Donald Schattle Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Ma, Us

- Responsible for logging and alerting mechanisms utilizing Exabeam SIEM and Darktrace to proactively detect and respond to potential security threats, ensuring timely incident identification and remediation.- Manage endpoint security solutions such as VMware Carbon Black EDR, VMware Carbon Black App Control, and Windows Defender Firewall to protect against malware, ransomware, and other cyber threats.- Perform comprehensive security scans of workstations, servers, and network appliances with Tenable Nessus to identify vulnerabilities and prioritize remediation efforts.- Utilize Mimecast, Tessian, and Darktrace to enforce inbound, outbound, and internal email and attachment policies to protect against phishing, malware, and data leaks.- Monitor DLP solutions such as Forcepoint DLP Endpoint and Varonis DatAdvantage to safeguard sensitive information and ensure compliance with data protection regulations.- Review and configure security settings and policies within Microsoft Azure, ensuring compliance with industry standards and best practices.- Assist with the configuration and optimization of Palo Alto NGFW and Illumio rules to enforce network security standards.

Boston, Massachusetts, Us

- Responsible for implementing logging and alerting mechanisms on SIEM tools to proactively detect and respond to potential security threats, ensuring timely incident identification and remediation.- Performed ongoing business process reviews with senior management in core departments to ensure compliance with industry best practices.- Developed and implemented policies and procedures in alignment with the CIS Critical Security Controls to ensure comprehensive protection of critical assets and optimize security posture.- Conducted comprehensive security awareness training programs to equip employees with the knowledge and skills to recognize and respond to potential security threats.- Ensured compliance with company security protocols including, but not limited to, account lifecycle management, access management, and multi-factor authentication.- Coordinated incident response efforts to identify and mitigate security incidents to minimize impact on business operations.- Assisted with the administration of enterprise Google Workspace environment in conjunction with the IT Operations team.

Chestnut Hill, Ma, Us

- First point of contact for faculty, staff, and students seeking technology-related assistance.- Assisted users with a wide range of technical issues on Windows and Mac operating systems, Google Workspace, Microsoft 365, and Sophos antivirus software.- Responsible for the resolution and escalation of incidents through TeamDynamix IT Service Management Platform in order to ensure efficient and satisfactory resolutions.- Managed and supported Duo Multi-Factor Authentication and Code42 CrashPlan.- Coordinated with network and system administrators to implement and support new and existing infrastructurethroughout the campus environment.- Troubleshoot remote connectivity issues with Cisco AnyConnect and Microsoft Remote Desktop to ensure theavailability of services to faculty, staff, and students working and residing off-campus.- Troubleshoot network connectivity issues with endpoint devices, domain network drives, email clients, and print queues.

Providence, Ri, Us

- Provided desktop support for faculty, staff, and students to resolve hardware, software, and security issues through troubleshooting and technical knowledge.- Managed the assignment and closure of incidents through ServiceNow IT Service Management Suite.- Imaged computers using Symantec Ghost disk-to-disk cloning for individual offices, classrooms, and computerlabs. Performed data backup and restoration as needed to facilitate optimal up-time.- Assisted in the implementation, training, and support of various campus-wide security initiatives including the encryption of all laptops, transition of the anti-virus product from McAfee to Sophos, and the rollout of multi-factor authentication for Microsoft Office 365.- Worked with network and system administrators to maintain campus infrastructure and services, including the distribution of new technology such as Cisco Jabber and the physical installation of telephones, network switches, and access points.- Supported domain network drives and print queues for optimal business processes.- Supervised and trained new field technicians to resolve support requests utilizing standard departmental procedures.

Cranston , Ri, Us

- Inspected and validated outgoing products to insure they met or exceeded company standards. - Conducted inventory assessments, and assisted with customer shipping and receiving.- Assisted drivers with product delivery as needed.