Donald Schattle Email & Phone Number

Boston, Massachusetts, United States

Boston, MA, US

- Responsible for logging and alerting mechanisms utilizing Exabeam SIEM and Darktrace to proactively detect and respond to potential security threats, ensuring timely incident identification and remediation.- Manage endpoint security solutions such as VMware Carbon Black EDR, VMware Carbon Black App Control, and Windows Defender Firewall to protect.

Boston, Massachusetts, US

- Responsible for implementing logging and alerting mechanisms on SIEM tools to proactively detect and respond to potential security threats, ensuring timely incident identification and remediation.- Performed ongoing business process reviews with senior management in core departments to ensure compliance with industry best practices.- Developed and.

Chestnut Hill, MA, US

- First point of contact for faculty, staff, and students seeking technology-related assistance.- Assisted users with a wide range of technical issues on Windows and Mac operating systems, Google Workspace, Microsoft 365, and Sophos antivirus software.- Responsible for the resolution and escalation of incidents through TeamDynamix IT Service Management.

Providence, RI, US

- Provided desktop support for faculty, staff, and students to resolve hardware, software, and security issues through troubleshooting and technical knowledge.- Managed the assignment and closure of incidents through ServiceNow IT Service Management Suite.- Imaged computers using Symantec Ghost disk-to-disk cloning for individual offices, classrooms, and.

Cranston, RI, US

- Inspected and validated outgoing products to insure they met or exceeded company standards. - Conducted inventory assessments, and assisted with customer shipping and receiving.- Assisted drivers with product delivery as needed.