Donald Snyder Email & Phone Number

Chicago, Illinois, United States

In my role of Director of Operations, I aligned business performance with company’s vision by devising strategic plan and assessing operational trends. I established metrics-based governance system to validate individual performance measurement, while delivering strategic feedback report to each team member resulted in increasing productivity. I validated business performance through daily reports, while delivering progressive recommendations to bolster company’s image through brand awareness. I allocated all available resources directed towards company’ growth and success.Key Success: ● Conducted training programs for employees at all levels resulted in achieving optimal level of competency.● Minimized labor hours with analytical prowess, while maintaining high quality standards.● Ensured 24/7 services for 20 locations with uninterrupted operational excellence.● Maintained operational excellence of ~ 300 employees with gross revenue of $20,000,000.00 on margins of 1.6% with continuous assurance of service delivery.● Inaugurated two brand new stores in a brand-new market for PLS, Louisville KY.

Chicago, Illinois, United States

Under this role, I implemented comprehensive initiatives to enhance operational effectiveness. I identified new business opportunities by scrutinizing emerging regional market trends. I validated budget plans, current costs, data analytics, KPIs, sales leadership, and meetings and conferences to achieve business success. I resolved complex issues of customers to ensure repeat and referral business. I conducted data-driven research and deployed industry best practices to cultivate productive work environment. I sourced and recruited top talent for various store positions and verified recruiting processes met new store opening timelines. I enhanced efficiency of 6 store managers and ~60 employees.Key Success:● Negotiated special contracts through effective communication by sourcing top repossession companies.● Revitalized operational frameworks endorsed by training programs enhancing profitability for company.● Scaled-up morale and confidence of 8 district managers and ~250 employees through training sessions.● Hired top-talent for multiple store positions, while reshaping recruiting processes to improve business health.

Chicago, Illinois, United States

Perceptive Collection Manager astutely administering and collecting loans and payments. Adept at reconciling past due accounts in a firm professional manner. Committed to securing client payments and settling account matters through effective negotiations and efficient staff management. ● Familiar with the Fair Debt Collection Practices Act (FDCPA)● Ability to effectively manage often complex customer matters● Especially strong verbal communications skills ● Strong conflict resolution abilities● Administered delinquent account collections procedures.● Responded to customer issues and complaints in courteous manner. ● Reviewed scripts for collection calls and made necessary adjustments. ● Set monthly collections goals for 8 collectors and one skip tracer ● Tracked employee performances. ● Initiated all supplemental proceedings once a civil judgement was obtained ● Handled all Sheriff Sales