Don Prater

Don Prater Email and Phone Number

Field Project Manager and System Engineer @ Velociti
St. Louis, MO, US
Don Prater's Location
Greater St. Louis, United States, United States
Don Prater's Contact Details
About Don Prater

IT Professional and Network Implementation Administration professional with over 20 years of experience working with IT hardware and software applications, supporting internal helpdesk and external customers requiring IT field support as well as new location network designs and builds. Also, I possess a track record of excelling in situations that require creative technical problem solving and solutions design. To do this, I engage root cause analysis for fast and accurate problem resolution of technical issues, and I am able to install, network, and update system operations. My ability to analyze gaps between processes, goals, and requirements allows me to bring a level of accuracy to my role that magnifies results for the business and the customer.CAREER HIGHLIGHTS:• Led as IT Project Manager for $14M Busch Shooting Range and Education Center• Engaged as the IVANTI ITSM administrator and developer for agency; customized newly purchased help desk ticking platform through all phases and go live• Acted as the IVANTI CI administrator and developer for agency; customized newly purchased IT assets management system platform through all phases and go live• Engage as the Training Lead, SME, Coordinator - Regional IVANIT TrainingCERTIFICATIONS: ITIL Foundations v4, (Previously Held) CompTia A+, CompTia Net+TECHNICAL: Comp Tia Project Management, A+, ITIL 4 Foundations, Ivanti Design, Network +, Cisco UC Design and Admin., Interconnecting Cisco Network DevicesSKILLS AND EXPERTISE: Role Focus:Network EngineeringComputer NetworkingDatabase AdministrationTechnical SupportApplicable Skills:Team LeadershipStaff TrainingProject CoordinationIT Hardware (Networking / Repair / Inventory)ImplementationsCat-6 Installations / TerminationsTicketing SystemsTechnical Support / SMETroubleshootingRoot Cause AnalysisTesting / DebuggingRemote Desktop / HelpdeskProblem SolvingIssue ResolutionEscalationsEnd User SupportProcess ImprovementCustomer Service / SLAsVendor RelationsSupply LogisticsProduct KnowledgeTechnical TranslationCustom Data / Metrics ReportingGrass wont grow under my feet.

