Society- Treasurer: Maintained the Psi Chi bank account, created and maintained.