In my role of Director of Operations, I aligned business performance with company’s vision by devising strategic plan and assessing operational trends. I established metrics-based governance system to validate individual performance measurement, while delivering strategic feedback report to each team member resulted in increasing productivity. I validated business performance through daily reports, while delivering progressive recommendations to bolster company’s image through brand awareness. I allocated all available resources directed towards company’ growth and success.Key Success: ● Conducted training programs for employees at all levels resulted in achieving optimal level of competency.● Minimized labor hours with analytical prowess, while maintaining high quality standards.● Ensured 24/7 services for 20 locations with uninterrupted operational excellence.● Maintained operational excellence of ~ 300 employees with gross revenue of $20,000,000.00 on margins of 1.6% with continuous assurance of service delivery.● Inaugurated two brand new stores in a brand-new market for PLS, Louisville KY.

Under this role, I implemented comprehensive initiatives to enhance operational effectiveness. I identified new business opportunities by scrutinizing emerging regional market trends. I validated budget plans, current costs, data analytics, KPIs, sales leadership, and meetings and conferences to achieve business success. I resolved complex issues of customers to ensure repeat and referral business. I conducted data-driven research and deployed industry best practices to cultivate productive work environment. I sourced and recruited top talent for various store positions and verified recruiting processes met new store opening timelines. I enhanced efficiency of 6 store managers and ~60 employees.Key Success:● Negotiated special contracts through effective communication by sourcing top repossession companies.● Revitalized operational frameworks endorsed by training programs enhancing profitability for company.● Scaled-up morale and confidence of 8 district managers and ~250 employees through training sessions.● Hired top-talent for multiple store positions, while reshaping recruiting processes to improve business health.

Perceptive Collection Manager astutely administering and collecting loans and payments. Adept at reconciling past due accounts in a firm professional manner. Committed to securing client payments and settling account matters through effective negotiations and efficient staff management. ● Familiar with the Fair Debt Collection Practices Act (FDCPA)● Ability to effectively manage often complex customer matters● Especially strong verbal communications skills ● Strong conflict resolution abilities● Administered delinquent account collections procedures.● Responded to customer issues and complaints in courteous manner. ● Reviewed scripts for collection calls and made necessary adjustments. ● Set monthly collections goals for 8 collectors and one skip tracer ● Tracked employee performances. ● Initiated all supplemental proceedings once a civil judgement was obtained ● Handled all Sheriff Sales