Don Prater's Current Company Details
Velociti

Velociti

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Field Project Manager and System Engineer
St. Louis, MO, US
Don Prater Work Experience Details
  • Velociti
    Field Project Manager And System Engineer
    Velociti
    St. Louis, Mo, Us
    View
  • Velociti
    System Engineer
    Velociti Aug 2024 - Present
    Riverside, Mo, Us
    View
  • Charter Communications
    System Developer Iii
    Charter Communications Jul 2024 - Aug 2024
    Stamford, Connecticut, Us
    Currently working on the Ivanti migration project from Cherwell (recently acquired by Ivanti) to Ivanti.
    View
  • Tesla
    It Network Build Administrator
    Tesla Dec 2022 - May 2024
    Austin, Texas, Us
    Prior to the layoffs..... I was responsible for the design of the Midwest Region for Tesla's SSD for network refreshes, retrofits and new builds/new construction. I currently design new location vehicle store networks, to include design, AP placement, data jack placement, Meraki configuration, ISR and 8300 provisioning via the VManage GUI. Bid out to local LV companies, Bid awards and management. This applies to existing site Network refreshes on 4 years schedule.Led over 30 Network designs and implementations for Sales Service and Delivery, Retail, Energy Warehouse, and Collision Center locations to include new openings and timed network refreshes in under 18 months. Refreshes require onsite management and getting my hands dirty spanning both the US and Canada.
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  • Eurofins Lancaster Laboratories
    It Field Support Specialist Level 2
    Eurofins Lancaster Laboratories Oct 2021 - Dec 2022
    Lancaster, Pa, Us
    Act as a single point of contact in a lab for phone calls and emails from staff regarding IT issues and requestsUtilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requestedProvide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved. For critical outages the SOP for communication has to be followed strictlyEscalate to the appropriate support team including the IT Service Manager, in rare situations as neededProvide timely, first call resolution to technical support issues while following company standards (KGDs/SOPs)Identify, install (follow the KGDs/SOPs (especially the “IT Infrastructure Naming Convention” and “Setup of Standard PC”), repair, and resolve any pc hardware, printers, mobile or similar devices or software failures within the Eurofins enterprise following company standards (KGDs/SOPs)Record support incidents and requests in our OTRS service management system, monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system;Participate in coordinating messages sent on behalf of the Service Desk pertaining to unplanned service disruptions and show initiative by offering suggestions for improvement of service deliveryReport to the IT Service Desk Manager on any issue that could significantly impact the business;Perform special projects as assigned/required and improvement of processes;
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  • Silgan Containers
    Help Desk Support Specialist 3
    Silgan Containers Nov 2020 - Oct 2021
    Woodland Hills, California, Us
    Sole Tier 1-3 IT support at Union locationAlloy ITSM AdminMDM Admin
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  • Missouri Department Of Conservation
    Regional It Field Specialist
    Missouri Department Of Conservation Jun 2011 - Nov 2020
    Jefferson City, Missouri, Us
    ITIL Foundations IV Certified.IT Project Manager for Busch Shooting Range and Education Center project.IVANTI ITSM administrator and developer for agency, from beta until project went live.IVANTI CI administrator and developer for agency administrator and developer for agency, from beta until project went live.Key Field Support for up to ten different Missouri Conservation Offices and six relay towers in the St. Louis Region.Support multiple technologies including telecommunications, two-way radio communications, end user devices and software, and data communications. This can include managing vendors, contractors, and projects for a geographically dispersed workforce.Essential Job Duties • Provide field-level support of all IT equipment, troubleshooting, installation and maintenance.• (radios, phones, PC's, printers, Smartphones, etc.), Repairs and order/replace parts to resolve issues with end user computing devices, including PCs, peripherals, mobile devices, radios, and telephones.• Review Help Desk user tickets for the assigned geographic region, contact the employee, and resolve the request, documenting the completed work and closing the ticket.• Lead projects for the new roll-out or upgrades of user equipment in the assigned geographic region to include: system preparation, device set up, training, maintenance, troubleshooting and communication.• Recommend opportunities to provide technical solutions or process improvements. • Maintain an accurate inventory of IT assets in the assigned geographic region, including periodic audits.Knowledge, Skills and Abilities • Knowledge of Two Way Radios, Computers/Operating Systems, radio technology, and telephony and IP phone systems. • Ability to develop new insights into situations and apply innovative solutions that make improvements. Ancillary Job Duties • Conduct research, collaborate with other departments, and provide input in decision making for future projects, directions, changes, fixes.
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  • At&T
    Att Uverse Network Operations Premise Technician
    At&T Oct 2009 - Mar 2011
    Dallas, Tx, Us
    Performed all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading customer service offeringsInstalled and rearranged inside wire for IPTV, VOIP and high speed internet/DSL servicesInstalled physical and cloud based software on customer computers to initiate high speed internet/DSL servicesInstalled VOIP services (connect line cord from RG analog adapter to phone jack)Installed residential gateway, Set Top Box, diplexer, balun, HPNA adapters and coax splitter and connect coaxial cablePlaced, replaced and repaired Customer Premise Equipment (CPE) up to and including the NIDsPerformed inspections on CPE and inside wiring Placed cross-connects at the serving area interface to move customer to the Lightspeed networkEnsured that new drop wire installed from ground-based pedestal or aerial terminal was installed to meet all company standardsPerformed technical/mechanical testsActed as communications liaison to customers for installations, troubleshooting and repairsPerformed other miscellaneous technical, administrative and clerical functions as assigned
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  • Charter Communications
    Telephone Order Coordinator, Tier 2
    Charter Communications Nov 2004 - Oct 2009
    Stamford, Connecticut, Us
    Managed customer service work queuesIdentified work orders requiring day-of install telephone service provisioning Updated work orders with CPE installed at customer premiseRecorded activation of additional services (per customer request) in telephone switch and/or network elementsMonitored for inconsistenciesInstallation SupportCoordinated initial line set up and configuration, and eventual activation of telephone product and servicesResolved any provisioning issues; escalated as neededPerformed test calls and telemetry readings with technicians to ensure service was working properlyTroubleshot and resolved any service issues with technician or other Telephone Service Delivery groupsCoordinated requests for changes, supplements, suspensions and disconnectsUpdated tracking reports and work orders with any service changes or additional chargesSoftware TestingTested new in-house software for Charter Communications: Matrix, Sigma, Order Manager for IT Dept.
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  • United States Air Force
    Sat Com Specialist Afsc 2E151
    United States Air Force Oct 2001 - Sep 2004
    Randolph Afb, Tx, Us
    Installed satellite and wideband communications equipment, designed equipment modifications and implemented modifications to meet mission needsUsed layout drawings, schematics, logic diagrams and technical data to determine installation configuration and analyze deficienciesEnsured maintenance data collection forms and inspection and maintenance records were complete and accurateEliminated 50% of large wideband systemsSupervision & TrainingSupervised over 10 airmen in a technician maintenance work centerTrained and led a team of airmen for Operational Readiness Inspection (ORI)Lead a work center mobilization effort for Operation Iraqi FreedomPrepared for worldwide employment/deployment of seven different types of communications systems worth over $12MDeployed over 15 tons of communications equipment and 20 personnel to theaterOrganized and updated work center skill and training programsOther Technical SupportEstablished and maintained communications links with distant earth terminals via communication satellitesMaintained and troubleshot radio transmitters, receivers and multiplexing equipmentComputer network installation, maintenance, test and evaluationMaintained and troubleshot shop IBM compatible computers
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Don Prater Skills

