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Donald Murphy Ii is listed as Information Systems Analyst with certifications in ITIL V4 and CompTIA A+, along with a Diploma in Computer Systems Technician specializing in Networking. at McMillan LLP, a company with 757 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Donald Murphy Ii.
Donald Murphy Ii previously worked as Information Technology Solutions Analyst at Mcmillan Llp and Service Desk Analyst II at Western Financial Group. Donald Murphy Ii holds Associate'S Degree, Network And System Administration/Administrator from Georgian College.
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During my 15 years working as an Information Systems Analyst, I've learned that achieving success in this field requires a balance of technical skills and good people skills. While I enjoy the daily challenges of making sure our customers are happy, what I truly love is working with my colleagues to make our company more efficient and save money.As technology keeps advancing, I'm committed to growing both personally and professionally. I'm always looking for ways to improve and learn new things. By identifying and addressing our customers' needs, I've been able to save a lot of time and resources for our organization.Throughout my career, I've been involved in projects that have received great feedback from our leaders. One notable achievement was helping our team smoothly transition to Outlook 365, which improved our productivity. I've also contributed to projects involving reorganizing our active directory and upgrading our campus switches.My past performance shows that I'm dedicated to delivering outstanding results and always striving for excellence in everything I do.
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A career timeline built from the work history available for this profile.
Calgary, Alberta, Canada
In my role, I provided first-level and second-level technical support to end-users via phone, email, and chat. I logged and tracked incidents and service requests using a ticketing system, ensuring timely resolution. I diagnosed and resolved technical issues related to hardware, software, network, and other IT systems. When necessary, I escalated complex.
High River, Alberta, Canada
In my role, I provided support services to a large staff of over 2000, utilizing my analytical and diagnostic skills. I troubleshooted issues using remote connections, phone, and email, always prioritizing strong customer service, active listening, and interpersonal skills. I efficiently monitored and created tickets in the Freshworks ticketing system.
Calgary, Canada Area
In my role as a Systems Analyst at Bow Valley College, I supported over 500 staff and 15,000 students annually. I achieved a high ticket-resolution turnaround time, resolving 80% of assigned tickets within 24 hours. Using remote connections, phone, and email, I effectively troubleshooted issues while demonstrating strong listening and interpersonal skills..
Midland, ON
As a self-employed business, I utilize my diagnosing and analytical skills to provide assistance to clients with computer hardware and software issues. I offer training and consulting services to businesses and individuals, helping them find software and hardware solutions that meet their technical needs. Additionally, I handle the maintenance and.
Barrie, Ontario
As a Deployment Technician I am part of a team responsible for moving existing workstations and installing new workstations at the Royal Victoria Hospital in Barrie.This was a contract position.
Barrie, Ontario
As a member of the Geek Squad I performed maintenance on customer computers as well as provided customer support.
Orillia, Ontario
I provided technical support for cable TV customers. I received a Certificate of Excellence for customer service.
- Answer internet and technical support calls from customers- Test modems and install and repair computer hardware for customers
- Called back after Co-op position to work under contract to assist IT team- Installing and configuring computers and troubleshooting technical issues
- Checking and clearing incoming IT support tickets by analyzing customer IT issues
- Assisting students and troubleshooting printers and computer equipment- Administrative Tasks and Customer Service
Other employees you can reach at mcmillan.ca. View company contacts for 757 employees →
Max Mendelsohn
Colleague at Mcmillan Llp
Montreal, Quebec, Canada, Canada
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Stephanie Donaher
Colleague at Mcmillan Llp
Toronto, Ontario, Canada, Canada
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Patrick Groom
Colleague at Mcmillan Llp
Toronto, Ontario, Canada, Canada
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Tayler Farrell
Colleague at Mcmillan Llp
Ottawa, Ontario, Canada, Canada
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JC
Jeneya Clark
Colleague at Mcmillan Llp
Vancouver, British Columbia, Canada, Canada
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MM
Margaret Mcnee
Colleague at Mcmillan Llp
Toronto, Ontario, Canada, Canada
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Michelle Bonk
Colleague at Mcmillan Llp
Milton, Ontario, Canada, Canada
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GG
Glenn Grenier
Colleague at Mcmillan Llp
Toronto, Ontario, Canada, Canada
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NJ
Nancy Jardim Costa
Colleague at Mcmillan Llp
Toronto, Ontario, Canada, Canada
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PP
Patrick Pinho
Colleague at Mcmillan Llp
Toronto, Ontario, Canada, Canada
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Quick answers generated from the profile data available on this page.
Donald Murphy Ii works for McMillan LLP.
Donald Murphy Ii is listed as Information Systems Analyst with certifications in ITIL V4 and CompTIA A+, along with a Diploma in Computer Systems Technician specializing in Networking. at McMillan LLP.
Donald Murphy Ii is based in Calgary, Alberta, Canada while working with McMillan LLP.
Donald Murphy Ii has worked for Mcmillan Llp, Western Financial Group, Bow Valley College, Murphy'S Technical Solutions, and Buchanan Technologies.
Donald Murphy Ii's colleagues at McMillan LLP include Max Mendelsohn, Stephanie Donaher, Patrick Groom, Tayler Farrell, and Jeneya Clark.
You can use AeroLeads to view verified contact signals for Donald Murphy Ii at McMillan LLP, including work email, phone, and LinkedIn data when available.
Donald Murphy Ii holds Associate'S Degree, Network And System Administration/Administrator from Georgian College.
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