Troubleshooting Technical Support Voip Computer Network Operations Software Installation Networking Lan Wan Windows 7 Computer Hardware Customer Service Training Analysis Customer Satisfaction Maintenance And Repair It Management Windows Xp Leadership Management Hardware Testing Telecommunications Computer Hardware Troubleshooting Inventory Management Mobile Devices Telephony Microsoft Office Public Speaking Problem Solving Computer Hardware Installation Computer Hardware Assembly Cisco Call Manager Windows 10 Customer Focused Service Physical Inventory Inventory Accuracy Third Party Vendor Management Avaya Ip Telephony It Hardware Support Cucm Express Motorola Radio Support And Programming Master 3 Relay Support Cat6 E Installation And Termination General Radio Support Excellent Troubleshooting And Diagnostic Skills Teamwork Ivanti Service Desk Windows

Don Prater Education Details

  • University Of Phoenix
    University Of Phoenix
    Information Systems And Technology
  • Aviation And Electronic Schools Of America
    Aviation And Electronic Schools Of America
    Basic F.O Theory And Installation
  • Missouri State University
    Missouri State University
    Graphic Art
  • St. Dominic High School
    St. Dominic High School
  • St. Charles County Community College
    St. Charles County Community College
  • Usaf Technical Prepatory Training School
    Usaf Technical Prepatory Training School
  • Community College Of The Air Force
    Community College Of The Air Force
    Telecommunications Engineering
  • University Of Phoenix
    University Of Phoenix
    Computer Science

Frequently Asked Questions about Don Prater

What company does Don Prater work for?

Don Prater works for Velociti

What is Don Prater's role at the current company?

Don Prater's current role is Field Project Manager and System Engineer.

What is Don Prater's email address?

Don Prater's email address is do****@****com.com

What schools did Don Prater attend?

Don Prater attended University Of Phoenix, Aviation And Electronic Schools Of America, Missouri State University, St. Dominic High School, St. Charles County Community College, Usaf Technical Prepatory Training School, Community College Of The Air Force, University Of Phoenix.

What are some of Don Prater's interests?

Don Prater has interest in Cubscouts, Children, Computers, Education, Art, Science And Technology, Human Rights, Arts And Culture.

What skills is Don Prater known for?

Don Prater has skills like Troubleshooting, Technical Support, Voip, Computer Network Operations, Software Installation, Networking, Lan Wan, Windows 7, Computer Hardware, Customer Service, Training, Analysis.

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